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TAM Residential
About this business
Location details
75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified Renter The apartment looks nice on the surface, but living here was stressful. The building has constant plumbing issues, and the water pressure is terrible. The elevator breaks down frequently, leaving residents to use the stairs. Also, parking is a nightmare—there are never enough spots, and the fees are ridiculous. The rent increases every year without improvements to the facilities. Not worth the money.
Business response:
We always appreciate candor from our former residents about ways to improve the living experience in our community. We certainly want our residents to find real value here and noted your concerns about elevator functionality, parking access, and leasing costs. We will work on all these matters and wish you well as move on!
Management & mold issues Management is not responsive to issues and frequently mismanages information resulting in issues within themselves and tenants. Due to bad management, I've experienced extra inaccurate charges within numerous areas stemming from issues relating to management's disorganization. This can be seen in different areas of living here including an experience of mold-related sickness due to mismanaged leaks and management forgetting about a hole in the ceiling despite numerous follow-ups. Unfortunately, there... read more
Business response:
Hi Michael and Cassidy, Thank you for sharing your concerns, though we hate that we were unable to address them ahead of your lease renewal this month, we look forward to the opportunity to address them with you over the next 12 months of your residency. A copy of your ledger has been provided should you have any concerns about charges on your account. Our office is also open Monday-Friday from 9am-5pm and our team is happy to setup an appointment to meet and address any concerns you may have. We hope this helps and lo... read more
Verified Renter Maintenance & upkeep are a low priority. There is a lack of cleanliness in exterior halls & stairwells: wasp/bird nests in many dryer vents (this HAS to be a fire hazard); cobwebs & dirt piles in the hallway; wood in stairwell is rotting badly. The lack of dog waste disposal stations makes the grassy areas gross. I supply my own bags, but there are not enough pet waste cans to put them in. The pool was down nearly all summer; filthy water when it was open. Property managers were non-responsive about repairs. ... read more
Business response:
Christopher, we are encouraged to hear you are pleased with our prime location and have had positive encounters with your neighbors. However, we certainly want you to feel wholly satisfied with your home life, so we are sorry to learn you have not felt supported by our team regarding your upkeep, maintenance, and communication concerns. We value your well-being and that of our pets, so we hope to speak with you about your observations further so we may take proper action and avoid certain situations moving forward. When you ... read more
Verified Renter Very inconsistent about the rules. Community too dirty for what you pay for rent. Has gone down Hill, I have lived there from day one. Hope things get better.
Business response:
Thank you for alerting us to your concerns as a loyal resident. We strive to enforce our community guidelines fairly and work diligently to keep our grounds clean, and we are eager to gather more information so we can address your concerns appropriately. When you have a moment, please email us at grandathillmgr@tamresidential.com so we can take steps to restore your satisfaction.
Verified Renter It's been not good to say the least. The apartment falls apart every week, the washer and dryer units were out for over a year, when staff is asked to do something they forget and it's never brought up again. Like me asking for my dog to be added to the lease and they never did it and it's been 3 months. I'm not even gonna anymore cause I'm not renewing this lease
Business response:
Kyra, we take your concerns seriously and are troubled to learn about your difficulty contacting our team about your lease and maintenance needs. We are sorry that your experience has not met our usual standards, and we hope to provide a lasting solution moving forward. We understand you plan on moving out, but we invite you to message us at collincreekmgr@tamresidential.com. We would be pleased to make your current situation more enjoyable in the meantime.
Verified Renter Terrible customer service, don't solve financial situations, they ignore what the lease states you owe then I am told to just pay your rent even when the accounting is wrong. Then I am told only the Asst mgr handles that and they do not take phone calls must be done via email, nothing gets resolved then I'm told to just pay my rent even though the charges are wrong. next thing I am given the cheap blind slats for my living room and they constantly break now I'm being told I will be charged for them if I need ... read more
Business response:
Monica, we are sorry to learn that you feel less than satisfied with our management and communication. We pride ourselves on our ability to provide consistently superior service, so we would love to have the opportunity to reevaluate our performance in these areas and improve. When you have a few moments, please email us at oakparkmgr@tamresidential.com for further assistance. Thank you.
Unacceptable Conditions and Poor Response I had a very disappointing experience with this apartment complex. My daughter, who is renting her first apartment on her own for school, was assured that the unit would be clean and ready for her move-in. Unfortunately, when we arrived, we were greeted by a strong, unpleasant cigarette smell. We had to keep the windows open and the door ajar just to move her belongings in. The situation worsened when my daughter had an allergic reaction to the smell on her first night. She had to wa... read more
Business response:
Thank you for your review. It's our goal to provide all our residents with pleasant, enjoyable living conditions, and we apologize for any issues your daughter has experienced. While our inspection didn't identify the odor you described, we understand that these things can be subjective, and we want to ensure that your daughter is comfortable in her new home. Please email us at oakforestmgr@tamresidential.com. We will be happy to discuss this issue further and look for potential solutions.
Verified Renter Absolutely awful, they push everyone to this residence portal and there are zero replies. 3 mgmt companies in 3 years....do the math. These buildings are sliding off the hill and the water tastes terrible, just down the street it tastes great,
Business response:
Thank you for contacting us, Alan. Our resident portal is designed for the benefit of our residents, and we are sorry if you have experienced any inconvenience. We welcome the opportunity to discuss your concerns about the portal and the water and invite you to email us at oakparkmgr@tamresidential.com.
Going through it. After we dropped our kids off for school we decided to head back to our unit to grab our work clothes around 8:30am our entire front room and closet was flooded because the vendors never turn the water off after leaving the hot water heater being left in the middle of our kitchen. We explained to them how this had took a mental toll on all of us including my oldest son and we would like to just terminate our lease after the flood. They told us no we can’t terminate our lease but they can transfer us after w... read more
Business response:
Thank you for continuing to update us on your living situation. We recognize that a clean and comfortable living environment is essential for our residents, so we regret that this incident has negatively impacted your perception of our community overall. We would love to have the opportunity to restore your confidence in our management team, so we encourage you to email us at marketing@tamresidential.com for further assistance.
Frequently asked questions about TAM Residential
How is TAM Residential rated?
TAM Residential has a 3.8 star rating with 22,909 reviews.
When is TAM Residential open?
TAM Residential is open now. It will close at 6:00 p.m.