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Starline Tours
- Los Angeles, CA
About this business
Location details
6801 Hollywood Blvd, Suite 203, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
We did the grand city tour on a enclosed double decker. Was ordinary. Did the stars homes tour wirh Yoddy in the afternoon. This one was much better. We should have just done the second one. First one waste of time
We did the grand city tour on a enclosed double decker. Was ordinary. Did the stars homes tour wirh Yoddy in the afternoon. This one was much better. We should have just done the second one. First one waste of time
Business response:
Hi, thank you donna for your commentary and doing business with Starline . Have a good one:)
Complete waste of time. Avoid. Have sightseeing bus tickets which I am unable to use. The company will blame the LA Marathon but Starline have made no effort to communicate schedule changes to customers. The website hasn't been updated since New Years. This Facebook is only interested in taking more unsuspecting travellers money and although the twitter is active they won't dignify your questions with a response. The 'live' GPS website had me waiting for a bus every 15 minutes for an hour but I later found out no buses were ... read more
Business response:
Hi Lynsey, we are sorry to hear about your unhappy experience with Starline Sightseeing Tour which was effected in some area by LA Marathon, last Sunday. We would love to comp you with one of our Sightseeing Tours if you are still in town ? Kindly let us know and e-mail your contacts to : coordinator@starlinetours.com . We apologize for the inconvenient , be good:)
Do not waste your money on the Hop in Hop off. Couldn't tell us where the stop we were going to start from was, the address was a shopping center. No one could tell us anything when we called. Got on the first bus and there was no scanner. Had to go to Santa Monica Pier to print tickets. Printed all four on one slip. Second driver had a problem with that since so many people were pushing onto the bus. We had waited an hour for that bus. Horrible service.
Business response:
Hi Yvette, we, at Starline are sorry to hear about your unsatisfied experience with us and appreciated if you could e-mail Driver's name for more investigation and retraining purpose as well as your contacts (e-mail/phone #) to ; coordinator@starlinetours.com and give us a chance to make it up to you. Thank you, be good:)
Do not waste your money on the Hop in Hop off. Couldn't tell us where the stop we were going to start from was, the address was a shopping center. No one could tell us anything when we called. Got on the first bus and there was no scanner. Had to go to Santa Monica Pier to print tickets. Printed all four on one slip. Second driver had a problem with that since so many people were pushing onto the bus. We had waited an hour for that bus. Horrible service.
I have used this company a number of times for the hop on hop off and have enjoyed it each time. However this time when we went it was extremely disappointing, the driver we had for the hop on off was clearly fairly new or inexperienced, he continually slammed on breaks causing people to jolt forward, skipped parts of the information that was being read through the headphones as he was either running late or just not following the route. Not impressed at all.
Business response:
Hi Nicole, thank you for coming back and sorry that we couldn't make you as happy as other times you visited us? Do you by any chance remember our Driver's name? If yes, kindly e-mail it to ; coordinator@starlinetours.com . Your feedback are valuable to us , especially for retraining our Driver's and other staffs, preventing of similar situations. Hope to hear from you, thank you again:)
To be honest I haven't been that unsatisfied until just a few minutes ago. We caught the purple line in Chinatown at stop 35 at around 10:10am on 3/5/2017. The GPS app said the pickup was at Bamboo street. When the bus arrived he directed us to a block down the street. As soon as we got on he proceeded to yell at us and accused us of using the bus as an Uber service. He yelled and said we needed to be at the designated stop. Well how were we suppose to know we weren't at the correct place when the GPS app told us the wrong p... read more
My partner and I used this company as a tour provider to get transport from our hotel to Universal Studios. Pick up from the hotel was 20 minutes late and after boarding the bus found out that we were going to the business main office before making our way to Universal Studios. On arrival to Universal we were given a card with a return time and were also told that we had to find out for ourselves which bus we had to get on to get back to our hotel (was meant to be 4 buses, which only 2 and a mini van showed up and of course ... read more
Business response:
Hi Bevan, we at Starline Tours are sorry to hear about your disappointment. I should inform you however, Hotel Pickups/Drop buses differs from the one we send our guests to their Tours. You realize that there might be people in Pickup buses with you who may not necessarily go to the same tours as yours. Hence everyone should be drive to our offices first (in few locations we have). After processing the tickets, etc. then be dispatched in their vehicles to go for their Tours. These procedures are usually common for Tours and ... read more
The tour was very unorganised I got picked up from the hostel late then I thought we were on our way, to drive round the corner and be dropped at a small office to que for around 20 mins then get on another bus where we waited another 15 mins, the tour was ok but I thought there would be more opportunitys to stop and take pics, most of my pics are of the buses window frame and not the stars homes! Then on the way back the driver said she couldn't drop me at my hostel so she would drop me at the office again and I'd have to w... read more
Business response:
Hi Leann, we are sorry for your waits , however as you might seen our explanations on our Face Book, I should inform you also, Hotel Pickups/Drop buses differs from the one we send our guests to their Tours, due to different Tour destinations. Hence everyone should be drive to our offices close to your location, first . After processing the tickets/name list, etc. then be guided to their vehicles to go for their Tours. But the traffic of LA, especially few weeks prior to Oscars till it ends has a big effect on everything as ... read more
Frequently asked questions about Starline Tours
How is Starline Tours rated?
Starline Tours has a 4.1 star rating with 3,922 reviews.
When is Starline Tours open?
Starline Tours is open now. It will close at 6:00 p.m.