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TaxRise
- Tax Services
- Irvine, CA
About this business
Location details
19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have had the misfortune of working with, or rather being mislead and completely unrepresented by multiple representatives of Tax Rise.I will admit that it was completely my fault for not doing my research. I was overly impressed with what seemed like a viable solution to my tax challenges after divorce. It was my fault for believing that any representative of Tax Rise legitimately had my best interest.I spoke to representatives of Tax Rise and they were able to persuade me to believe that they could and would actually assi... read more
Business response:
Hello ******. I appreciate you taking the time to provide your feedback on your experience at Taxrise. I understand you are not happy with the outcome of your case and for that we apologize as we always strive to place our clients in the best resolution possible given their financial situation in the hopes that it puts your tax concerns at ease. I have opened a ticket with our ***************** team. Please allow them sometime to review your case in full. A representative will be in touch with you in the next 72 business hou... read more
This company lied to us about our expectations and allowed us to get a levy applied to our income after already completing the agreement with the *** and processing or state agreement. ******** company as they ******* you to make things sound good and taken care of, but after they collect your payment for service, they hardly stay in communication and you'll get updates from the *** before them.
Business response:
Hello ******. I apologize for you dissatisfaction with our services. We strive for all of our clients to placed in a the best resolution possible and have consistent communication when necessary. I want to let you know a member of our ***************** team will be reviewing your case in full and will be reaching out to you in the next *************************************************************************************************************************** the meantime if you require assistance or have any question you can ... read more
Cost me over $10,000 and hardly anything been done to resolve my taxes
Business response:
Hello ******. We appreciate your review. However, after locating your case and reviewing your signed service agreement it looks like you only contracted us for tax prep services as well as our ******** protection plan because during the time you contacted us for services you did not have a high enough liability to qualify for a Federal Resolution. Also we did not charge you $10,000 for our tax prep and ******** services so I'm unsure where that figure was generated from. I apologize for any confusion on the services you cont... read more
Terrible service! I spent $2000 for them to make payment arrrangements with the *** which I could've done myself. Asked me soooo many questions about my expenses and the final decision was that I need to change my withholdings. With all the information they had, i was expecting a lot of other options or information. Waste of money!
Business response:
Hello Isella. Thank you for informing us of your dissatisfaction with the outcome of your case. I have opened a ticket with our ***************** team and they will be reaching out to you once they have had the opportunity to review your case in full.
Not having my tax issue resolved. Paid over $1000 last yr. Not happy about this
Business response:
Hello ******. I have located your case but it looks like we finalized your resolution in October of 2023. I'm not sure what happened but it looks like you were placed in the best resolution possible. In order to look into this matter further I have opened a ticket with our ***************** team. They will reach out to you in the next ******************************************************************** regards to your resolution.
As soon as we had contact I spoke on pricing for their services and I was told services were $500 to $2500 which I thought was very reasonable. We went over my case and I was told my case would be $500 I paid the $500 and was then told the $500 was only a retainer and I need to take out a loan to pay an additional $5800...when I questioned it she act like she didn't remember our conversation so I asked to speak to the supervisor...he told me if it sounds to go to be true then you know something is not right...I was appalled ... read more
Business response:
Hello CoCo. I apologize if you experience some miscommunication in regards to our service fees. Thank you for bringing this to our attention. I will be contacting you in the next 72 business hours to address this matter with you. I look forward to speaking with you!
I cannot recommend Taxrise. We approached them to help us with an overdue tax bill. The representative sold us their services with promises of removing or at least reducing our tax liability. Ultimately, all they were able to do was get the *** to remove a $419 dollar penalty. We still have to pay back all of our back taxes with interest. We paid Taxrise $3400 and they reduced our tax bill by $419. As a retiree I am on a fixed budget. I feel foolish that I allowed them to take advantage of us. The $3400 should have been spen... read more
Business response:
Hello ******. As I noted in your other reviews we have opened a ticket with our ***************** team so that they can assist you in resolving this matter accordingly. It looks like you have spoke with one of our representatives at your scheduled time and are actively working towards a satisfactory solution.
I was very disappointed and disheartened with the service that I received from Tax Rise. I paid this company over $2,600 to help me with my tax debt. Six months later I was told that the only thing that they can do for me is to try to stop the interest from accruing on my tax debt. I could have done that myself. It was a TOTAL waste of TIME and MONEY. I felt ripped off.
Business response:
Hello ******! I appreciate you sharing your thoughts on the experience you've had so far. The good news is we are still actively working on your case! It looks like you had the opportunity to speak with a member of our leadership team who was able to break down the necessary documents needed in order to progress your case. My email address is attached to this reply so please don't hesitate to reach out if you ever have any questions or concerns regarding your case. We look forward to continuing to work with you ******!
I have been with this company since 7/2020 I have pay this company on monthly bases and this 10/2024 and I don't have no resolution as well I'm been levy by the *** as well paying them for last 4 pay period. I had resubmit power attorney and now after calling numerous time I was notify I had to submit my taxes so they can work again with the *** until the taxes are not completed the *** will continue levy my pay. I have gone through 3 case managers. If you miss a payment they send text, email and call. If I need assistance I... read more
Business response:
Hello Margarita. I apologize if you are unhappy with the length of time it is taking to get your case completed. Case completion length can vary depending on a number of factors. Whenever we enroll our clients into a resolution the IRS requires that they are in compliance meaning all tax years have been filed. I have located your case and it looks like we are just waiting for your signature for a specific tax year. Once that is completed we can move forward with enrolling you in to a resolution. If you have any questions or ... read more
Frequently asked questions about TaxRise
How is TaxRise rated?
TaxRise has a 4.6 star rating with 13,068 reviews.
When is TaxRise open?
TaxRise is closed now. It will open on Monday at 8:00 a.m.