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TaxRise
- Tax Services
- Irvine, CA
About this business
Location details
19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company has done nothing but give us 3 tax documents completely wrong. When U asked for a refund I was told NO. I still have not recrived out taxes after a year and $3700. DO NOT DO IT.
Business response:
Hello *******. I'm apologized if there were any mistakes in the services we rendered for you. We currently have a ***************** ticket opened on your case and our QA supervisor has tried to reach you on 8/9/24 and today 8/12/24 to address your concerns. He left his contact information in your voice mail box so please give as call as soon as possible so that we can resolve this matter. Thank you!
Not worth the money that they charge. I was told at the beginning that as soon as I start working with them, they would immediately let the *** and ************************ know so they would stop sending notices. Well that didnt happen. I was also told to send any notices I get from the *** or the ************************ and they would take care of it. Well I got one and sent it to them and my bank still received a levy letter and my employer still got a garnishment letter. Im being charged almost $400 a month for their se... read more
Business response:
Hello ******. I apologize for any issues you have been facing in regards to receiving IRS notices. I see you had the chance to speak with one of our case management supervisors who was able to provide you with some clarity on your case as well as address your questions and concerns. If you have any further concerns or questions please do not hesitate to reach out to use. You can also reach me directly at ***************************************
i called and hired tax rise to take care of my tax situation did ok-ish but now they *** not answer my emails or return calls trying to find out where they are at in finishing the state taxes.
Business response:
Hello *****. I'm sorry if you have faced any issues when trying to reach us for an update on your tax preparation. I see that your case manager was able to contact you via email on 8/1/24. Per your conversation your case manager will be reaching out to you this week with an update on the status of your taxes. Thank you for your continued patience throughout this process.
I see all these success stories all over their website. But for me it is the complete opposite. Been over a year still no resolution, and its nearly impossible to contact someone. I have had at least 4 different "case managers" during this time.
Business response:
Hello *****. I am very sorry about any communication issues you are experiencing at Taxrise. I see that you had to the opportunity to speak to our client care department today 7/30/24 and they were able to confirm that we received the documents your case manager requested. I also see they were able to schedule an appointment with your case manager on 7/31/24. On this call you case manager will be able to review your case with you, address and questions or concerns and provide you with the next steps that will be taken in ord... read more
SCAM SCAM SCAM! LOOK FOR THE BAD REVIEWS! I fell half way with this SCAM! Lost 500 dollars! I wish my husband stopped me! I was only doing what I thought was best for tax relief only to be SCAMMED! The phone call after "the lawyers did their thing" he said I have to make payments. The first phone call they said that I wouldn't have to pay anything except the 500! 500 to his wallet I'm sure! I hope the scammers get screwed! I want my 500 back! Took a chunk out of my finances for NOTHING!
Business response:
Hello *********. I apologize for any confusion regarding our retainer fee and cost of services. It looks like we have tried to reach out to you after your resolution call but were unable to reach you. I have opened a ticket with a representative from our billing department who will be reaching out to you within the next 72 business hours to help resolve this matter.
Paid 5k for a service where I could have called the *** myself. Sale person miss advised that I could have a fresh start. But my small business assets are intertwined with my personal accounts.
Business response:
Hello Layli. I am sorry you aren't happy with the outcome of your case. I have opened a ticket with our quality assurance department. After they have had the chance to do an initial review of your case they will be reaching out to you in the next 72 business hours. Once you are in contact they will address any questions or concerns you have regarding our services at the outcome of your resolution. We look forward to speaking with you!
TaxRise is a total Scam...they take your money...and then get you NO resolution on your taxes..so you owe them and the *** and then penalties!!! Delayed stress and then intense stress when it is all added back to you plus some!!!!
Business response:
Hello *****. It looks like we were able to get you into one of the *** fresh start programs. I apologize if you are not happy with the outcome of the resolution but it is always based on your current financial standing and what the *** will allow. We have opened a ticket with our quality assurance department and they will be reaching out to you within the next ***************************************************************** concerns you may have.
I am trying to figure out how I entered the *** website to question taxes owed on my income tax return and then suddenly started receiving emails from this company.I never contacted these people, have no idea who they are and still trying to figure out how they got into the *** data base. I will be contacting the *** directly about this and possibly a lawyer.
Business response:
Hello ****. I do apologize about that. We have advertisements across various social media platforms and it's likely that either you or ******* clicked on one of our questionnaires looking for help with your IRS liability and that's how we got your contact information. I tried to give ******* a call today to make sure this was the correct case and client to resolve this matter but was unable to reach him. Please give me a call back or email me at ************************************** so that I can make sure you are no longer... read more
This company is a rip off, they did nothing for me.Additionally, they never make their appointments you arrange with them. They tell you one thing to get you to spend your money on their service and once they have your money all communication stops. They made promises they dont keep, but its a bait and switch kind of operation. I could have used the funds I paid them to pay down my balance. Its been almost a year, until I finally hear what their resolution was, which was absolutely nothing, I filed a complaint with BBB tax R... read more
Business response:
Hello *******. I am sorry you aren't satisfied with the outcome of your resolution and any communication issues you have experienced. I have located your case and see you had the opportunity to speak with our quality assurance department and our representative was able to review your case with you and explain how we reached the resolution we did for you. Our quality assurance supervisor will be in contact with you in the next 72 business hours.
Frequently asked questions about TaxRise
How is TaxRise rated?
TaxRise has a 4.6 star rating with 12,769 reviews.
When is TaxRise open?
TaxRise is closed now. It will open at 8:00 a.m.