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South County Lexus
- Car Dealers
- Mission Viejo, CA
About this business
Location details
28242 Marguerite Pkwy, Mission Viejo, CA, 92692, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Was treated like VIP! Thank you
Business response:
We are thrilled to hear that your visit felt like a truly special experience. That is exactly the standard we hold ourselves to, and it means a great deal to know it came through during your time with us. Thank you for taking a moment to share this we hope to welcome you back whenever you need us.
All questions were answered and issues addressed. It was done in a friendly manner.
Business response:
Thank you immensely for sharing your experience with us. Knowing that your questions were answered and your concerns were addressed in a friendly and attentive way is exactly what we strive for with every visit. We truly appreciate you taking the time to leave this feedback, and we look forward to continuing to serve you and your Lexus RX 350.
Great service and they did a great job. Would be great if could keep a lid on pricing. They are getting pretty high
Business response:
Thank you for your review and for the kind words about our service quality. We are genuinely glad to hear that your experience with us was a positive one, and we truly appreciate you taking the time to share your feedback. Your comments about pricing are noted and valued. We understand that cost is an important factor, and we always strive to provide the best value possible while maintaining the high standard of care that our guests deserve. We hope to have the pleasure of serving you again.
The service and professional care is great but very costly.
Business response:
Thank you for taking the time to share your experience with us. We are genuinely pleased to hear that our service and the quality of care you received left a positive impression. We understand that cost is an important consideration, and we appreciate you raising that point honestly. Our team is committed to delivering a high standard of care for every vehicle, and we always encourage our guests to speak with our service advisors about available options that best fit their needs.
Everything was taken care of very well.
Business response:
We are grateful to hear that everything was handled to your satisfaction. Knowing that your experience with your Lexus ES 350 was well taken care of means a great deal to us. We look forward to welcoming you back to South County Lexus whenever you need us.
The service advisor Hassan provides excellent customer service. He answers his phone promptly and provides feedback as service progresses. He is personable and makes you feel like a valued customer. He doesn't play games like other brand dealers I have to interact with at times. Lexus service is thorough and they request approval on all items as the service progresses. The next car I buy will be a Lexus and this is largely based on the service I receive at this Lexus dealer.
Business response:
Thank you for taking the time to share such a thoughtful and detailed review. It is truly wonderful to hear that Hassan's attentiveness, communication, and genuine care made such a meaningful impression on you. That kind of personable, transparent service is exactly what we strive to deliver to every customer who visits us. We are also glad to hear that our service process, including keeping you informed and seeking your approval throughout, gave you confidence in our team. Knowing that your experience has influenced your de... read more
Always a good experience bringing my car to be serviced . Love Maria and love that you wash my car.
Business response:
We deeply cherish feedback like yours, and it truly means a great deal to our entire team. Hearing that every visit feels like a consistently good experience is exactly what we strive for, and we are so glad that comes through. Maria will be thrilled to know she made such a positive impression on you. We look forward to welcoming you back the next time your NX 350H is ready for service.
Convenient, quick and efficient.
Business response:
Thank you for sharing your experience with us! We are glad to hear that your visit was convenient, quick, and efficient. Providing a seamless and respectful experience for our customers is something we genuinely care about, and it is always rewarding to know when we have delivered on that. We look forward to welcoming you back the next time you need anything.
Great communication and speed of service.
Business response:
We are grateful for your kind words and for taking the time to share your experience with us. Knowing that our communication and speed of service made a positive impression means a great deal to our team. We look forward to continuing to provide you with the same high standard of care for your Lexus in the future.
Frequently asked questions about South County Lexus
How is South County Lexus rated?
South County Lexus has a 4.7 star rating with 6,316 reviews.
When is South County Lexus open?
South County Lexus is open now. It will close at 9:00 p.m.