This profile has been claimed by the business owner or representative.
TAM Residential
About this business
Location details
75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified Renter Management only interested in creating new streams of income. Schemes to strand residents out of more charge, 100’s of dollars of extra charges including paying a convenience fee for paying rent as required. A garbage pickup service that only pick up 13 gallon garbage bags Monday through Thursday. Off on weekends and Holidays when needed most. Extermination fee regardless of using them and who knows when they will come if called. Security is nonexistent. Anonymous Courtesy Officers/invisible. You can never re... read more
Business response:
Howard, we want to assure you that our team is dedicated to high standards of service to our residents, and we value your comments about areas in need of attention. While we note these observations for further discussion with our team, we would like to speak with you directly about trash pickup, pest control, and the upkeep of our community. Please get in touch at TownewestMgr@tamresidential.com. Thank you.
Verified Renter Unhappy about the process on signing my new lease. Have spoken to 5 office members about renewing each time I’ve been they’ll send it to me. I’ve been working this since November 2024. Today I look at my rent portal it’s 100.00 dollars., Then was told some information is in correct. I’m so frustrated.
Business response:
Marilyn, our team is dedicated to seamless service regardless of who our residents connect with in our office, and we are sorry to see you describe anything else. This doesn't sound typical for us, and we'd love to speak with you directly. Please contact marketing@tamresidential.com so we can assist you fully. Thank you, and we hope to restore your happiness soon.
Don’t Lease Here I had a very disappointing experience at this apartment complex. While the apartment itself is nice, the overall management and communication are severely lacking. The front desk staff is difficult to reach, you can never get them to answer the phone and the property manager is rarely available or responsive to emails. Additionally, there are confusing and inconvenient rules, and parking is inadequate. I initially moved in at a great rate and renewed my lease a year later. However, when I attempted to renew ... read more
Business response:
The concerns you’ve raised about communication are very important to us, and we sincerely apologize for any inconvenience you might have experienced. While it’s great to know your home itself met your expectations, we see there may be room for improvement in providing a supportive and transparent resident experience. If you’re willing to share more details, please contact us at katyranchmgr@tamresidential.com so we can address these matters thoughtfully. Thank you!
Verified Renter Rough, the apartments were infested prior to our moving in. There is noticeable water damage that was never fixed prior to moving in, during the make-ready, they did not replace the counters that have burn holes all the way through the laminate and there is no caulking in the kitchen or bathrooms. The low income housing discount aspect is the main reason we are still here.
Business response:
Amber, we appreciate your feedback on our upkeep and service. Please know that your comfort and satisfaction are top priorities to our management team, and we are currently looking into the matters you describe to determine the best way to improve your living experiences. When you have a few moments, please email us at oakparkmgr@tamresidential.com for further assistance. We look forward to hearing from you.
New assistants sucks Besides the fact that she’s always on her phone she also has a terrible attitude. She’s so rude and replies to your questions unprofessionally. She has no business working in an office environment she has zero customer service talks to you like she’s talking to a homegirl. She needs to get a job where it won’t matter if she’s on her phone all day. Lots of staff changes lately and she’s the one that was poorly made. If you don’t want to lose residents or people applying get that girl off her phone get her... read more
Business response:
Thank you so much for sharing your thoughts. Our mission is to create a warm, professional environment where we can connect with our residents and ensure they feel supported. Your satisfaction is important to us, and we would love to learn more about your experience. So, please email us at marketing@tamresidential.com. We are eager to hear from you!
Verified Renter Very hard to get in contact with anyone at office and phone messages are never returned. You have to call another apartment complex if you need to speak to anyone and it takes days for anyone to return your call.
Business response:
Thank you for sharing your updated review with us. Our team understands how important communication is to our residents, and we're committed to improving our responsiveness. We apologize for any difficulties you might have encountered in contacting our office and the delays in response. If you need direct assistance, please reach out to us directly at RanchoDeLunamgr@tamresidential.com so we can better understand your concerns and resolve any issues.
Verified Renter The amount of issues, lack of communication with staff. Blatant lies from specifically Iva, my shower hasn’t worked in 17 monthss. This is absolutely ridiculous and highly disappointing as someone who pays their rent at min. 3 months in advanced.
Business response:
Thank you for your review. Our team is committed to the highest quality of service and we apologize if we have missed the mark in some areas. If there are specific issues that you would like to discuss with us, please email us at stellamgr@tamresidential.com and we will respond promptly.
Verified Renter Amalfi has been progressively going downhill since the new management company took over. They are running off the amazing staff who built positive relationships with the tenants and gave Amalfi their well-deserved 5 star reviews. The office is so shorthanded now that you can’t talk to anyone in person, except a temp who can only take a message. No one answers the phone. They don’t even have time to answer your messages on the tenant portal. Really the only positive thing I have to say since the new management... read more
Business response:
Kimberly, thank you for highlighting the consistency and quality of our maintenance team's efforts. We want you to feel that same confidence in all other aspects of our community, so we're glad you shared your thoughts here. We've noted your comments about our availability and communication for additional review and action. If you'd like to share more, please get in touch at marketing@tamresidential.com.
Verified Renter The pool hasn't been working for months and I don't see any steps being taken to fix or maintain it , the mgt don't care about maintaining standards for existing tenants
Business response:
We want to assure you that we understand how valuable our amenities are to our residents, and we're working to restore pool access as quickly as we can. If you would like more detailed updates on this or discuss any additional areas of need that you've observed, please contact TownewestMgr@tamresidential.com. Thank you for your time.
Frequently asked questions about TAM Residential
How is TAM Residential rated?
TAM Residential has a 3.8 star rating with 22,909 reviews.
When is TAM Residential open?
TAM Residential is closed now. It will open at 9:00 a.m.