This profile has been claimed by the business owner or representative.
TaxRise
- Tax Services
- Irvine, CA
About this business
Location details
19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I hired TaxRise to help me resolve a significant *** debt and determine my eligibility for an Offer in Compromise. I paid the company $5,000 in good faith after they promised to represent me and communicate with the *** on my ********* the time I hired them, I was already on a $25/month *** payment plan that kept me in good standing. However, TaxRise misleadingly advised me that I could stop making those payments while they were working on my case. Trusting their instructions, I paused my payments for about one to two months... read more
This is the worst company to help with ur tax needs. If u get an advocate name Yadair please request for another one. She was very rude and did Not turn in the necessary documents to get my Offer and Compromise granted so they reject it their company now trying to say it's my fault that I didn't turn in the Offer and Compromise in a timely manner which is not true. Yadiar was very slow i got my wages levy 2 times in the process and had to set up payments payment plans on my own. Yadiar didnt set me up an 2024 extension becau... read more
Business response:
Hello Flendia,Thank you for sharing your feedback. After reviewing your account, wed like to clarify that your case was closed per your request in 2023, prior to entering the resolution phase. Because we did not move forward with the resolution work, you were not charged the amount referenced in your review.A representative from our team will be reaching out shortly to go over these details and ensure everything is clearly understood. We appreciate the opportunity to provide clarification.
If you want to use tax rise be prepared to wait on hold a very long time after the robot gives you the wrong info you are looking for. The robot told me they will send an e mail with instructions to get on my portal which was telling me I don't have an account with them when I tried to log on. I finally got a human to speak to after being on hold for 43 minutes who told me I no longer have a portal because my account was closed when I signed all documents though I am still their client. I suggest going elsewhere if you need ... read more
Business response:
Hello ******,Thank you for sharing your feedback. We apologize for any difficulty you experienced with our automated system. Its purpose is to help clients get quick answers and avoid long wait times, but we understand how frustrating it can be when it doesnt provide the right information.Portal access is automatically closed once a case is fully completed since theres no longer a need to upload additional documents. However, this does not affect your client status you are still an active client, and our team remains availab... read more
Promises with no action what so ever the first month with the. Didnt protect me from liens , extra penalties, or stop existing irs agreement i had with the ***. Nothing but false promises for 7000 which im dispiting with my credit card company
Business response:
Hello ****,Thank you for sharing your feedback. Your case has been forwarded to our **************************** for review. A representative has already reached out to connect with you to discuss your experience and address any questions regarding the services provided.Our team will continue efforts to contact you, but please feel free to reach out to us directly at your earliest convenience so we can go over your case in detail. Thank you.
I was told that my payment with the *** would be less than what I was paying before.But it is not I dont think its fair for me to pay that amount to the ****** the only one paying for the amount that you have told me and that is very unfair and I told that to the gentlemen, I talked to on the phone
If my husband and I could tax rise less than 1 star, we would! It seemed like it was going well, but as soon as they got their money, things changed dramatically. Unable to access our portal. Sometimes, when I went back into my messages I was able to use the link they included in the messages they sent to us. Humans are non-existent at their offices. You leave emails through their requested link for communication. They issue you a number, but NEVER respond!We were never updated on any progress they were making, if any! They ... read more
Business response:
Hello Lupe,Thank you for taking the time to share your feedback. We want to clarify that your case is still in progress and has not yet been completed. Before the *** allows any resolution to move forward, all required tax filings must be up to date which is why we first completed your 2024 tax returns. Once those are finalized and accepted, well proceed with the next phase of your case to pursue the most favorable resolution possible.We also see you have an appointment scheduled with our ***************** team this week, wh... read more
Tax rise frauded me into believing that they would lower my back taxes to the **** and/or my monthly payment agreement I already had with the ***. MY agreement with *** is still the same and my total raxes due to the *** is unchanged. They didn't due anything now I'm stuck with ****** a month for 36 months for service cjarge which they didn't do anything.
Business response:
Hello *******,Thank you for sharing your feedback. As you know, weve connected you with a member of our ***************************** and your case is currently under review for a possible redetermination based on the recent changes in your financial situation. We look forward to following up with you soon to discuss the outcome and next steps.
I am not satisfied with how they are managing my account!Can't get a human to call me back.They have been lousy at adding all necessary responses to my file.
Business response:
Hello *****,Thank you for sharing your feedback. Weve recently implemented a new system to help reduce wait times and make it easier for clients to reach the right department. We understand how important it is to speak with someone directly, and were glad you were able to connect with a member of our *********** team for an update. It looks like the number you had was outdated, but you now have the correct main line for future calls. If you ever have additional questions or need another update, please dont hesitate to reach ... read more
THE ABSOLUTE .W O R S T client service in 60 years.I have ever dealt with!!!!. They DO NOT PICK UP CALLS!! Worse than trying to get a person at a busy government agency. ******** mistake to hand this company $5000+ and cannot get ANYONE TO EVEN PICK UP. BEEN ON HOLD FOR HOURS OVER SEVERAL DAYS. What a nightmare.
Frequently asked questions about TaxRise
How is TaxRise rated?
TaxRise has a 4.6 star rating with 12,775 reviews.
When is TaxRise open?
TaxRise is closed now. It will open at 8:00 a.m.