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Stress-Free Auto Care
- Auto Repair
- Menlo Park, CA
About this business
Location details
301 El Camino Real, Menlo Park, CA, 94025, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Albert was very friendly and helpful about what options to take. Our Subaru's A/C stopped working so his team was able to diagnose a leak and plan a fix in day of visit. Very good response time despite a busy shop. We will be going back here for some other minor fixes on our used car.
I'd been having issues with my Honda's AC. My dealer couldn't reproduce the problem, and they'd previously been unable to find a slow leak on a tire, too. I found Stress-Free online. Though It was a chain, the online booking was easy, and the reviews very positive. Plus, it's walkable to the Menlo Park Caltrain station and downtown Menlo Park. I was impressed with my experience. You can check the status of your car online and view detailed reports with pictures! All communication was through text messages. They found a fault... read more
Needed my check engine light looked at. Rhett was very helpful in explaining What my car needed and didn't try to charge me for anything extra . The best part, free ride home and back while my car was being fixed . I will only go here from now on for my car needs .
Stress-free is very organized and professional. Prices are reasonable. A very good experience for me.
With the convenience of Text and emails, Stress Free Auto Menlo Park certainly lives up to their name as they provide you all the information on your vehicle graphics and all online via your smart phone. I was even able to book the appt online the evening before. I Dropped my Subaru off at 1030 Am and by 5:00 PM, they had completed my service. GM Albert was very professional, no high pressure when inspection report showed my Rear brakes needed replacing. He told me they were still safe and if I needed to wait until the next ... read more
Stress-Free Auto Care was great when I needed my mother's old Toyota serviced... They communicated everything in writing and sent me cost estimates that I could understand
Business response:
Thanks Becca, we are very happy to hear that we exceeded your expectations. It is also a pleasure to hear that you can appreciate our services.
Don't come here. The General Manager Albert when we tried to get a repair for the damage they caused to our vehicle. The recent management change is a disaster - our vehicle's A/C stopped blowing cold air and they charged $300+ to do some tests and A/C still doesn't work right after I got the car back - still hot air blowing and literally nothing has changed. Additionally, the A/C warning light started blinking non-stop -- this only started AFTER we brought the car back from them. After we requested for follow-up, the Genera... read more
Nice work. They know how to navigate the CarMax insurance/extended warranty system, and got good results.
Business response:
Thanks Rick, we are very happy to hear that we exceeded your expectations.
Stay away from these guys! They are worse than stealerships, with even higher bogus diagnostic fees. They charged over $300 to "diagnose" my simple problem, delayed the diagnosis until it was too late to order parts before a weekend, proposed keeping my car for many days while they had no information on part availability and pricing. There is very little communication between personnel even from one day to the next and Albert is just rude, callous or both. Yeah, not going back, and make sure they don't stick their silly lice... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.4 star rating with 727 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 4:00 p.m.