This profile has been claimed by the business owner or representative.
Stress-Free Auto Care
- Auto Repair
- San Mateo, CA
About this business
Location details
3825 S El Camino Real, San Mateo, CA, 94403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
This is our favorite place to take our car in for repairs and maintenance, especially thanks to Oscar, our service rep. Stress Free Auto Care and Oscar provides incredibly honest, friendly service with no pressure to upsell or unnecessary repairs/parts. They deliver reliable and quality repairs with a quick turnaround and a warm, welcoming atmosphere at very affordable rates. I usually accompany my mom to any auto repair shop out of concern she might be taken advantage of, but here, they treat and speak to her just like as t... read more
Business response:
Thank you so much for your kind words! We're thrilled to hear that you and your mom feel comfortable and well taken care of at Stress Free Auto Care. Oscar and the rest of the team truly appreciate your recognition of their efforts to provide honest and friendly service. We’re glad you trust us with your car's repairs and maintenance, and we look forward to continuing to meet your needs. Thank you and have a wonderful Stress-Free day!
We received reliable and courteous service when my car needed a part replaced. Been looking for a reasonable and convenient auto care service in the neighborhood. Thank you Oscar & Sanjeev!
Business response:
Thanks a bunch for sharing your positive experience! We're thrilled to hear that Oscar and Sanjeev provided you with reliable and courteous service. It's great to know that we've become your go-to for convenient auto care in the neighborhood. Thank you and have a wonderful Stress-Free day!
I recently had a bad experience with Stress-Free Auto Shop in San Mateo. I scheduled an appointment online for a regular car maintenance on June 1st. I dropped my keys into their designated drop-box because I had to walk to work an hour before and I thought it was the most sensible thing to do. Upon calling to confirm receipt of my keys, I was met with utter confusion. Apparently, they had no record of my appointment. After calling them three times throughout the day, they finally acknowledged that the keys were in the drop-... read more
Business response:
Dear Anthony, Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconvenience and frustration you encountered during your visits. We regret the confusion surrounding your initial appointment and the oversight with your keys. This situation is far from the standard of service we strive to provide, and we are taking steps to ensure it does not happen again. Regarding the issues with your engine air filter, we are deeply sorry for the oversight. Our team should have conducted a th... read more
I recently tried Stress-Free Auto Care for the first time for a couple of different services on my car and I will be using them again in the future. They offer very easy scheduling online and have a good range of available time slots. After dropping off your car you will be updated on each stage of the service and you can even peek in using their web cam. I worked with Sanjeev and he was very courteous and professional, explaining everything and did not pressure me for anything additional. The prices for their services are v... read more
Business response:
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us at Stress-Free Auto Care. It's great to know that our easy online scheduling and service updates worked well for you. Sanjeev will be pleased to hear your compliments – we’re proud to have him on our team. We look forward to seeing you again for your future auto care needs. Thank you and have a wonderful Stress-Free day!
Performed services for my BMW , car is running good now. Provided report of items needing attention with pictures & video.
Business response:
Thank you for sharing your experience! We're thrilled to hear your BMW is running smoothly and that you found our detailed report with pictures and video helpful. We look forward to assisting you again in the future. Thank you and have a wonderful Stress-Free day!
First time here & very impressed! As you walk in it smells so pleasant, like walking into a spa. They don't take the name of the business lightly. Was greeted by Sanjeev - so friendly & professional. He quoted an hour to one hour & a half for an oil change for my Volvo. I'm on crutches so my husband & I just waited at their very clean & cozy waiting area. There was complimentary Keurig coffee. So impressed by the free multi point inspection which included some photos & listed work needing urgent attention at the top of the l... read more
Business response:
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that our service lived up to our name and made you feel so comfortable. Sanjeev and the team will be delighted to know their efforts left a positive impression. We're glad the waiting area and complimentary coffee helped make your visit more pleasant, especially while on crutches. Keeping you informed and providing a thorough inspection is our way of ensuring transparency and care for your vehicle. We're looking forward to welcoming you b... read more
I just went in for an oil change and safety inspection, and I was impressed with how polite and helpful they were. They didn't try to upsell me. They just did what I asked, very efficiently and respectfully. I will go back next time I need them.
Business response:
Thank you so much for sharing your positive experience! We're thrilled to hear that you appreciated our polite and helpful service, and that we met your needs without any upselling. We look forward to seeing you again next time you need us. Thank you and have a wonderful Stress-Free day!
One of the biggest worries people have with auto shops is knowing if they are being scammed. Based on the other yelp reviews, I took my 2016 GTI for a full service. Thankfully, they pretty much live up to their name. Shout out to Oscar for being friendly and knowledgeable! This company sends you a full inspection report with photos and quotes for each potential repair/service, and ranks them based on how urgent they should be fixed. I was initially quoted to replace a head gasket, but upon further inspection, they called me ... read more
Business response:
Thank you for sharing your experience! We're thrilled to hear that our team, especially Oscar, made a great impression with their friendliness and knowledge. It's wonderful that you appreciated the detailed inspection report and our honest approach to your repairs. We strive to build trust and ensure transparent communication, so it's fantastic to know we succeeded with you. We look forward to welcoming you back for any future needs. Thank you and have a wonderful Stress-Free day!
I've used Stress-Free Auto Care several times and each time have been impressed with the quality of their service. I like being able to make my appointment online. The staff is respectful and each time they've been able to figure out the problem and take care of the issue. I think the prices are fair and I trust that they don't try to upsell me. I'll come back next time.
Business response:
Thank you so much for taking the time to share your experience with Stress Free Auto Care! We're thrilled to hear that you had a positive visit to our San Mateo location and that you appreciated our communication and service. At Stress Free Auto Care, we understand that a check engine light can be a stressful situation, and we're committed to making the entire process as convenient and transparent as possible. Your satisfaction is of the utmost importance to us, and we're glad to know that our team was able to address your ... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 639 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open tomorrow at 8:00 a.m.