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Starline Tours
- Los Angeles, CA
About this business
Location details
6801 Hollywood Blvd, Suite 203, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
The driver was a liberal and he spewed a lot of hate about the President Trump.We paid good money to hear about famous anuses not Trump hate
Business response:
Hi, sorry to hear that. Is anyway you could give us our Driver's name? If you remember.....if yes, kindly e-mail it to : coordinator@starlinetours.com , appreciated.
I am usually not one to complain, but I feel like I have to warn other people. We booked Starline Tours for transportation to Disney from Santa Monica. The time listed was from 9:30am-8:30pm. We figured this would be enough time to get everything we wanted to get done at Disney. Turns out, the times listed were not the times we thought. Our pick up time was scheduled for 8:30am. The bus was late and didn't show up until 8:50am. We then proceeded to pick up many other people from other hotels...time went on&on. We were then d... read more
Business response:
Hi Renee, thanks for more info's you posted for us. However, what you posted here , as we can see is not Starline Tours ticket? It seems you purchased it through an Agent?! Therefore as I informed you before, had you check our website or calling directly our Sale's offices to get your tickets, you would have been given all the right information, including your pick up time, dispatch time from our main center, duration of your trip from LA to Disneyland and all! The last not least , we are sorry again for the misunderstand an... read more
Our tour bus driver was ok... We did see Wolfgang Puck, but the driver said nothing. Also, he tried telling us that Michael Jackson went to 3rd grade in the LA area. In 3rd grade, he was still in Gary, Indiana.
We did the grand city tour on a enclosed double decker. Was ordinary. Did the stars homes tour wirh Yoddy in the afternoon. This one was much better. We should have just done the second one. First one waste of time
We did the grand city tour on a enclosed double decker. Was ordinary. Did the stars homes tour wirh Yoddy in the afternoon. This one was much better. We should have just done the second one. First one waste of time
Business response:
Hi, thank you donna for your commentary and doing business with Starline . Have a good one:)
Complete waste of time. Avoid. Have sightseeing bus tickets which I am unable to use. The company will blame the LA Marathon but Starline have made no effort to communicate schedule changes to customers. The website hasn't been updated since New Years. This Facebook is only interested in taking more unsuspecting travellers money and although the twitter is active they won't dignify your questions with a response. The 'live' GPS website had me waiting for a bus every 15 minutes for an hour but I later found out no buses were ... read more
Business response:
Hi Lynsey, we are sorry to hear about your unhappy experience with Starline Sightseeing Tour which was effected in some area by LA Marathon, last Sunday. We would love to comp you with one of our Sightseeing Tours if you are still in town ? Kindly let us know and e-mail your contacts to : coordinator@starlinetours.com . We apologize for the inconvenient , be good:)
Do not waste your money on the Hop in Hop off. Couldn't tell us where the stop we were going to start from was, the address was a shopping center. No one could tell us anything when we called. Got on the first bus and there was no scanner. Had to go to Santa Monica Pier to print tickets. Printed all four on one slip. Second driver had a problem with that since so many people were pushing onto the bus. We had waited an hour for that bus. Horrible service.
Business response:
Hi Yvette, we, at Starline are sorry to hear about your unsatisfied experience with us and appreciated if you could e-mail Driver's name for more investigation and retraining purpose as well as your contacts (e-mail/phone #) to ; coordinator@starlinetours.com and give us a chance to make it up to you. Thank you, be good:)
Do not waste your money on the Hop in Hop off. Couldn't tell us where the stop we were going to start from was, the address was a shopping center. No one could tell us anything when we called. Got on the first bus and there was no scanner. Had to go to Santa Monica Pier to print tickets. Printed all four on one slip. Second driver had a problem with that since so many people were pushing onto the bus. We had waited an hour for that bus. Horrible service.
I have used this company a number of times for the hop on hop off and have enjoyed it each time. However this time when we went it was extremely disappointing, the driver we had for the hop on off was clearly fairly new or inexperienced, he continually slammed on breaks causing people to jolt forward, skipped parts of the information that was being read through the headphones as he was either running late or just not following the route. Not impressed at all.
Business response:
Hi Nicole, thank you for coming back and sorry that we couldn't make you as happy as other times you visited us? Do you by any chance remember our Driver's name? If yes, kindly e-mail it to ; coordinator@starlinetours.com . Your feedback are valuable to us , especially for retraining our Driver's and other staffs, preventing of similar situations. Hope to hear from you, thank you again:)
Frequently asked questions about Starline Tours
How is Starline Tours rated?
Starline Tours has a 4.2 star rating with 4,321 reviews.
When is Starline Tours open?
Starline Tours is closed now. It will open at 8:00 a.m.