Surprise Ford

David E Drye 

on DealerRater

9 years ago

Scam!!!!!! BEWARE DO NOT WASTE YOUR TIME!!!!!! Bait and switch scammers..... They had advertised 2015 F150 XLT for $24,000 when I called they said, "sure we have a couple" when I went in they had none!! But, tried to sell me a 2016 for $34,000....... Scam!!!!!!!!! 

ANGRY DAD 

on DealerRater

9 years ago

SERVICE DEPARTMENT RIPOFF Surprise Ford appears to make a practice of diagnosing "needed repairs" that are costly but ultimately , not needed. They claimed my daughter's 2010 Ford Edge needed over $4600.00 worth of sun roof repairs when it only needed to have the tracks cleaned and lubed. They also tried to sell her $475.00 worth of unneeded sunroof shields that they eventually lost and refused to replace. Apparently the owner, Pat Hickey, who owns 3 dealerships thinks it's ok to rip off a young lady. What a man! 

Thankfulone 

on DealerRater

9 years ago

No Integrity, Dishonest NO INTEGRITY WHAT SO EVER! WORST dealership in the Valley hands down! I was treated so poorly at Surprise Ford that I am no longer a loyal Ford customer and I will never again purchase a vehicle through a dealership. My sales person was fine but the finance manager and manager on duty have no integrity at all. They're both snakes and are not to be trusted. I have contacted a lawyer regarding my situation with Surprise Ford and he said it definitely sounds like dealer fraud and wants to pursue but I'm ... read more

Kshazen 

on DealerRater

9 years ago

Dishonest Service Department Purchased new tires and had a problem with one while 2000 miles away from dealership. I called and they told me to have it replaced and to bring in the paperwork when I returned. I did so in October and still no check. I have called; sent emails and am usually told it is in process with Ford. Now they are ignoring my emails. I have never had a confirmation from Ford that the reimbursement claim is in process. 

gunny 

on DealerRater

9 years ago

lies and deception Dan the salesman was very helpful in finding a used car. But after being sent to a finance office to complete the sale things went bad in a hurry. I let Del know I am not interested in any extended warranties or fabric stain protection. He insisted that one of the other loan contracts would be better for me, longer term with higher monthly payments. This was so I could get a warranty on a 3 year old ford fusion. Once again I said "I do not want any extended warranty." He said OK I understand, then finished... read more

Dejan 

on DealerRater

9 years ago

Typical bait and switch. On 08-12-15 I went to a few local dealerships to buy a new F150 4x4 Lariat SuperCrew. I initially went to Sanderson Ford because I bought a 2011 Mustang GT from them 4 years ago and it was a very hassle free and pleasant experience. I spoke with my old sales person Florin and his manager John. I told them the deal I was looking for, both on the vehicle I was purchasing and my trade, and they worked some numbers up. From doing my research, the numbers were very fair, and I think I was a little unreali... read more