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Surprise Ford

4.2

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.27,167 reviews
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2020 FORD EDGE SEL Owner's profile image
2020 FORD EDGE SEL Owner 
2 years ago

Evan was the absolute best and take great care of me and my car. He's exemplary of top level customer service! 

Business response:

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

2000 FORD WINDSTAR SE Owner's profile image
2000 FORD WINDSTAR SE Owner 
2 years ago

The work on my van was done quickly and all of my questions were explained. 

Business response:

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts. 

2021 FORD MUSTANG GT Owner's profile image
2021 FORD MUSTANG GT Owner 
2 years ago

Courtousand friendly service completed as requested. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2018 FORD ESCAPE SE Owner's profile image
2018 FORD ESCAPE SE Owner 
2 years ago

Excellent serviceand very timely 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2017 FORD EDGE SEL Owner's profile image
2017 FORD EDGE SEL Owner 
2 years ago

was taken care of expediantly. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2023 FORD F350 SUPER DUTY Owner's profile image
2023 FORD F350 SUPER DUTY Owner 
2 years ago

Very good service and quick. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2016 FORD F150 SUPERCREW Owner's profile image
2016 FORD F150 SUPERCREW Owner 
2 years ago

Brakes maintained as promised. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2019 FORD RANGER XL/XLT/LARIAT Owner's profile image
2019 FORD RANGER XL/XLT/LARIAT Owner 
2 years ago

Nice, friendly staff...I got what I paid for. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

2020 FORD ESCAPE TITANIUM Owner's profile image
2020 FORD ESCAPE TITANIUM Owner 
2 years ago

Zach the service writer was awesome and very helpful. my only beef with the dealership is that it took them a week to find out what was wrong with my vehicle and I had to pay for a rental while the car was just sitting in there a lot waiting to be looked at. all the staff was very friendly and polite, they are the best Ford dealership in our area. I just wish that I didn't have to pay all that rental money before finding out that it wasn't covered under warranty. 

Business response:

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs. 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.2 star rating with 7,167 reviews. 

When is Surprise Ford open?

Surprise Ford is open now. It will close at 9:00 p.m.