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TAM Residential
About this business
Location details
75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified Renter Received an email that we were approved to find out approval was still pending. All contact had to be initiated from our side, as leasing office did not contact us after application and initial approval. Leasing office forgot to send information needed to move in so had to scramble to get it in time. Did not receive access to apartment on the day of move in as per our lease term and leasing office was closed with no one to contact. Was given a handicap parking spot very far away from our unit even though we a... read more
Business response:
Oh no! This is terrible news to read. We are saddened to know that we missed the mark on such an important day: Move-in day. We want to do all that we can to make this right, so please reach out to us. Our District Manager is Alanna Madrid, and her email is amadrid@sackmgmt.com. We're eager to earn your trust back and ensure that our relationship is a strong one. We pride ourselves on our service, and we are sincerely sorry for not meeting your expectations. Let us know how we can repair things.
DO NOT COME HERE!!!!!!!!!! This place is horrible! My neighbor's dog always has a bunch of poop and trash EVERYWHERE in the hallways. Imagine walking outside and you immediately step on poop right outside of your door. Dog poop everywhere!! I told the office several times and they either don't answer their phones or do nothing about it. This place is disgustinggggg. I wish i can post the pictures I have on here because you would be amazed. Do not move here. Horrible service, the gym is small, the gates are always broken. The... read more
Business response:
Thank you for offering feedback on your concerns with the upkeep of our community. Rest assured that we are committed to making sure that any areas in need of attention are cleaned or otherwise addressed in a timely manner. At your earliest convenience, please email us at marketing@tamresidential.com so we may gather more information and ensure your living situation improves.
Honest Reviews I am disappointed in how my experience at this complex ended as it was not a negative experience until move out. I did not take this as a place that would try to milk you. I was especially disappointed at the threats of collections. They were unnecessary and just rude. Overall, it was not the best apartment and it was not the worst. However, it was not good enough to have to pay this much after moving out. I would just recommend weighing out options and if not receiving your deposit back and owing money is som... read more
Business response:
Thank you for sharing your feedback. We are sorry to learn that you feel your move-out charges and our customer service did not meet expectations. Rest assured that we plan to review our performance in this area. If you would like to provide additional information that will aid our assessment, please email us at marketing@tamresidential.com. Otherwise, we wish you all the best in your new home.
Management Doesn’t Care about Resident Safety I have been living here for over a year now so I am very aware of everything going on. People are always sitting out in their cars late at night (with no lights) for hours on end just loitering and creeping out residents. More specifically, people have been sitting in their cars staring at my unit for several months at random times and management emailed me a clause in the lease saying they are not liable for anything that happens to residents or resident safety. The lack of empa... read more
Business response:
Thank you for taking the time to share your experience with us, Ashley. We apologize for any inconvenience or discomfort you may have experienced during your time at Tinsley Place Apartments. We understand that the incidents you mentioned were unsettling and not up to our usual standards. We take your concerns seriously and will use this feedback to improve our services and address any areas of concern. We strive to provide a comfortable living environment for all our residents, and we apologize if we fell short in your case... read more
Verified Renter I've lived here for over five years and have always loved the friendly staff, neighbors, and cozy apartments with fireplaces. However, the new parking policy is creating problems. They've started charging for parking spaces that used to be free, and there aren't enough visitor spots, which is frustrating for my guests and family. Now, if you park in the wrong spot, you might get a tow warning, and the atmosphere feels more about enforcement than community. I've even had to buy an extra parking space, which do... read more
Refused to fix anything They refused to fix the air conditioning, dishwasher or toilet. For more than 2 months I lived without AC (in August!) and I went 3 months without a dishwasher. When I talked to management in person they would promise to get it fixed. And then nothing would happen. There was a terrible smell that came from the drains and vents, and people were allowed to smoke in the stairwell. I asked for a discount in rent because they weren't fixing things, and they refused. I was expected to live up to every detai... read more
Business response:
We appreciate your feedback about our maintenance service. We understand that reliable appliances are important for the comfort of our residents, and we are very sorry to hear that you were unhappy with our efforts to resolve your concerns about your air conditioning, dishwasher, and toilet. Our team is always looking for ways to improve, and we have made note of your experience. If you have any lingering concerns, please reach out to us at marketing@tamresidential.com.
They never answer requests The phone never gets answered here. I don’t understand how because there is always someone in the office. You literally will have to walk up to the office to get someone’s attention because they will not answer..
Business response:
Thank you for contacting us. We take pride in our responsive service, and the situation you described does not reflect our typically high standards. We are sorry for any inconvenience and invite you to please try us again at marketing@tamresidential.com. We look forward to connecting.
Do not waste your time or money The property is really nice during the day, but it does have several downsides. There are periods of car break ins and it doesn't feel safe at night. Trash is constantly an issue. Another huge problem is that the property can't keep maintenance people because of the MASSIVE workload MAA requires of their maintenance team. It takes way too long for work orders to be done because of this and I have seen times where tenants get to a point of being so mad that they leave the property. MAA does not... read more
Business response:
Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at ResidentCare@maac.com and allow us 48 business hours for a response.
Verified Renter Everything is good so far except that the community is having problems getting the trash picked up, and that brings wild animals or rat problems since it stays our all night.
Frequently asked questions about TAM Residential
How is TAM Residential rated?
TAM Residential has a 3.8 star rating with 23,658 reviews.
When is TAM Residential open?
TAM Residential is open now. It will close at 6:00 p.m.