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Stress-Free Auto Care
- Auto Repair
- San Mateo, CA
About this business
Location details
3825 S El Camino Real, San Mateo, CA, 94403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I have never had such a detailed diagnostic testing all via sms link while waiting at home, pictures of faulty parts and recommended changes all highlighted in the link, it was also complimentary as I already was scheduled for a tire change. Ross and Jose did an amazing job at being punctual and actually caring with recommended options and nothing sales-y in the process. Great service! I will be coming back to service my car here without a doubt.
Business response:
Thanks so much for sharing your experience! We're thrilled to hear that Ross and Jose provided you with detailed and caring service. It's great to know our SMS diagnostic process was helpful and transparent for you. We're excited to welcome you back for future services. Thank you and have a wonderful Stress-Free day!
they are great!I did a multi inspection for the used car that I just bought. they did very good with pictures and they will explain it to you.
Business response:
That’s fantastic to hear! We're thrilled you were satisfied with the multi-point inspection and that the photos and explanations met your expectations. It’s always our goal to provide clear and helpful information. We look forward to seeing you again soon. Thanks for your kind words, and have a wonderful Stress-Free day!
I've only been to Stress-Free for tires and they have been fantastic. If you buy the tires from them, rotations and inspections are included. As advertised - stress free because you can make an appointment at a convenient time, have your car serviced at that time, and wait in a comfortable, nicely furnished area while your car is serviced. The communication is excellent by text and email. While I was waiting for my car, I overheard the front desk working with customers to provide estimates and ask if they wanted to go ahead ... read more
Business response:
Thank you so much for taking the time to share your positive experience! It’s fantastic to hear that you've been enjoying the benefits of our tire services and the convenience of our appointment system. We're glad that our communication and waiting area added to your stress-free experience. We look forward to continuing to provide you with excellent service and a comfortable environment. Have a wonderful Stress-Free day and see you next time!
I'm a returned customer of Stress-free! I really appreciate their openness and transparency throughout the process as well as the cost. I went to them for tire problem. Their service is awesome and the repair is fast! I'd recommend to anyone who needs some experts' help on cars!
Business response:
Thanks so much for your awesome review! We're thrilled to hear you appreciated our transparency and were happy with the quick service on your tire issue. It's great to know you'd recommend us—that really means a lot to us. Looking forward to helping you again anytime you need us. Have a wonderful Stress-Free day!
I've been trying to find a good mechanic since my old one closed up shop. I tried others and had no luck find a fair and reliable shop. When I walked in I was greeted right away. Sanjeev was my service advisor and he talked to me not down to me. They didn't try and upsell, me at all. They kept me in the loop through the whole process and pricing was fair. I've seen other reviews that people complained they didn't credit you for the diagnostic fee, but let's be real other shops will just add it back into their labor costs of ... read more
Business response:
Thanks so much for sharing your positive experience! It’s great to hear that Sanjeev and the team made you feel respected and kept you well informed throughout the service. We always strive to maintain fair pricing and honest communication without any unnecessary upselling. We’re thrilled to hear that you found our approach to diagnostics and pricing to your liking. Looking forward to seeing you and your wife's car back at the shop for your next service needs. Have a wonderful Stress-Free day!
Happy to have found a shop that isn't trying to rip you off. They were polite and knowledgeable and found issues I was unaware of that were actually needed. They did not try to upsell me on anything I didn't need. I really appreciated that. Very fast work as well with free Ubers. Hard to beat!
Business response:
So glad to hear you had a positive experience with us! It's super important to us that our customers feel they're getting honest, knowledgeable service without any unnecessary upselling. Happy we could get those issues sorted for you efficiently and make sure your transportation needs were covered too. We're here whenever you need us next. Thank you and have a wonderful Stress-Free day!
Great service. I went in to get a diagnosis of an AC issue with my Jeep Grand Cherokee that another shop couldn't diagnose. They kept me updated with periodic texts and attached photos when work was done and possible future issues, which I appreciated. Friendly front office staff. Highly recommend.
Business response:
So glad to hear about your positive experience! It's fantastic to know that our approach with updates and photos added value to your visit. We're really proud of our front office team for making your time with us enjoyable. Your recommendation means the world to us. We look forward to seeing you and your Jeep Grand Cherokee again. Thank you and have a wonderful Stress-Free day!
Stress Free Auto Care was extremely interactive and responsive to my needs. They did a thorough examination and found relevant issues other than what I took the car in for, and were helpful in determining whether I should fix these now or later.
Business response:
So glad to hear you had a positive experience with us! It's really important to us to be thorough and give you all the information you need to make the best decisions for your car and your wallet. We're here to help, not just with the immediate concern but with keeping your ride in top shape for the long run. Thanks a bunch for taking the time to share your feedback. Remember, we're always here when you need us. Thank you and have a wonderful Stress-Free day!
Sanjeev demonstrated excellent customer service. Everything was done in a timely matter. The business was very tidy and welcoming in the customer waiting area.
Business response:
That's awesome to hear! We're thrilled you had a great experience with Sanjeev and appreciated the tidiness and welcoming vibe of our waiting area. It's feedback like yours that really keeps us going. Can't wait to have you back for another stress-free visit. Thank you and have a wonderful Stress-Free day!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 639 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open tomorrow at 8:00 a.m.