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Starline Tours
- Los Angeles, CA
About this business
Location details
6801 Hollywood Blvd, Suite 203, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
We came from Australia and we're starting off with Warner Bros Studios, followed by tour of the stars homes, Hollywood Blvd, Sunset Strip, Beverley Hills etc. Our transfers arrived promptly, escorting us to the depot. It was here that we waited at Starline for over an hour to be allocated to a bus. It was very disorganised and chaotic. The Warner Bros tour was awesome but after this we were transported to a changeover depot behind Hollywood Blvd. we were told we had 10 minutes to grab a sandwich somewhere before our tour of ... read more
Business response:
Hi Kellie, you said you are from Australia, if still here, please contact us at ; coordinator@starlinetours.com . If not and already back home, we hope you had a safe trip . Hoping to hear from you when and if you coming to LA next time. Sorry again for your disappointment, be good:)
Pésima atención!!, informales e irresponsables. Pagué un tour nocturno por Los Ángeles, 66 U$S, con 3 días de anticipación. Al llegar al lugar indicado en fecha y hora, me dijeron que sólo habían vendido mi ticket, que se suspendía el tour. Me solicitaron la tarjeta de crédito, hicieron "supuestamente" el trámite correspondiente, y me dijeron que en 72 hs. tendría la devolución de mi dinero. NUNCA me devolvieron ni un peso, por supuesto que VISA me cobró los 66 dólares. En definitiva, se llevaron 66 dólares de arriba, flor d... read more
Pésima atención!!, informales e irresponsables. Pagué un tour nocturno por Los Ángeles, 66 U$S, con 3 días de anticipación. Al llegar al lugar indicado en fecha y hora, me dijeron que sólo habían vendido mi ticket, que se suspendía el tour. Me solicitaron la tarjeta de crédito, hicieron "supuestamente" el trámite correspondiente, y me dijeron que en 72 hs. tendría la devolución de mi dinero. NUNCA me devolvieron ni un peso, por supuesto que VISA me cobró los 66 dólares. En definitiva, se llevaron 66 dólares de arriba, flor d... read more
Poor customer service, shocking communications, left an hour late. Bus filthy with broken seats. Never use these guys!
Booked two tours, the first to Universal Studios, completely disorganised, pickup was a total disaster, buses not there, no one knew where they shouldered. When bus finally arrive. Waited for 25 minutes with no explanation. Second tour to Disneyland, had booked pickup but not on drivers list! Poured with rain all day. Pickup was scheduled for 7.00 pm rang and asked if pickup could be early told no bad luck, ended up catching cab advised them that we didn't need pickup didn't care as so rude. Never again.
Booked two tours, the first to Universal Studios, completely disorganised, pickup was a total disaster, buses not there, no one knew where they shouldered. When bus finally arrive. Waited for 25 minutes with no explanation. Second tour to Disneyland, had booked pickup but not on drivers list! Poured with rain all day. Pickup was scheduled for 7.00 pm rang and asked if pickup could be early told no bad luck, ended up catching cab advised them that we didn't need pickup didn't care as so rude. Never again.
Business response:
Hello Vicki L., we are sorry you had a bad experience. As one of Los Angeles larges Touring Company, we service hundreds of guests a day. I can assure you our process and time schedules are organized and efficient. However, we appreciate the support and feedback you have provided.
Didn't do a tour. Why? They didn't have a reservation. Made it online through their own website received two confirmation emails...and nothing in there system, even though I have a confirmation number. Don't have an online reservation service if it doesn't work. Either it's a poorly designed system or a ploy to use people's money since I have to wait 7-10 days for a refund.
Frequently asked questions about Starline Tours
How is Starline Tours rated?
Starline Tours has a 4.1 star rating with 3,922 reviews.
When is Starline Tours open?
Starline Tours is open now. It will close at 6:00 p.m.