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TAM Residential
About this business
Location details
75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified Renter Great employees. Always respond in a timely manner when I stop into the office to request help with an issue. However, barely answer the phone and there is a cockroach problem.
Business response:
Brittany, knowing the team has been responsive during visits is wonderful to hear, and your feedback is truly appreciated. Apologies if phone communication did not meet your expectations, but we are always here to assist in many ways. To discuss this matter and any concerns you may have directly, please reach out to ovationmgr@tamresidential.com, and we will be more than happy to help. Thank you for sharing!
Verified Renter This has been the worst move that I made. I been here four days and everyday I been putting a work order in for something that was not fixed. Everything should have been fixed before I moved in. I feel like it's just going to get worse.
Not worth the amount of money for such a small space The management is terrible and the apartment itself is really small for the amount of money they are rented out for. The laundry room is always dirty and one of the machines is always broken. 3 washers and 3 dryers for 100 units is unreasonable. Only rent if you are desperate!
Business response:
We're so sorry to see you describe anything other than the comfortable and convenient resident experience we strive for! Our team welcomes the opportunity to speak with you about any laundry machines in need of service so we can get right on that. Please contact LifestylesMgr@tamresidential.com to discuss this and any additional concerns you have.
Verified Renter It has been a bad experience and I will be glad to get out soon. Security gates have not worked in over a year. Middle security gate works for a day or two then breaks. The residents have to park in the bottom two lots and visitors get the prime parking. We can't park there because of guest. I can always count 76 spots empty at all times. Nothing works Managers are hard to get a hold of. Security doors to evlavators open often. We pay for a secure location and there is nothing secure at Latitude. The list goe... read more
Business response:
We strive to deliver a comfortable living experience, including functional gates, responsive service, and ample parking, so we are sorry that you feel disappointed with our community. We'd love to speak with you about this and any other concerns you have directly. Will you please contact LatitudeMgr@tamresidential.com? It's our hope we can turn around your experience soon.
Verified Renter Esto aquí es muy horrible, se roban tu dinero. Hay muchas cucarachas, llegan arreglarte los daños que ya tenía el apartamento y lo empeoran. Definitivamente esto aquí es una estafa
Business response:
Hola, Gabriela. Gracias por evaluar la comunidad y comentar tus opiniones. Nos esforzamos por garantizar que nuestros residentes disfruten de sus apartamentos y experimenten la máxima tranquilidad en su entorno de vida. Tu confianza en nosotros lo es todo y nos encantarÃa analizar tus comentarios con más detalle para saber cómo podemos ayudarte mejor. EnvÃanos un correo electrónico a ovationmgr@tamresidential.com lo antes posible.
Verified Renter Great to come home every day. Have been here for 7 year and have seen a decline recently due to the newer renters. Seeing more trash around the community. Seems like people don’t appreciate the place they live. I’ve always believed this community to be highend until this year.
Business response:
Tracy, thank you for letting us know how much you have been pleased with your home in our community. Still, we are sorry to hear that you have noticed a decline in the upkeep of our community. Please reach out to us at amalfimgr@tamresidential.com so we may learn more and work to address this. We appreciate your care for our community.
Maintenance staff so bad it put my life in danger. Avoid at all costs. MAINTENANCE Their maintenance staff is dangerously incompetent, and I'm not exaggerating. My heat unit was pumping some kind of chemical-smelling gas into my apartment in large quantity. I specifically told the maintenance staff NOT to turn on the heat or, if they had to, to open all the doors and windows. Instead, they turned the heat on and LEFT IT ON for 6 hours while my wife & I were out of the house. The apartment was so toxic when we got home that b... read more
Business response:
We appreciate you raising your concerns. We want you and your wife to enjoy a comfortable, functional home, and we are actively looking into the situation you have described here. At your earliest convenience, we urge you to contact us at lascolinasmgr@tamresidential.com for further assistance. Thank you.
Unresponsive and uncaring This place has gone downhill. Management encourages you to reach out for assistance, but their phone mailbox is full and emails are never responded to. We've been calling about noisy neighbors partying until 2am for months now, damage to multiple neighbors cars from these neighbors driving drunk, and the only response ive gotten from them is to call the overnight security. We've called security over 8 times now, usually takes them over an hour to respond. But i know theyve talked to the neighbors to... read more
Business response:
We're truly sorry to hear about the issues you've been experiencing in our community. We take your concerns seriously and will strive to improve our communication and response times. We appreciate your patience and understanding. Thank you for your residency!
Constantly Ignored and told Inconsistent Statements Causing Mass Confusion I have been a resident since 2023, & my experience has been deeply disappointing due to numerous unresolved issues, lack of communication, & unethical practices. Despite my willingness to over accommodate with constant management changes (~4 since move in) the current management lacks professionalism. It seems as if they get irritated hearing the complaints you have as a tenant from the very thing their complex has put you through. Specifically, purpo... read more
Business response:
Your comfort and peace of mind matter greatly to us, and we regret to hear of any concerns with our responsiveness and professionalism. We value you highlighting these areas where more attention may be needed and are committed to investigating any opportunity for action. Will you please get in touch at marketing@tamresidential.com for further assistance in making sure your needs are addressed appropriately? Thank you, and please be assured of how much we appreciate you.
Frequently asked questions about TAM Residential
How is TAM Residential rated?
TAM Residential has a 3.8 star rating with 22,909 reviews.
When is TAM Residential open?
TAM Residential is closed now. It will open at 9:00 a.m.