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TaxRise
- Tax Services
- Irvine, CA
About this business
Location details
19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was hung up onhe said I was being mean. What a complete softie. I did nothing to this man for him to hang up on me. I wanted to cancel because I read the reviews of people who are working hard just to get by and do things the right way and still get ducked in the bass. This guy is there to collect a check not help people. None of them. He started telling me about a kids place (Disneyland) and how they have bad reviews but people still go. Whoopdiduckingdoo!!! Kept telling me that we have helped ****** people with their tax... read more
Business response:
Hello, and thank you for your feedback.Were truly sorry to hear about your experience and appreciate you bringing it to our attention. We take all concerns seriously and expect every member of our team to communicate respectfully and professionally, even during difficult conversations. Your case has been cancelled as you requested. If there is any part of your cancellation or case status that remains unclear, or if you would like further assistance in addressing this situation, please dont hesitate to reach out to us directl... read more
What a ****. Told us they were going to do all of this negotiating on the call, and after we paid and waited months for a resolution, the only way we knew that anything was done was a notice from the *** staring we entered into a payment plan- FOR THE FULL AMOUNT. We had no say at that point, so we paid them thousands to do what we could have simply done ourselves in about 30 minutes on the phone with the ***. Now we are paying a huge amount to the *** AND the loan for their terrible service. STAY AWAY.
Business response:
Hello and thank you for your feedback.Please know that we strive to place all of our clients in the best resolution they qualify for based on IRS guidelines, which are determined by your income, expenses, and overall financial profile. We have forwarded your case to our **************************** for further review. A member of our team will be reaching out to discuss your case in more detail and explore what options may still be available.We appreciate your time and the opportunity to improve your experience with us.
I am a customer, but they lack communication. And they didn't even qualify my financial issues before they submitted my plan . I'm still waiting on an updated plan, but as of this point, I don't know if they would be worth it because there was very little communication from them; and very little collaboration on documentation, and very little discusssion on how we are suppose to meet the requirements. I honestly feel like I'm on my own on this. I would like more collaboriation and communication, and detailed instructions. I ... read more
Business response:
Hello *******,Thank you for sharing your feedback. We understand how important clear communication and collaboration are during this process.Weve located your case and see that you recently reconnected with your case manager to review your resolution status. Please know that we are working diligently to pursue the most favorable outcome for your situation. That said, we do rely on financial documentation and must adhere to *** guidelines, including what the *** considers allowable expenses, to move forward effectively.Your c... read more
Absolutely the worst! Everything from being on hold with their phone system all the way to the case managers. Their communication is absolutely horrible and have been trying to work with them to resolve an IRS issue with ZERO results. They claim to have a A+ rating with the BBB, but based on my claims and files, they have done NOTHING but take my money. I do NOT recommend this company to anyone who is dealing with an *** issue. I can easily provide a timeline as well as specific names that I have dealt with from TaxRise, bec... read more
Business response:
Hello,Thank you for bringing this to our attention.We understand how frustrating it can be when communication doesnt meet your needs.After locating your case, we see that you have connected with your case manager and have been in active communication regarding the status of your file. Please know your case manager is working closely with our team of tax professionals to ensure we pursue the best possible outcome on your behalf. We appreciate your patience and the opportunity to assist you further.Your feedback is important, ... read more
They called me and told me there was important information about my account it was urgent to call him back, I call him back it says 0 wait time I wait for 20 minutes nobody comes on the line I call back they said 0 wait time I wait for another ************************************************************************************************************************************************************************ two neither one of them work this place is a joke
Business response:
Hello ***,Thank you for sharing your experience. It appears there may have been a system issue when you attempted to connect with us, and we apologize for any inconvenience this may have caused.I was able to locate your account, and I see that you've requested to have it placed on hold until a later date. When you're ready to resume, well be more than happy to assist you. In the meantime, if you run into any issues reaching us by phone, you're also welcome to contact us through our online chat or by emailing me directly at *... read more
These people took $500 from me and they didnt resolve anything. They tried to make get a 3100 loan. They dont explain all the details in the beginning. I been calling these people since last week about my refund and they keep giving me the run around. I advise no one not to fool with this company. They are not going to do anything for you. Its best to make a payment plan yourself with ***.
Business response:
Hello *****,Thank you for speaking with us today. We have successfully finalized your cancellation request. If you have any further questions please don't hesitate to get in touch with the representative you connected with today.
I have hired Tax Rise in April ************************************ which previous installment was high. The sales guy from Tax Rise told me that they would help me lower my tax debt. I gave them my full financial profile and paystubs etc. I met with the sales guy for 3 hours and he said due to financial hardship that the solution they would give me was non-collections. They had me do a $7K loan to sign up with monthly payments. The service document I originally signed up for was non-collections solution. The following week ... read more
Business response:
Hello ********,Thank you for taking the time to share your feedback. Your case has been forwarded to our **************************** for a thorough review.We understand there were questions regarding the difference between the initial expectations and the final resolution presented. In some instances, after a full review of a clients financial documents, adjustments are made to ensure the resolution aligns with *** and state guidelines, particularly regarding allowable expenses. Our goal is always to place clients in the be... read more
I initially spoke with ***** ***** at Tax Rise about our tax issue last week who set me up an appointment with ***** *****. I had to pay a $500 initial fee after which I was in contact with a ***** *****. After explaining my case on how the *** had already placed a levy on my pay, ***** stated that Tax Rise could negotiate to get my tax liability reduced to a manageable amount. He put me on hold and came back stating they could get my case started for $18k. I told him there was no way I could manage that since I already have... read more
Business response:
Hello ******,Thank you for sharing your feedback. We appreciate you taking the time to bring this matter to our attention. According to our records, during your most recent conversation with your case manager, ******, it appears the billing concern mentioned in your review was addressed and resolved.If there is anything that still needs to be reviewed or if you have any additional questions, please dont hesitate to reach out. Were here to help and want to ensure your experience moving forward is a positive one. If you still ... read more
I canceled my account with ********************** but I was still billed. When I reached out to them I was told someone will call me but no has contacted me. I will now have to pay the bank for a stop payment so I am not billed again. Tax Rise needs to improve on its cancelation process.
Business response:
Hello Kina and thank you for bringing this to our attention. Your case has been forwarded to our **************************** to finalize your request. A representative will be touch with you soon. We appreciate your patience and look forward to speaking with you soon!
Frequently asked questions about TaxRise
How is TaxRise rated?
TaxRise has a 4.6 star rating with 12,775 reviews.
When is TaxRise open?
TaxRise is open now. It will close at 5:00 p.m.