This profile has been claimed by the business owner or representative.
Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
The customer service rep Joe was great!, He kept us informed all the way! Our truck may be old but it has a special meaning to us and we would not give it up for anything! JOE MADE SURE IT WAS TAKEN CARE OF AND after a week we picked it up and it was like brand new! RUns great and we really appreciate the great service! If we ever bought another vehicle Surprise Ford has our business!
Business response:
Thanks for the fantastic review! We're thrilled to hear that Joe provided such great service and that your truck is running like new. We truly appreciate your trust in us and look forward to helping you with any future vehicle needs!
Took in for ZAKtec. Truck looked good coming out, but i requested CSR update that they said they wouldn't do if we weren't experiencing symptions.
Business response:
Thanks for your feedback! We're glad to hear you were satisfied with the truck's appearance. We appreciate your input regarding the CSR updates and will take your comments into consideration for future improvements. Your experience matters to us!
Surprise Ford it totally focused on customer service and customer satisfaction. I will not take my vehicle anywhere else
Business response:
We're thrilled to hear about your positive experience! Our team is dedicated to providing top-notch service, and it's great to know you feel that way. Thank you for choosing us for your vehicle needs!
EVERY THING WAS GREAT PEOPLE ARE VERY FRIENDLY
Business response:
Thanks for the awesome feedback! We're thrilled to hear that you had a great experience and found our team friendly. Your satisfaction means a lot to us. Looking forward to seeing you again soon!
thumbs up! great service and Joe the service writer is awesome!
Business response:
Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with Joe. Our team is dedicated to providing top-notch service, and it's wonderful to know it made an impact. We appreciate your support!
I was pleased with the service, but disappointed my car was not run through the complimentary car wash when I picked it up.
Business response:
Thanks for your feedback! We're thrilled to hear you were pleased with our service. We apologize for the oversight on the car wash and appreciate you bringing it to our attention. We're committed to improving and ensuring a better experience for you next time!
Service was completed quickly
Business response:
Thank you for your feedback! We're glad to hear that you had a quick service experience. We strive to make every visit efficient and enjoyable. Your support means a lot to us!
All items were fixed in a timely manner.
Business response:
Thanks for your feedback! We're thrilled to hear that everything was resolved quickly for you. Your satisfaction is our top priority, and we appreciate your support!
I had an appointment and they took the car in on time and finished on time as they said it would.
Business response:
Thank you for your kind words! We're thrilled to hear your appointment went smoothly and that we met your expectations. Timeliness is a priority for us, and we appreciate you sharing your positive experience!
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.1 star rating with 7,779 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.