This profile has been claimed by the business owner or representative.
Stress-Free Auto Care
- Auto Repair
- San Mateo, CA
About this business
Location details
3825 S El Camino Real, San Mateo, CA, 94403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Tl;dr I asked for a quote, manager refused to give honest answer, then turned me away. I asked for a quote to replace a wheel speed sensor on my car. It's a $15 part than any person with a car jack and a tire iron could buy at auto zone and replace on their own. The manager told me they'd have to run a diagnostic first, which costs $205, before giving me a quote. I responded it was related to a service bulletin, gave him that bulletin (which outlines the issue, the parts needed, and an estimate of the labor hours) and asked ... read more
Business response:
Hello Pedro, We appreciate you taking the time to share your experience with us, although we're sorry to hear that it fell short of your expectations. Providing accurate assessments and recommendations for your vehicle's needs is a top priority for us, and we regret any frustration you may have experienced during our chat. At Stress Free Auto Care, we take pride in our commitment to thorough diagnostics to ensure the safety and reliability of our customers' vehicles. While we understand your desire for immediate answers, d... read more
Efficient job on my wheel alignment. Nice facility to wait. Friendly staff. Would come again.
Business response:
Hey there! We're thrilled to hear you had a great experience with your wheel alignment and enjoyed our facility and staff. Your kind words mean a lot to us. We can't wait to welcome you back. Thanks for choosing us and have a wonderful Stress-Free day!
Sanjeev was an excellent advisor for my visit. He was extremely knowledgeable and professional, even though my warranty company gave him the runaround. He took the time to properly diagnose my vehicle and provided me with frequent updates.
Business response:
So glad to hear Sanjeev made your visit a positive experience! We really appreciate you taking the time to share how knowledgeable and professional he was, especially under the challenging circumstances with the warranty company. It's wonderful to know he kept you well-informed throughout the process. We'll definitely pass your kind words onto him. Thanks for choosing us, and we're here whenever you need us next. Have a wonderful Stress-Free day!
Made appointment to get 4 wheel alignment at 10 am . The service was promptly done by 12:45 ,well within the time frame of 10 to 2 that required Work was done with alignment specs report for my records to boot. They also provided a report of services required with prices from a thorough inspection...excellent !!! Recommend them for honesty and efficiency in service
Business response:
So glad to hear your visit with us went smoothly and you found our service both honest and efficient! Providing that alignment specs report is just part of our commitment to transparency and helping you keep your vehicle in top shape. We're thrilled you appreciated the thorough inspection and the detailed report of recommended services. It means a lot to us that you'd recommend our dealership. Thank you for taking the time to share your positive experience. We can't wait to see you again. Have a wonderful Stress-Free day!
This auto repair shop by far is the best one I have been too. Everyone there is very nice and friendly Their work is solid and waiting area/lobby is so clean. I was pleasantly surprised when they got me a paid for Lyft ride so I can go back home while they worked on my car. I highly recommend this auto shop to anyone who is looking for a dependable repair/service for your car.
Business response:
Wow, thanks so much for your kind words! We're thrilled to hear you had a great experience with us, from our friendly team to the cleanliness of our waiting area. It's fantastic to know you appreciated the Lyft ride home too – we always strive to make your visit as convenient and stress-free as possible. Your recommendation means a lot to us, and we look forward to being your go-to auto repair shop. Thanks again and have a wonderful Stress-Free day!
Very helpful and friendly staff. They weren't able to fix my issue but fit me in on super-bowl Sunday, got me out quick, and were so friendly.
Business response:
We're so glad to hear you appreciated our team's effort and friendly service, especially on such a busy day like Super Bowl Sunday! While we're sorry we couldn't resolve your issue this time, we're happy we could make your experience a positive one. We always aim to provide timely and welcoming service, no matter the situation. Looking forward to the opportunity to fully meet your needs in the future. Thank you and have a wonderful Stress-Free day!
After being disappointed by my old shop, I came to Stress Free Auto. So far everything has been amazing. I had an oil change/service in my old car, and a pre-purchase inspection on my new car. I worked with Naeem, who was professional and efficient. Will definitely be back.
Business response:
That's fantastic to hear! We're thrilled you had a great experience with us and that Naeem took good care of you. It's our goal to make every visit, whether it's for a quick oil change or a detailed pre-purchase inspection, as smooth and stress-free as possible. We look forward to welcoming you back for your future auto service needs. Thank you for choosing us and for sharing your positive experience. Have a wonderful Stress-Free day!
Great customer service from Sanjeev and a comfortable atmosphere. I recently purchased a Prius and Stress-Free Auto Care installed a Miller Cat Shield to protect the catalytic converter from thieves. Thanks for the excellent service!
Business response:
Thank you for sharing your positive experience with Sanjeev and the comfortable atmosphere at Stress-Free Auto Care. We're delighted to hear that you're satisfied with the installation of the Miller Cat Shield on your Prius, offering you peace of mind against theft. Your acknowledgment of our excellent service is greatly appreciated, and it motivates us to continue delivering top-notch auto care solutions. Thank you and have a wonderful Stress-Free day!
This must some sort of SPAM/false advertising, fly-by-night operation. I got a very quick email response, likely from a bot. But their nearest location is in San Mateo!? Don't waste you time.
Business response:
Hello Rachel! Thank you for communicating with us via Yelp messaging for an estimate! We do have multiple locations around the bay area for your convenience and strive to offer 5 star service throughout the whole process of your vehicle's service. If you would like to come in to try our Stress Free experience please do! Thank you!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 639 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open tomorrow at 8:00 a.m.