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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Service was only for a recall about a software update to control emission, but the service was its usual quick and efficient.
Business response:
Thanks for your feedback! We're glad to hear that your service experience was quick and efficient. We strive to provide great service, even for recalls. If you have any other concerns or questions, feel free to reach out!
Everything was great! Nothing negative
Business response:
Thanks for the awesome feedback! We're thrilled to hear everything went so well for you. Your satisfaction means a lot to us, and we look forward to serving you again soon!
Great service. Took the time to listen to my problems and answer my questions.
Business response:
Thank you for your kind words! We're thrilled to hear that you felt heard and supported during your experience. Providing great service is our top priority, and we appreciate your feedback!
Good customer service. Timely matter
Business response:
Thank you for your fantastic review! We're thrilled to hear you had a great experience with our customer service. Your satisfaction is our priority, and we look forward to serving you again in the future!
Great service tech..great service all around!
Business response:
Thanks for the fantastic feedback! We're thrilled to hear that you had a great experience with our service team. Your satisfaction is our priority, and we look forward to serving you again soon!
service writer was great as always, but the service technician needs to remove his gloves or wash his hands before touching anything in the interior. My tan sun shades have greasy finger marks on them. why the shades were down for battery replacement and oil change is beyond me. unfortunately did not catch this until already at home.
Business response:
We always strive to ensure your vehicle's interior is treated with care during every service. We'll be sure to take your comments into account as we continue to refine our processes. If you'd like to discuss this further, please reach out to our Service Director, Anoeil Atenousazar, at 623-666-8577.
Sales and service staff were both excellent and made me feel had found a great dealership.
Business response:
Thanks for the fantastic review! We're thrilled to hear that our sales and service teams made your experience enjoyable. We strive to create a welcoming environment for all our customers. Looking forward to seeing you again soon!
Good communication about diagnostic work completed
Business response:
Thank you for your feedback! We're glad to hear that you appreciated our communication regarding the diagnostic work. We strive to keep our customers informed every step of the way. Your satisfaction means a lot to us!
My contact at service Julian let me know of the progress taking place
Business response:
Thanks for your great feedback! We're thrilled to hear that Julian kept you informed about your service progress. We strive to keep communication clear and timely. Your satisfaction means a lot to us!
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.1 star rating with 6,077 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.