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TaxRise
- Tax Services
- Irvine, CA
About this business
Location details
19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They pretty much put me more in debt. They made it seem all nice and wonderful from the beginning. But now Im just 7800 dollars more in debt than I already was. They called it a resolution but absolutely nothing was resolved.
Business response:
Hello River,Our team has attempted to reach out to you today for your scheduled appointment. Please give us a call back so we can go over the details and benefits of your resolution. We look forward to speaking with you soon.
Worst experience of my life. During the process in which we had already signed up for this service, we had a garnishment placed on us by the state and a levy placed against us by the ***. Inexcusable and unacceptable that this happened. They did nothing but give us a run around on every call. I beg you all not to be naive and sign up for this service. I should've gone with my gut feelings, and I did not. I don't want anyone else to experience what we went through with this company.
Wow. How this place has good reviews is beyond me. To be lied to at a time in life that I am financially vulnerable is unconscionable.I was told by ***** that, per the info I provided, I was guaranteed forgiveness for one tax year. Guaranteed. Never once was it brought to my attention that with their help, the outcome could be that I still had to pay.I got the happy email that my case was closed! Sunshine and roses! A week later, I received a letter from the *** to set up a payment plan for the full amount ******* you can im... read more
I contacted Taxrise several months ago to resolve my issues with the **** I paid $317 dollars at the initial consultation. However, during my resolution conference with ***** ********, he informed me that there was nothing that could since my payment plan was set up 2 or 3 months ago which is not true. My payment plan was set up nearly 5 years ago. I tried to call him back to inform him of the mistake but was unable to make contact. I was on hold for nearly 20 min. I tried a 1800 number which rang and hung up. I then called ... read more
Business response:
Hello ******,Thank you for your feedback. We have been trying to connect with you to discuss this matter but have not heard back. Our team will continue to attempt to reach you but we encourage you to reach back out at your earliest convenience so we can address your feedback directly. We look forward to connecting with you soon.
************ PAID $5K THEY ARE REFUSING TO DO MY TAXES!! I REPEAT DO NOT DO BUSINESS WITH THEM! THEY WILL TAKE YOUR MONEY.I Called the *** & the *** confirmed they have NOT filed anything! Im Update 9/3/25 - ***** *. Just called and asked 1 question and stated they needed to ask that one question to proceed. It has been 3 months mind you!! The only reason they called is to try to keep me at bay, because I filed a report with the ***, and 3 other financial federal compliance companies I called the *** & the *** confirmed they... read more
Business response:
Hello Chelsea,Thank you for taking the time to share your experience. We would appreciate the opportunity to locate your case and assist directly. We cannot locate your case currently using the email associated with this review. Can you please send us your case information directly via email to *************************************** Once we have that, we can review your case, confirm your case status and coordinate our next steps with you. We take your feedback seriously and are committed to resolving matters professionally... read more
I was lied to about how they work. Asked for way more money than we agreed upon. Please be careful if you choose to go with this company. Its a scam and rip off. Do not go with this company. All they are doing is charging you fees to set you up on a payment schedule. You can call the *** and set the payment plan on your own. Please call the *** and do this yourself. Every single call with them they wanted more money than agreed upon. I am done thinking companies can help me. Im ****** ?? the h*** off.
Business response:
Hello *****,This we appreciate the feedback you have provided us. Just to clarify the retainer payment is for us to perform a tax investigation and determine the extent of your liability and which Fresh Start programs you potentially qualify for. Please note that we have not had the opportunity to share these results with you yet and the payments you are referring to are in regards to our retainer fee. A representative will be reaching out to clarify things for you and answer all of your questions. We look forward to connect... read more
Tax Rise was very misleading from the start, despite the kind tones of the employees my mother and I encountered.They asked for nearly $3000 to resolve the tax liability of my mother, who has, dementia, and provided NO resolution. It was an added hardship to pay them this money, but we hoped it would be less than what was owed to ***. We were duped.Tax Rise in essence took my mother's retirement funds to set up a payment plan-- which she already had, but could not afford. I am so upset, and we are at square one- PLUS out of ... read more
Business response:
Hello *****,Thank you for your feedback. Since this review we see your were able to connect with one of our representatives. Your case is currently being reviewed to see if your mother qualifies for a potential redetermination. We will be in touch with you soon to review your case details and if needed any next steps. We appreciate your patience and look forward to speaking with you.
IF I could leave a ZERO star I would. $5,000.00 paid to them for two years of ME chasing down BS information for them to finally tell me "yes, we entered you into an agreement with the *** for $1000 per month" IN A FORM letter with TYPOS and the just basically said s**** you and advised I pay the *** every other month to stay out of collections (3 months is the penalty) I WOULD DISCOURAGE ANYONE FROM USING ANY SERVICE PROVIDED BY THIS HORRIBLE COMPANY.
If I could give negative stars, I would. One star is far too generous for the experience I had. From start to finish, this was one of the most unprofessional and disappointing encounters Ive ever had with a company. Communication was poor, deadlines were missed, and promises were made that were never followed through on. I was given reassurances that everything would be handled properly, but the reality was the complete oppositelack of accountability, lack of transparency, and a general disregard for the customer.What makes ... read more
Frequently asked questions about TaxRise
How is TaxRise rated?
TaxRise has a 4.6 star rating with 12,775 reviews.
When is TaxRise open?
TaxRise is closed now. It will open at 8:00 a.m.