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TaxRise
- Tax Services
- Irvine, CA
About this business
Location details
19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was told that my payment with the *** would be less than what I was paying before.But it is not I dont think its fair for me to pay that amount to the ****** the only one paying for the amount that you have told me and that is very unfair and I told that to the gentlemen, I talked to on the phone
If my husband and I could tax rise less than 1 star, we would! It seemed like it was going well, but as soon as they got their money, things changed dramatically. Unable to access our portal. Sometimes, when I went back into my messages I was able to use the link they included in the messages they sent to us. Humans are non-existent at their offices. You leave emails through their requested link for communication. They issue you a number, but NEVER respond!We were never updated on any progress they were making, if any! They ... read more
Business response:
Hello Lupe,Thank you for taking the time to share your feedback. We want to clarify that your case is still in progress and has not yet been completed. Before the *** allows any resolution to move forward, all required tax filings must be up to date which is why we first completed your 2024 tax returns. Once those are finalized and accepted, well proceed with the next phase of your case to pursue the most favorable resolution possible.We also see you have an appointment scheduled with our ***************** team this week, wh... read more
Tax rise frauded me into believing that they would lower my back taxes to the **** and/or my monthly payment agreement I already had with the ***. MY agreement with *** is still the same and my total raxes due to the *** is unchanged. They didn't due anything now I'm stuck with ****** a month for 36 months for service cjarge which they didn't do anything.
Business response:
Hello *******,Thank you for sharing your feedback. As you know, weve connected you with a member of our ***************************** and your case is currently under review for a possible redetermination based on the recent changes in your financial situation. We look forward to following up with you soon to discuss the outcome and next steps.
I am not satisfied with how they are managing my account!Can't get a human to call me back.They have been lousy at adding all necessary responses to my file.
Business response:
Hello *****,Thank you for sharing your feedback. Weve recently implemented a new system to help reduce wait times and make it easier for clients to reach the right department. We understand how important it is to speak with someone directly, and were glad you were able to connect with a member of our *********** team for an update. It looks like the number you had was outdated, but you now have the correct main line for future calls. If you ever have additional questions or need another update, please dont hesitate to reach ... read more
THE ABSOLUTE .W O R S T client service in 60 years.I have ever dealt with!!!!. They DO NOT PICK UP CALLS!! Worse than trying to get a person at a busy government agency. ******** mistake to hand this company $5000+ and cannot get ANYONE TO EVEN PICK UP. BEEN ON HOLD FOR HOURS OVER SEVERAL DAYS. What a nightmare.
This company basically took 4k ftom me. Lied from the beginning and if I hadn't of called I wouldn't have known just how much they lied. I've requested a refund and still have not heard from the financial department The whole point of paying this company was for tax relief and I got nothing!
After a call with a representative of this company I agreed to a $500 deposit. After getting off the phone i did further review of this company and discovered the 221 complaints on this site about the company at that time and cancelled less than 24 hours after agreeing to use them. It has been an aggravating process to receive a refund and I still dont' have it. I have cancer and have more important things to deal with than this company. I need my deposit back now.
Business response:
Hello ****,Thank you for your feedback. We see you have already connected with our **************************** and that this matter has been resolved. We also want to apologize if any other reviews or complaints caused hesitation about our services. While we work with a large number of clients, our goal is always to ensure each clients satisfaction and to make things right whenever possible. Thank you for bringing this to our attention and allowing us the opportunity to address this.
I had so much hope after speaking with tax rise in the beginning they were so kind (to lure me In) so they told me I had to pay $8000 upfront to have a resolution on my back unpaid taxes. They assured me they could do it and I sent them all the paperwork needed that part was fine once my taxes were filed they told me I had to wait for the solution and it would be in December of 2024. Well it is Sept 2025 and when I send a ticket they do not call back and now when I try to go to my portal it will not let me log in so Im now o... read more
Business response:
Hello *******,Thank you for sharing your experience with us. Please understand that pursuing a resolution with the *** can take anywhere from 412 months, depending on the type of resolution, the complexity of the case, and IRS processing times.When you last connected with us, you were informed that your case was pending IRS manager approval, which means we need to wait for the *** to approve the proposed resolution. We have not received any missed calls from you, but please know that as soon as there is an update on your cas... read more
Please never do business with this company. Call the *** directly I was given a rosey picture at the beginning of the process and $4,173.00 later.. still in a repayment status with the ***. Shame on me for believing that this company would stand by their word. Because of fear I thought this company would help. PLEASE!!! Speak with the *** first before trusting a company to represent your concerns and needs.
Business response:
Hello Alexandria,Thank you for taking the time to share your experience with us. Please know that our goal is always to place our clients in the most favorable resolution available based on their current financial situation. At times, changes in a clients financial circumstances can affect the types of resolutions they qualify for with the IRS.We understand your feedback and truly appreciate the opportunity to clarify the services performed on your behalf. Since the writing of this review, we see that you have been able to c... read more
Frequently asked questions about TaxRise
How is TaxRise rated?
TaxRise has a 4.6 star rating with 12,780 reviews.
When is TaxRise open?
TaxRise is closed now. It will open tomorrow at 8:00 a.m.