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Stress-Free Auto Care
- Auto Repair
- San Mateo, CA
About this business
Location details
3825 S El Camino Real, San Mateo, CA, 94403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Excellent customer service excellent knowledge of their work great bunch of guys simply the best in town
A full inspection report on my 2019 Mazda CX5. I can see under the hood what I don't even see before. With Michael Hoyt & Joshua O., I am at ease to say the least. I will be back with my wife's car. Completely satisfied.
Business response:
We're so glad to hear that Michael and Joshua made you feel at ease and provided a thorough inspection report for your 2019 Mazda CX5. It's great to know that you're completely satisfied and plan to bring your wife's car in next. Thank you for your kind words. Thank you and have a wonderful Stress-Free day!
This was my first time using the Stress Free car service. Arrived for my appointment for a simple oil change that I could wait for on premises. Was told, however, that the oil change guy didn't show up for work so it would take about 2 1/2 hours rather than the originally promised 1 hour. The service manager was very apologetic and offered to get me an Uber to take me home and then another to bring me back when the car was ready. I thought this was a very generous offer, but since I live less than a mile away from the shop I... read more
Business response:
Thank you for sharing your experience with us! We're glad to hear that despite the initial delay, the service manager was able to turn things around with his honest communication and helpful gestures. It's wonderful to know you appreciated the regular updates, the complimentary inspection, and the fair pricing. We look forward to serving you again next time you need service. Thank you and have a wonderful Stress-Free day!
Super straight forward and easy process, I'd completely recommend this location for people who need their car cared for. I booked an appointment for an alignment after getting new tires online via their website; took less than 10 minutes. Confirmation emails and texts were sent to me. On the day of the appointment, I dropped my car off right at opening and I was the first one in line (I love to do things when there's less people, I don't know how busy this location gets in the afternoon). Sanjeev took care of getting all the... read more
Business response:
Thank you for sharing your fantastic experience with us! We're delighted to hear that the process was straightforward and easy, from booking your appointment online to receiving your detailed report. It's great to know that Sanjeev and our team were able to get your alignment done quickly and provide you with valuable insights on your car's condition. We appreciate your trust and kind words, especially coming from someone who usually works on their own car. We look forward to assisting you with any future repairs. Thank you ... read more
Needed to do Oil change. Highly recommended! Price was very fair and service was quick and tidy.
Business response:
Thank you for your kind words! We're thrilled to hear you found our service quick, tidy, and fairly priced. We look forward to serving you again. Thank you and have a wonderful Stress-Free day!
I originally had an appointment for a Sunday (father's day) but decided to take my chances with taking my vehicle in for a "walk-in". I spoke with Oscar and he told me they were pretty booked but if I came back around 11am that he would work with me. True to his word, he did. I realize that appointments are preferred, but when you're in a crunch and you have people who are willing to work with you then it makes for a good first impression. I will definitely be back for future services with Stress Free Auto Services.
Business response:
Thanks for sharing your experience! It's great to hear that Oscar could help you out and make things work despite the busy schedule. We're thrilled that you had a positive first impression, and we look forward to seeing you again for future services. Thank you and have a wonderful Stress-Free day!
This is our favorite place to take our car in for repairs and maintenance, especially thanks to Oscar, our service rep. Stress Free Auto Care and Oscar provides incredibly honest, friendly service with no pressure to upsell or unnecessary repairs/parts. They deliver reliable and quality repairs with a quick turnaround and a warm, welcoming atmosphere at very affordable rates. I usually accompany my mom to any auto repair shop out of concern she might be taken advantage of, but here, they treat and speak to her just like as t... read more
Business response:
Thank you so much for your kind words! We're thrilled to hear that you and your mom feel comfortable and well taken care of at Stress Free Auto Care. Oscar and the rest of the team truly appreciate your recognition of their efforts to provide honest and friendly service. We’re glad you trust us with your car's repairs and maintenance, and we look forward to continuing to meet your needs. Thank you and have a wonderful Stress-Free day!
We received reliable and courteous service when my car needed a part replaced. Been looking for a reasonable and convenient auto care service in the neighborhood. Thank you Oscar & Sanjeev!
Business response:
Thanks a bunch for sharing your positive experience! We're thrilled to hear that Oscar and Sanjeev provided you with reliable and courteous service. It's great to know that we've become your go-to for convenient auto care in the neighborhood. Thank you and have a wonderful Stress-Free day!
I recently had a bad experience with Stress-Free Auto Shop in San Mateo. I scheduled an appointment online for a regular car maintenance on June 1st. I dropped my keys into their designated drop-box because I had to walk to work an hour before and I thought it was the most sensible thing to do. Upon calling to confirm receipt of my keys, I was met with utter confusion. Apparently, they had no record of my appointment. After calling them three times throughout the day, they finally acknowledged that the keys were in the drop-... read more
Business response:
Dear Anthony, Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconvenience and frustration you encountered during your visits. We regret the confusion surrounding your initial appointment and the oversight with your keys. This situation is far from the standard of service we strive to provide, and we are taking steps to ensure it does not happen again. Regarding the issues with your engine air filter, we are deeply sorry for the oversight. Our team should have conducted a th... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 850 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.