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TaxRise
- Tax Services
- Irvine, CA
About this business
Location details
19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We received a letter stating that we owed in back taxes of 12 thousand. My husband and I knew there was some sort of mistake. We called tax rise to see if they can help us and we were reassured they could get rid of the debt or significantly reduce the amount owed. And it was approximately $350 fee. We sent them our information and when they finally get back to us we were really surprised with their findings they said they were unable to help us. We will owe 12 thousand. If we go through them for a payment plan, they now are... read more
Business response:
Hello ********, and thank you for your review. Were sorry to hear that you chose not to move forward with our services. To clarify, on 11/26/24, you agreed to proceed after we presented the results of your tax investigation and outlined the resolution we would be working toward. Our findings are based on transcripts pulled directly from the *** database, ensuring accuracy according to the information they have on file. However, we were unable to complete the resolution process, as we received your cancellation request the fo... read more
High pressure sales pitch. They send you over retainer documents and if you don't sign immediately the *** will tell you they are deleting your case and hangs up on you. You're not given a chance to review the documents for 24 hours or even a few hours- it's one of those ''now or never" scenarios. This happened to me today and also 6 months ago. Very unprofessional and not a company I would trust to handle my tax issues.
Business response:
Hello ******. I apologize if you had a poor experience when speaking with one of our representatives. We never want our clients to feel pressured into using our services. We hope you reconsider your decision and decide to move forward with TaxRise to help your with your tax related needs. We appreciate the feedback as it helps us improve our customer experience.
We were told, based on our income and expenses that we wouldn't have to pay the ***, that we would just need to wait 10 years for our debt to fall off, or become uncollectablle. First we'd just need to pay Taxrise over $2500 in cash or sign with Home *************** to pay $3,300 for Taxrise to move forward. We signed, made our first payment to them, then Taxrise comes back with a tax specialist who says we have too much disposable income. They can only re-negotiate our payments. I could have used that $3700 to pay the **** ... read more
Business response:
Hello *****. We appreciate your feedback on your experience with us thus far. We take all client feedback very seriously as it helps us ensure you have the best experience possible when working with us. I apologize if your resolution was not one you were hoping for. It looks like you recently spoke with your case manager on 12/27/24 and are keeping your case open while we set up your Federal Resolution. We did attempt to place you in a different resolution as mentioned in your review but did not want to put your assets at ri... read more
Zero stars if I could leave a flat 0!!! Very professional but when it comes to the charges they charge vs the tax savings is pretty much equal!!!! There is absolutely no tax forgiveness vs what they quoted me. I admit fell hook line and sinker from what they said they could save me. Trust me I am $5800 deep with them with $5800 tax savings. Just call the *** directly!!!!!!!!!
Business response:
Hello ***. I apologize for the frustration you are experiencing. We have opened a ticket with our ***************************** Please allow them 72 business hours to review your case in full before reaching out to discuss all of your questions and concerns. Your feedback is appreciated and we look our team looks forward to speaking with you!
Ok back in 2019 or so I found out that I owe the *** for filing a tax return for having health insurance but the problem is is having a 401 in the bank but no access to it because it but my problem is the pandemic the *** and tax rise were sitting on it for nearly two years and the penalty and interest amount to over six thousand dollars when tax rise gave me a resolution 6 years at 265 .00 which is about ****** total now I thought I was paying for the resolution plus the interest and penalty included but the *** said no it'... read more
Business response:
Hello ****. It looks like your case was taking some time to complete as we were attempting to get you approved for a particular resolution. This resolutions notoriously take a long time to complete due to the *** requirements of substantiating financials, gathering the necessary documentation as well as IRS processing times. I understand you are not satisfied with the outcome of your case so I have opened a ticket with our ***************** team. Once they review your case they will reach out to see address your concerns and... read more
I am very dissatisfied and disappointed with this company, TAX RISE! They make things sound great and promise to assist you with your struggles on taxes or any levy. In fact, they even send you a fake video prior to enrolling, believing that they will help you. It was my fault for believing that any representative of tax rise had my best interest. I would say that they were very good about taking my 10k with a $500 deposit and nothing was done to resolve my taxes. *Tax rise is a fraud! *Do not use them for anything!
Business response:
Hello *******. I apologize if you are not entirely satisfied with your resolution. I have located your case and it looks like we completed your case and enrolled you into your resolution on 6/20/24. We also attempted a redetermination to see if you qualified for another resolution but due to your current financial situation you were enrolled in the best resolution possible. If things change please let us know and we can look into how we can assist you further. It looks like you also inquired about a potential tax amendment o... read more
I have had the misfortune of working with, or rather being mislead and completely unrepresented by multiple representatives of Tax Rise.I will admit that it was completely my fault for not doing my research. I was overly impressed with what seemed like a viable solution to my tax challenges after divorce. It was my fault for believing that any representative of Tax Rise legitimately had my best interest.I spoke to representatives of Tax Rise and they were able to persuade me to believe that they could and would actually assi... read more
Business response:
Hello ******. I appreciate you taking the time to provide your feedback on your experience at Taxrise. I understand you are not happy with the outcome of your case and for that we apologize as we always strive to place our clients in the best resolution possible given their financial situation in the hopes that it puts your tax concerns at ease. I have opened a ticket with our ***************** team. Please allow them sometime to review your case in full. A representative will be in touch with you in the next 72 business hou... read more
This company lied to us about our expectations and allowed us to get a levy applied to our income after already completing the agreement with the *** and processing or state agreement. ******** company as they ******* you to make things sound good and taken care of, but after they collect your payment for service, they hardly stay in communication and you'll get updates from the *** before them.
Business response:
Hello ******. I apologize for you dissatisfaction with our services. We strive for all of our clients to placed in a the best resolution possible and have consistent communication when necessary. I want to let you know a member of our ***************** team will be reviewing your case in full and will be reaching out to you in the next *************************************************************************************************************************** the meantime if you require assistance or have any question you can ... read more
Cost me over $10,000 and hardly anything been done to resolve my taxes
Business response:
Hello ******. We appreciate your review. However, after locating your case and reviewing your signed service agreement it looks like you only contracted us for tax prep services as well as our ******** protection plan because during the time you contacted us for services you did not have a high enough liability to qualify for a Federal Resolution. Also we did not charge you $10,000 for our tax prep and ******** services so I'm unsure where that figure was generated from. I apologize for any confusion on the services you cont... read more
Frequently asked questions about TaxRise
How is TaxRise rated?
TaxRise has a 4.6 star rating with 12,769 reviews.
When is TaxRise open?
TaxRise is closed now. It will open at 8:00 a.m.