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TaxRise
- Tax Services
- Irvine, CA
About this business
Location details
19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
ID ****** Start 8/29/2022 Spoke with **************** Gave all information verbally. Sent email to upload documents required. Trouble with upload link. Emailed her 2-3 times with no response. Couldn't pay full amount charge so split into 3 payments. Friday, 2nd payment withdrawn. Cannot get response to emails. Looked up company on BBB and greatly concerned I am being scammed. I am requesting a refund so I can go to another business to work through my situation with the ***
Business response:
Thank you for your review, *****. We're sorry to hear that you've been experiencing some difficulty communicating with our team. We would absolutely like to help resolve any issues you're having as quickly as possible. I have forwarded your case to our client assurance team and they'll be reaching out to you shortly.
My sister came down with some uncontrollable major medical issues been letting these guess know that they told her to still turn in her 2021 taxes which covered her 2017 owed taxes. It was a complete waste of money to them if they have you file and they just take it anyways im so upset for my sister because it's piling up so bad for her we don't know what we ar gonna do she may not even come back home and all you guys are worried about money and money you already recieved from her for what help???.
Business response:
Thank you for your review, *******. I am very sorry to hear about the situation with your sister! We understand that things in life happen unexpectedly and we would never want to put you in a worse situation. I have forwarded your case to our quality assurance team who will be reaching out to you shortly in order to see how we can move forward.
If you're considering using Tax Rise to help you with any resolution with the **** I would advise you not to. I just finished working with them, and here's the deal. They do give great customer service to hook you. They will go above and beyond to reassure you that you are an excellent candidate for the fresh start initiative and list why. They are friendly and upbeat and promise only to have your best interest in mind. They are trained well to hook you, but what they deliver after and how much they charge you is a different... read more
Business response:
Thank you for your review, ******. We work hard to provide an excellent customer experience, from the initial consultation through the resolution of the client's tax debt. We're sorry to hear that you didn't feel like we delivered on our promise in this case. We would love the opportunity to speak with you more about your experience and see if there is anything we can do to improve going forward. I have forwarded your case to our client assurance team and they will be reaching out to you shortly!
Do NOT do business with TaxRise. They took advantage of us, promised things they never made an effort to deliver, and quit communicating with us when we questioned the progress they were not making. We hired them TWO YEARS ago and they still haven't provided services they promised. They did not have our best interest in mind but tried very hard to get us to pre-pay them for their "services," which we eventually did. What a mistake. They tried to negotiate with IRS and we didn't owe any taxes with them. They didn't want to ne... read more
Business response:
Thank you for your review of TaxRise. We're sorry to hear that you had a negative experience working with us and that we didn't meet your expectations. We always try to put our clients' best interests first and work hard to deliver on our promises. I have forwarded your case to our client assurance team and they will be reaching out to you shortly.
I have enlisted TaxRise to help me with my taxes to No Avail. I am paying $5700.00 (at ****** a month) and getting no value for my payments. I constantly have issues contacting them, and My case Manager has always been changed without notification. They provided me with Transcripts that were in error and put it on ME to correct.The lack of follow-up and updates is horrible. It has now put me in a predicament where if they had acted or even followed up with updates could have potentially ceased further action from occurring.T... read more
Business response:
Thank you for providing your feedback. We are sorry to hear that you have not been satisfied with our services. Our goal is to provide the best possible experience for each of our customers and we apologize if we have fallen short in this case. I have forwarded your case to our client assurance team and they will follow up with you shortly.
They basically stoke our money and not helped us one bit we are still getting letters from the irs. They won't let us out of our contract. Stay away we are about to start legal proceedings against them for breach and fraud ************
Business response:
Thank you for taking the time to leave a review. We're sorry to hear that you have not had a positive experience with our company. Our goal is always to provide the best possible service and support, and it sounds like we have fallen short of that goal in your case. We would love to speak with you directly to try and resolve the issues you are experiencing. I have already forwarded a ticket to our client assurance department and they'll be reaching out to you shortly.
I acquired them back in March of 2021 and have had nothing but lack of communication when it comes to my case. My original case manager disappeared without notifying me. My second case manager lacked communication to the point I had to escalate to his boss and now his boss took 3 weeks to return a callback to me about my case. The lack of follow up and update is horrible. It has now put me in a predicament where if they had taken action or even following up with updates could have potentially ceased further action from occur... read more
Business response:
Thank you for your review, *******. We're sorry to hear that you have had a negative experience with our company and that our lack of communication has caused you further issues. We take cases like yours very seriously and are disappointed that it took so long for us to get back to you. I have forwarded your case to our client assurance team and they will reach out to you shortly.
I first contacted Tax Rise to see if they could do something different than my CPA. They promised my initial $500 would be refundable IF their investigation proved they could not perform additional services/offer a different tax return than what my CPA could provide, to which I agreed. However, when they gave me the results of my investigation, I then said they didn't sound very different than my existing services. After a very lengthy argument with more than one associate that I would get back with them after speaking with ... read more
Business response:
Thank you for your review. I'm sorry to hear that you had a negative experience with our company. Our goal is always to provide the best possible service for our clients. I have forwarded your case to our client assurance team so they can look further into this. They will be reaching out to you shortly.
This company is really misleading people. They mislead you about the very small chance of getting into the *** tax saving programs. If you do not qualify all they do is set up a installment program with the *** which you can do yourself. I'm paying this company $4000 for a installment plan that I could of done myself for free. Watch out for TaxRise. Fraudulent practices. Buyer beware.
Business response:
Thank you for your review and we're sorry to hear that you feel mislead. Our goal is always to provide the best possible service and advice to our clients. I have forwarded your case to our client success team and they will be reaching out to you shortly.
Frequently asked questions about TaxRise
How is TaxRise rated?
TaxRise has a 4.6 star rating with 12,773 reviews.
When is TaxRise open?
TaxRise is open now. It will close at 5:00 p.m.