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TaxRise
- Tax Services
- Irvine, CA
About this business
Location details
19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I paid ******* and ended up having to make payments on the full amount as well as the fees and interest charges. Tax rize didn't save me a ***** but charged me *******. Thanks for nothing.
They took 500 dollar deposit to start. Yesterday they told me they need another ****** to continue & talked me into it. I was informed that I have 72hrs to cancel. I called today and spoke to my representative to cancel. She said it would take 3-5 days for billing ***** to call me. That's more than 72hrs. I want my refund back ASAP.
Business response:
Hello ********,Thank you for your feedback. After reviewing your case, we acknowledge that you submitted your cancellation request within the 72-hour window outlined in your service agreement. Since then, you have spoken with our representative, who finalized your cancellation and processed your refund accordingly. If you have any further questions or need additional assistance, please don't hesitate to reach out to us directly. We're here to help in any way we can.
I had a phone consultation during which i was pressured to give them payment info, i told them i had contacted several other services and was unsure if id be going with them. I ended up giving them my card info with the assurance that if i did decide to use another service id be given a full refund as long as cancelled within 72 hours. The same day as my consultation with them i put in my cancellation request. It was acknowledged via email but its now a week later and i havent received a refund and no one will even respond t... read more
Business response:
Hello,We appreciate you bringing this matter to our attention and apologize for any inconvenience you've experienced. Upon reviewing your account, we acknowledge that you submitted a cancellation request on the same day as your consultation, which falls within the 72-hour cancellation window outlined in our policy. We also confirm that your request was acknowledged via email. Since this review has been posted the appropriate department has reached out and finalized your request. If you still have any questions please feel fr... read more
I was promised options not received and then I spoke with management which took about 45 minutes to an hour. This was a repeat of the work from the original agent. With the same results and broken promises charged $3900. I feel ripped off for hourly rate.
Where do I start? I opened my case with Tax rise in 2023 with the understanding that they would work out a plan with *** in my very complicated case. Tax Rise did NOTHING in my case. NOTHING changed for the entire two years they claimed to have been working on it. My case manager wasn't attentive in checking in with me or did she answer any of my questions when I made many attempts to get some answers. I was told things would change due to the fact that I was fighting cancer which put me in a financial hardship. I provided v... read more
Despite promises to resolve my rather small ($5000+) tax debt, all TaxRise did was obtain a "Case Closed" status in January of this year which was then voided on March 17 by IRS, which issued a Notice to "Seize assets..." in a March 17 letter. I essentially paid TaxRise's $1556 fee for nothing! My experience with their agents was unprofessional, with several missed phone appointments and cancellations, probably due to my small outstanding tax balance. Avoid working with TaxRise is my best advice. *.*******, ********
Business response:
Hello ******,Thank you for sharing your feedback. We reviewed your IRS transcripts and currently do not see anything indicating removal from the resolution we secured for you. It also appears there may be some confusion regarding the details of your resolution. We attempted to reach out today to address any questions you may have and to discuss the next steps but were unable to connect. Please feel free to reply to the message we sent or email me directly at ************************************** so we can set up a time to s... read more
SCAM!! One of the worst experiences I have ever had. As you can clearly see by other reviews here, they're largely a scam. They took my money, promised a settlement was easily attainable. Ignored me for months, demanded documentation that didn't exist or pertain to my situation, then congratulated me after placing me in a neverending tax trap. I have since hired a REAL tax professional who has spent a huge amount of time on my case to get it settled properly. Learning from my new tax counsel all of the things TaxRise could h... read more
Business response:
Thank you for your feedback. Were sorry to hear youre dissatisfied with your experience, but wed like to clarify that the Currently Not Collectible (CNC) status we obtained for you last May and was based on the financial eligibility we reviewed during your investigation. While it may seem simple, CNC is a valid *** hardship resolution that protects you from enforced collections and does not require monthly payments.As long as you remain compliant, your balance is set to expire at the end of the *** collection window (CSED). ... read more
This place is a joke they take your money they sit there and tell you this money is uncollectible and the *** will forget about your debt in 2034 well I'm still having to pay the *** they took my refund and then I'm having to pay a monthly fee to this financial company what a joke this is complete robbery!! They don't even deserve one star as far as I'm concerned
Business response:
Hello *******,I really appreciate you taking the time to speak with me. I'm happy I was able to break down the details and benefit of the resolution we were able to obtain on your behalf. I hope you have a better understanding for how it works. As we discussed we will connect next week to follow up on our conversation.
I attempted to use the services and had a change of mind. They still charged my account. When I disputed the charge, I was told they would "contact the billing department". My account was still charged. Now there is a hold on my account while I try to go through my bank to dispute the charge
Business response:
Hello *********,Thank you for bringing this to our attention. Our records indicate that when you decided to proceed with our services on 4/9/25, your payment had already begun processing by the time you reached back out to canceljust about an hour later. That said, we understand the situation and are happy to share that we were able to successfully process your refund. If you have any further questions or need additional confirmation, please dont hesitate to reach out. Were here to help.
Frequently asked questions about TaxRise
How is TaxRise rated?
TaxRise has a 4.6 star rating with 12,769 reviews.
When is TaxRise open?
TaxRise is closed now. It will open at 8:00 a.m.