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Tacoma Animal Hospital
- Veterinarians
- Tacoma, WA
About this business
Location details
4806 Center Street, Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Just a note for other poor saps. When they SAY you MUST be here by 9am and you'll be seen in order, that is not true. What they MEAN is "you are on a list and it doesn't matter what time you come because you are on a list so people that show up 2 hours later than you can be taken first. But you keep sitting in your car, freezing with no bathroom because if YOU leave to go use the restroom, we won't see you because we took you Off the list".
Business response:
Shannon, we know your time is valuable and can assure you we make every effort to see clients in a timely manner. As a walk-in clinic we cannot always predict the wait-time. Emergency cases also take priority at times and do cause inevitable delays. We always try to communicate our wait times to the best of our ability. We appreciate you taking the time to reach out and are always open to feedback and suggestions.
Dont bring you pet here i took my dog here for they can remove a mass i pay over $ 1,500 dollars not even a year and the mas comeback some one call me telling me we can do walk in and the day i came in they didn't want to see him giving a excuse the i need call at 8am to do check up the send a txt sending me to a other clinic.
Business response:
Miguel, we know your time is valuable and can assure you we make every effort to see clients in a timely manner. As a walk-in clinic we cannot always predict the wait-time. Emergency cases also take priority at times and do cause inevitable delays. We always try to communicate our wait times to the best of our ability. We appreciate you taking the time to reach out and are always open to feedback and suggestions.
The worst. Took my dogs here to be vaccinated and almost a year later received a notice from collections. I of course paid while I was there, how else would have gotten them vaccinated. So, I go in to try to figure this out... the front desk guy can't explain to me how it's even possible. I call their accounting department and basically threatened a lawsuit and to report them for violation of the fair credit reporting act. Collection removed. So, mistakes happen but the issue here is that they contacted me 0 times before se... read more
Update: I've spent over $200 now taking my cat to two other vets to make sure that I know for sure what I need to do for her medically and have them give a second and third opinion on the list of issues Value Pet tried to diagnose her with in order to squeeze every penny the could out of a patient. I spoke to two different vets other than the vet at Value pet. They both confirmed that yes my cat did have a murmur, but it was only a grade 1-2. The vet at Value Pet attempted to say it was "one of the worst she'd ever heard, ... read more
Business response:
Hello Abigail. We are very sorry to hear that you are unhappy with the care your pet received. If you would like, I would love to discuss your case with you so that we can figure out what we need to do to improve. Please feel free to reach out to me at 253-564-4255. Thank you. Joe Hollins-Hospital Manager
Not impressed. Kept kitty waiting in a hot car for over an hour, and the staff did not address the reason we brought her there in the first place.
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience. Thank you 253-564-4255
They claim to be a no appointment clinic and accept walk ins only, however you can simply call and reserve a time slot. So it is basically a no appointment - appointment. Their reservation system is a joke. Their customer service is terrible. The only reason why people continue to put up with their crap is because they're a cheap vet. You get what you pay for.
Business response:
Vegan, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure your next visit with us is a good one.
Everyone is always friendly here. The wait is always crappy because it's walk in only, so that is totally understandable. I have been bringing my dogs here for a long time, and it's a good place for vaccinations. BUT... brought my little senior pom in for an estimate on her teeth. She has notoriously horrible teeth and has already had multiple removed, no matter what I do she just has typical bad pom teeth, plus she is old. She also has a growth on her gums that needs to be removed. The quote I got initially was about $850. ... read more
Business response:
Hi Michelle, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. Please feel free to call the Hospital Manager-Joe Hollins, if you would like to discuss further. Thank you for your feedback.
About as good as the year 2020, total crap for customer service. Arrived before 9:00, which is when they opened. A sign in the door said they begin check in at 8:00. When I called earlier in the morning there was no indication that I could arrive early to check in. Mind you I called several times and could t get anyone to answer the phone. I texted them my information, as I was instructed to do. After a half hour I had not heard anything from them, nor did I receive the form they said they would send me to fill out, so I tex... read more
Business response:
Heidi, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure your next visit with us is a good one.
Terrible! This clinic is it strictly for the money, no care or compassion for families or their pets! Two years ago we adopted a dog, started taking him to Value pet clinic and purchased a paw plan. A little over a year ago we adopted a kitten, and started taking him to value pet clinic with a paw plan. We thought it was a great value, and loved the assurance that we would never have to concern about not being able to afford care. During the months of March-June I called 15 times, emailed twice and got not one correspondenc... read more
Frequently asked questions about Tacoma Animal Hospital
How is Tacoma Animal Hospital rated?
Tacoma Animal Hospital has a 3.7 star rating with 1,344 reviews.
When is Tacoma Animal Hospital open?
Tacoma Animal Hospital is closed now. It will open tomorrow at 9:00 a.m.