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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Service was done in a very timely manner. Service manager was very polite and responsive. Job well done.
Business response:
Thank you for the fantastic feedback! We're thrilled to hear that you had a positive experience with our team. Timeliness and customer service are our top priorities, and it's great to know we hit the mark for you. We appreciate your support!
Did not get fixed first time around had to take it back several times to get numbers off the part they needed. Then wait for the part from Ford. Now it's fixed.
Business response:
Hi there, we appreciate your feedback! We're glad to hear your issue is resolved, but we apologize for the inconvenience you experienced. Your experience is important to us, and we'll work on improving our processes to ensure smoother service in the future. Thank you for your patience!
Rebecca and Nick were amazing. They listened to our needs and worked with us to find a car for our daughter.
Business response:
Thank you for your kind words! We're thrilled to hear that Rebecca and Nick provided exceptional service and helped you find the perfect car for your daughter. Your satisfaction is our top priority, and we appreciate your support!
Told me what I needed done and did it.
Business response:
Thanks for the great feedback! We're glad to hear that you had a straightforward experience and that we met your needs. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts!
I was helped right away. Great service.
Business response:
Thank you for your fantastic feedback! We're thrilled to hear you received prompt and great service. Our team is dedicated to ensuring a positive experience for all our customers. We appreciate your support and look forward to serving you again!
Kane and the Ford Sales Team attend to the needs and requests of the buyer and in a professional and respectful way. Easy to communicate with. No high presser like I experienced with a previous dealer.. Would and have recommended The Surprise Ford dealership to others. Thank you
Business response:
Thank you for your kind words! We're thrilled to hear about your positive experience with Kane and the team. Providing a respectful and pressure-free environment is our priority. We appreciate your recommendations and look forward to serving you and your referrals in the future!
I love going to Surprise Ford to purchase my vehicles, they have great prices, awesome customer service, and are very knowledgeable. I recommend them to anyone I know. Personally, my sales person Willy Aponte, was awesome to work with, he went above and beyond to help us with our vehicle. I highly recommend his expertise; you feel comfortable speaking with him, he's great!
Business response:
Thank you for your fantastic review! We're thrilled to hear about your positive experience with Willy and our team at Surprise Ford. Your recommendations mean a lot to us, and we look forward to serving you again in the future!
Excellent professional & a pleasure to work with! Josh has always been quick to accommodate & follow up. A very impressive organization!!
Business response:
We're thrilled to hear about your positive experience with Josh and our team. Your kind words inspire us to keep delivering top-notch service. We look forward to working with you again!
Service Dept did a good job with my new a/c belt and fluids, that they recommended on my last 5000 mile service. It's good to take your vehicle to the same service location so that they can keep track of needed repairs.
Business response:
Thank you for your feedback! We're pleased to hear that our service department did a great job with your A/C belt and fluids. It's important to us to keep track of your vehicle's needs and ensure everything runs smoothly. We appreciate your trust in us and look forward to assisting you with any future service needs. If you have any other questions or concerns, feel free to reach out!
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.1 star rating with 7,779 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.