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South County Lexus
- Car Dealers
- Mission Viejo, CA
About this business
Location details
28242 Marguerite Pkwy, Mission Viejo, CA, 92692, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Easy to schedule and complete service. Representative Hassan did a great job describing recommended work and cost. Good follow-up.
Business response:
Thank you for sharing your experience with us! We are glad to hear that scheduling and completing your service was a smooth process. It is great to know that Hassan provided clear explanations of the recommended work and pricing, and that the follow-up met your expectations. We look forward to seeing you again for your next service visit.
Th y really care for their customers.
Business response:
We are elated to hear that you felt genuinely cared for during your visit. That is exactly the kind of experience we work hard to provide for every customer who walks through our doors. Thank you for taking the time to share this, and we look forward to continuing to serve you and your 2025 Lexus NX 350H.
Always great service! RGD explains everything very well.
Business response:
We sincerely value your kind words and are glad to hear that your experience has consistently been a great one. It means a lot to know that RGD takes the time to walk you through everything clearly that kind of communication makes a real difference. Thank you for trusting South County Lexus with your 2018 Lexus IS350, and we look forward to seeing you next time!
Everything went as promised Service rep was well organized and explained very well
Business response:
Thank you for sharing your experience with us. It's great to hear that everything went smoothly and that your service representative kept things clear and organized throughout the process. We will pass along your kind words to our team. We look forward to seeing you again!
Was treated respectfully. I was upset that my batter cap was damaged during service. It was suggested I replace the battery which was 2 months old.
Business response:
We are pleased to hear that you were treated with respect during your visit. We understand your frustration regarding the battery cap damage that occurred during your service, and we regret that this added stress to your experience. We also understand that being advised to replace a battery you had only purchased two months prior would be concerning. Our team's goal is always to provide honest, straightforward service, and we appreciate you sharing your feedback so we can continue to improve.
My car was serviced and returned to me clean and on time. Also since it was going to take longer than four hours they provided a loaner car.
Business response:
We are thrilled to hear that your recent service visit went so smoothly. It is great to know your vehicle was ready on time and returned to you clean, and we are glad we could provide a loaner car to keep things convenient for you. We look forward to seeing you again at South County Lexus!
I purchased a new RX through their Internet manager Zoe, and it was a stellar experience, she was diligence, straightforward, and transparent, and followed up on everything that we asked. We are very happy with our car and the experience.
Business response:
Thank you for taking the time to share your experience with us. It is wonderful to hear that working with Zoe made the process of purchasing your new RX so smooth and enjoyable. Her commitment to being straightforward and following through on every detail is exactly the kind of service we strive to provide. We are so glad you are happy with your new vehicle, and we hope to see you again down the road.
I have always trusted South County Lexus to service my car. They may be a little more expensive, but they are conservative about when to have items done, looking at mileage, use of the car and what has been done to date. And this time I had my tires replaced and they price matched to lower prices I found at Costco and Discount Tire.
Business response:
Thank you for your wonderful feedback and for being such a loyal customer. It means a lot to know that you trust us to take care of your vehicle, and we are glad to hear that our approach to service recommendations has given you confidence over the years. We also think it is great that we were able to work with you on the tire pricing to make sure you got a fair deal. We look forward to continuing to take care of your RX 350 for many more miles to come.
My purchasing experience was superb. Highly recommend this dealership.
Business response:
We are pleased to hear that your purchasing experience was superb! It means a lot to know that you felt well taken care of throughout the process. We truly appreciate your recommendation and look forward to being here for you whenever you need us.
Frequently asked questions about South County Lexus
How is South County Lexus rated?
South County Lexus has a 4.7 star rating with 6,480 reviews.
When is South County Lexus open?
South County Lexus is open now. It will close at 9:00 p.m.