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South Bay Hyundai
- Automotive
- Torrance, CA
About this business
Location details
20433 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Horrible and very disapointing integrity by the sales... Horrible and very disapointing integrity by the sales dept.No one wanted to step up and take responsibilility for a bad sale on a used vehicle.
Business response:
Mario - Would you be willing to discuss your visit with me? I would like to learn more about your experience and what we can do to improve your 1-star rating. Thank you, Cedric Butler - General Sales Manager - 310-974-8180
Purchased a car from this location and within 2 weeks the... Purchased a car from this location and within 2 weeks the transmission blew. Took it to service and communication between service and sales and myself was horrible. I had to keep on top of them for updates. When my car was declared a lemon they were not helpful at all in finding a replacement. I had to reach out to consumer affairs at genesis to get anything done. Now 3.5 months later I’m still in a rental because corporate isn’t capable of facilitating a replaceme... read more
Worst Treatment Ever Unfortunately my worst car buying experience ever. Was looking to buy a used G90. Car was clean except for bad road rash on 2 wheels. Said I would take the car if they swapped the wheels with 2 others on other 3 year old cars they had in stock. Salesman said the manager said no. No other reply or options, only no. I decided to spend $60 to fly to San Jose to get one there. On the way out I peeked into the sales managers office to see what kind of person would refuse a 40K order with no counter. He (Cedri... read more
2nd Key Missing & 2nd owner In the past when I purchased a vehicle from a dealership I was presented with 2 keys. I was only given 1 key and the sales guy said he would attempt to get me a second key from the prior owner. I still have the text message from Diego(the sales guy) stating that the prior owners have the 2nd key. I texted Diego 1 more time and he ignored my message. I wish I would have known about this before I purchased the vehicle in full. Diego mentioned these people were the first owners wish after signing the... read more
Business response:
Thank you for bringing this to our attention, Cynthia. We appreciate your business and are sorry to see that we let you down this time. I would love the opportunity to speak with you directly to see how I can help. Please reach out at your earliest convenience. Thanks, Eric Pak - General Manager - 310-974-8180
I am rather disappointed and shocked at the after... I am rather disappointed and shocked at the after Customer Service we received from South Bay Hyundai. They fit the typical stereo type most people consumers have about dealerships. They were more than accommodating when we were purchasing the vehicle however their followed up and Customer Service we received after was extremely upsetting.. we purchased the Genesis at the end of April and they two keys listed in their car checklist were not available. They only had one. Th... read more
Business response:
Thank you for bringing this to our attention, Nancy. It's hard to see that we didn't earn five stars after your visit to our store. If you're willing, I would appreciate the chance to speak with you about this directly and see if there is anything that I can do to help. Please consider giving me a call. Thank you, Eric Pak - General Manager - 310-974-8180
Salesman was great. General sales manager told we had... Salesman was great. General sales manager told we had wait for accessories that do not exist for the vehicle after sale. Won't honor statement
Business response:
We're so happy you had a great car-buying experience with your salesman, but are concerned to hear about the rest of your visit. Please consider reaching out to discuss which accessories you were interested in. Thanks, Cedric Butler - General Sales Manager - 310-974-8180
To be honest I wish I would have went to ANY other dealer... To be honest I wish I would have went to ANY other dealer to buy my 1st car ,my first time buying experience now has been ruined... I regret it
Business response:
I would like to understand what happened during your visit to make sure we provide customers with a five-star experience going forward. If you are willing to discuss the details, I would like to talk with you. Eric Pak - General Manager - 310-974-8180
Department of service, I had the worst experience ever... Department of service, I had the worst experience ever with Kathy Nguyen and Donnie Ellis. Treatment very bad , no respect even to answer my question , ambush me like I have no clue about the issue that I have with my car. And waiting time ridiculous, they promised to call and let me know what’s going on with my car. Nobody called to let me know when I can pick up my car or even what’s the problem. Unprofessional rude and no respect to customer. This is my experience ... read more
Business response:
Jemilazein - I'm sorry that you were not satisfied with your experience. I would really appreciate your feedback and, if you are willing, would like to discuss your visit further. I will search for your contact information but in case I can't find it, would you consider giving me a call? Thank you, Eric Pak - General Manager - 310-974-8180
THIS PLACE IS A BIG FAT JOKE! The Service Department is a joke! I have had numerous issues with this department. I came in for a flat tire, they filled it up with air only to have my tire go flat the very next day after driving 30 miles round trip to home and then back to work, to have a local tire repair fix my flat because these clowns didn't look for one. I purchased a detailing package only to find DUE TO COVID 19 they will only clean the outside of the vehicle. I didn't see this issue effect other dealerships with the c... read more
Frequently asked questions about South Bay Hyundai
How is South Bay Hyundai rated?
South Bay Hyundai has a 4.6 star rating with 7,617 reviews.
When is South Bay Hyundai open?
South Bay Hyundai is closed now. It will open tomorrow at 9:00 a.m.