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TAM Residential
About this business
Location details
75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Going through it… My family and I moved in here over a year ago and we’ve had at least 4 different managers and staff members as well. We’ve been living with mold in our unit and a constant leak from our hot water heater and dishwasher. Our dishwasher hasn’t been working for 3 months and they keep telling us to wash them like the old days until they order a new one. They’ve sent out vendors to come fix the leak but all they’re doing is painting over the mold instead of taking the Sheetrock out and replacing it. Our AC had we... read more
Business response:
Thank you for taking the time to share your concerns about the upkeep of your home and our management. We pride ourselves on our ability to provide consistently superior service regardless of any changes in our leadership, so we regret if you have experienced anything less than our best. Please know that we are still gathering information and formulating a plan to help restore your confidence in our ability to maintain clean and comfortable housing for you and your family. At your earliest convenience, please email us at mar... read more
Verified Renter Office staff is rude. No on call maintenance. Pool is always closed. Can’t retain maintenance employees. Good community but horrible place to live because of staff and maintenance issues.
Business response:
Cassandra, thank you for your review and for recognizing the strengths of our community. We strive to offer friendly service and prompt solutions to any concerns. If your experience didn't fully reflect this, we're sorry and want to hear more so we can improve. Please reach out to us at RanchoDeLunamgr@tamresidential.com, and we'll work to ensure your satisfaction.
I never write reviews, but I My wife and I had a terrible experience with the property management. The first month there the a/c unit flooded the bathroom and they said there’s nothing they can do about it. Then the next week it went completely out, they put a small a/c unit in the living room, but the bedroom wouldn’t cool down. It took almost a month to get a new a/c unit. Then a couple months later while they were switching online payment systems they demanded that we pay with a cashiers check. We payed it the way they wa... read more
Business response:
Thank you for your review. Our team prioritizes the satisfaction of our residents, so we apologize for any delays or misunderstandings you may have encountered during your time as a resident. We are constantly reviewing our procedures and are committed to continuous improvement, so your feedback is valuable to us. If there are any outstanding matters that require attention, please don't hesitate to contact us at Riversidemgr@tamresidential.com and we will get back to you promptly. We wish you every success in your future end... read more
Verified Renter While the apartments and amenities are satisfactory, I have observed a persistent issue with dog waste in the dog park, likely due to some tenants neglecting to clean up after their pets. Additionally, the trash cans near the pool frequently remain full, indicating a need for more frequent emptying. It would be beneficial if the hallways could be cleaned more regularly. Overall, I appreciate the cleanliness and tranquility of the apartments, but these maintenance issues detract from an otherwise positive expe... read more
Business response:
Leo, thank you for making us aware of your concerns with the upkeep of our common areas. We are always eager to pay special attention to any parts of our community that have proven less than satisfactory for residents. With that said, we encourage you to stop by or call our leasing office so we may gather more information and ensure your experiences improve.
Verified Renter It has gone downhill since the new management took over. They canceled our individual wifi and switched over to a community wifi, which is far slower and makes things difficult for those of us who work from home. The complex is generally far less clean than it was before. They seem to be doing “improvements” that nobody asked for (such as replacing the caulk in the parking lot and lowering the latches on the dog park gates) while neglecting important issues like pest control.
Business response:
Thank you for taking the time to share your concerns about our upkeep and management. We are constantly reevaluating our performance to determine ways to enhance the quality and value that our community offers, so we would be more than happy to discuss how we may improve our Wi-Fi and groundskeeping going forward. At your earliest convenience, please email us at discoveryparkmgr@tamresidential.com
Verified Renter The first floor is the garage. I'm on the second floor. It's very noisy. The living room is good as a whole, but it would be better if there were chairs. Only the main building has a swimming pool and a gym, and the gym is very small.
Business response:
Thank you for taking the time to share your feedback as a resident! We are committed to providing exceptional service that helps support your well-appointed home, so we would love to have the opportunity to discuss any noise concerns you may have. Please feel free to contact our leasing office for further assistance.
Verified Renter Overall the apartments and amenities are nice. However my move in process has been chaotic and unorganized. Office staff are unprofessional and lack communication skills.
Business response:
Thank you for taking the time to share your concerns about your move-in experience. We regret any discomfort you may have been experiencing, and we are eager to help make things right. When you have a few moments, please email us at marketing@tamresidential.com.
Verified Renter There are many roaches in the apartment especially in kitchen and bathroom even if areas are clean. I use roach spray and bait and they are still here
Business response:
Hi, Patti. We understand you desire assistance with your living environment, and our team is here to help. Please email us at oakforestmgr@tamresidential.com so we can work together to enhance your experience. Thank you!
Do Not Move Here The management staff are heartless, arrogant, rude, unprofessional and unresponsive. Management does not respond to calls or e-mails. The lease renewal incentives are a joke so that they can offer new residents 2 months of free rent but trust me it's not worth it and you too will feel scammed shortly after you move here. The office is also closed on the weekend which is when there are the most issues. They do no preventative maintenance or upkeep, amenities are closed for months at a time, the communication ... read more
Business response:
Hi User, we're truly sorry to hear about your experience. We strive to provide a welcoming and well-maintained community for all our residents, and it's clear we've missed the mark in your case. We take your feedback seriously and will use it to improve our services. We encourage you to reach out to us directly so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.
Frequently asked questions about TAM Residential
How is TAM Residential rated?
TAM Residential has a 3.8 star rating with 22,909 reviews.
When is TAM Residential open?
TAM Residential is open now. It will close at 6:00 p.m.