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Stress-Free Auto Care
- Auto Repair
- San Mateo, CA
About this business
Location details
3825 S El Camino Real, San Mateo, CA, 94403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
$114 oil change. Yikes! If I was a business where someone asked for a quote I would research what my competitors charged. I could get an oil change in South San Fran where I'm at for $85 and thought I'd drive to Oakland for a cheaper price (getting new tires too). Oh well. They replied within half an hour.
Business response:
Hi Pali, Thank you for sharing your feedback. We’re sorry to hear that our oil change quote didn’t meet your expectations. We strive to provide competitive pricing while ensuring high-quality service and products. Our oil change includes premium oil and a comprehensive vehicle inspection to keep your car in top condition, which might explain the difference in pricing. We also want to note that your request was handled electronically, and you didn’t have a chance to experience our customer service and the value we offer fi... read more
I did not want to post a negative review but I sent the feedback below to Stress Free (sorry for the long read), and their response was that they would take a look at the car to resolve the noise "free of charge". The thought that they would consider charging for a diagnostic ($225) to correct an issue they've caused says a lot. I was surprised when they followed up with a voicemail reiterating that they would not charge a diagnostic, but that (of course!) other fees would still apply. I guess they didn't want to put that do... read more
Business response:
Dear Sara, Thank you for taking the time to share your detailed feedback with us. We deeply regret hearing about your recent experience and sincerely apologize for any inconvenience and frustration it may have caused you. Your satisfaction is incredibly important to us, and we take your concerns very seriously. We want to address your points directly: 1. **Diagnostic Fee**: We apologize for any confusion regarding our diagnostic fees. It is never our intention to add undue stress, especially after servicing your vehicle. ... read more
The whole process from making an appointment to getting my car back was a super easy experience, truly stress free like their namesake. The car only needed a brake fluid job, but they still took the time to perform a detailed inspection report that called out future maintenance items and potential/current problems, and they were still timely with the original job. This really impressed me as it shows their attention to detail and reassures me that I've put my vehicle in good hands. While I was waiting for the car, I was able... read more
Business response:
We're thrilled to hear about your fantastic experience with us! It's great to know that the whole process was truly stress-free and that our team, especially Oscar and Sanjeev, made a positive impression. We're glad our detailed inspection and transparent approach reassured you that your vehicle is in good hands. Thank you for appreciating our waiting area amenities and for noting our commitment to honest service. We look forward to serving you and your vehicles again in the future. Thank you and have a wonderful Stress-Free... read more
Excellent customer service excellent knowledge of their work great bunch of guys simply the best in town
A full inspection report on my 2019 Mazda CX5. I can see under the hood what I don't even see before. With Michael Hoyt & Joshua O., I am at ease to say the least. I will be back with my wife's car. Completely satisfied.
Business response:
We're so glad to hear that Michael and Joshua made you feel at ease and provided a thorough inspection report for your 2019 Mazda CX5. It's great to know that you're completely satisfied and plan to bring your wife's car in next. Thank you for your kind words. Thank you and have a wonderful Stress-Free day!
This was my first time using the Stress Free car service. Arrived for my appointment for a simple oil change that I could wait for on premises. Was told, however, that the oil change guy didn't show up for work so it would take about 2 1/2 hours rather than the originally promised 1 hour. The service manager was very apologetic and offered to get me an Uber to take me home and then another to bring me back when the car was ready. I thought this was a very generous offer, but since I live less than a mile away from the shop I... read more
Business response:
Thank you for sharing your experience with us! We're glad to hear that despite the initial delay, the service manager was able to turn things around with his honest communication and helpful gestures. It's wonderful to know you appreciated the regular updates, the complimentary inspection, and the fair pricing. We look forward to serving you again next time you need service. Thank you and have a wonderful Stress-Free day!
Super straight forward and easy process, I'd completely recommend this location for people who need their car cared for. I booked an appointment for an alignment after getting new tires online via their website; took less than 10 minutes. Confirmation emails and texts were sent to me. On the day of the appointment, I dropped my car off right at opening and I was the first one in line (I love to do things when there's less people, I don't know how busy this location gets in the afternoon). Sanjeev took care of getting all the... read more
Business response:
Thank you for sharing your fantastic experience with us! We're delighted to hear that the process was straightforward and easy, from booking your appointment online to receiving your detailed report. It's great to know that Sanjeev and our team were able to get your alignment done quickly and provide you with valuable insights on your car's condition. We appreciate your trust and kind words, especially coming from someone who usually works on their own car. We look forward to assisting you with any future repairs. Thank you ... read more
Needed to do Oil change. Highly recommended! Price was very fair and service was quick and tidy.
Business response:
Thank you for your kind words! We're thrilled to hear you found our service quick, tidy, and fairly priced. We look forward to serving you again. Thank you and have a wonderful Stress-Free day!
I originally had an appointment for a Sunday (father's day) but decided to take my chances with taking my vehicle in for a "walk-in". I spoke with Oscar and he told me they were pretty booked but if I came back around 11am that he would work with me. True to his word, he did. I realize that appointments are preferred, but when you're in a crunch and you have people who are willing to work with you then it makes for a good first impression. I will definitely be back for future services with Stress Free Auto Services.
Business response:
Thanks for sharing your experience! It's great to hear that Oscar could help you out and make things work despite the busy schedule. We're thrilled that you had a positive first impression, and we look forward to seeing you again for future services. Thank you and have a wonderful Stress-Free day!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 639 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open tomorrow at 8:00 a.m.