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TaxRise
- Tax Services
- Irvine, CA
About this business
Location details
19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
TaxRise is a total Scam...they take your money...and then get you NO resolution on your taxes..so you owe them and the *** and then penalties!!! Delayed stress and then intense stress when it is all added back to you plus some!!!!
Business response:
Hello *****. It looks like we were able to get you into one of the *** fresh start programs. I apologize if you are not happy with the outcome of the resolution but it is always based on your current financial standing and what the *** will allow. We have opened a ticket with our quality assurance department and they will be reaching out to you within the next ***************************************************************** concerns you may have.
I am trying to figure out how I entered the *** website to question taxes owed on my income tax return and then suddenly started receiving emails from this company.I never contacted these people, have no idea who they are and still trying to figure out how they got into the *** data base. I will be contacting the *** directly about this and possibly a lawyer.
Business response:
Hello ****. I do apologize about that. We have advertisements across various social media platforms and it's likely that either you or ******* clicked on one of our questionnaires looking for help with your IRS liability and that's how we got your contact information. I tried to give ******* a call today to make sure this was the correct case and client to resolve this matter but was unable to reach him. Please give me a call back or email me at ************************************** so that I can make sure you are no longer... read more
This company is a rip off, they did nothing for me.Additionally, they never make their appointments you arrange with them. They tell you one thing to get you to spend your money on their service and once they have your money all communication stops. They made promises they dont keep, but its a bait and switch kind of operation. I could have used the funds I paid them to pay down my balance. Its been almost a year, until I finally hear what their resolution was, which was absolutely nothing, I filed a complaint with BBB tax R... read more
Business response:
Hello *******. I am sorry you aren't satisfied with the outcome of your resolution and any communication issues you have experienced. I have located your case and see you had the opportunity to speak with our quality assurance department and our representative was able to review your case with you and explain how we reached the resolution we did for you. Our quality assurance supervisor will be in contact with you in the next 72 business hours.
I contacted your service to stop wage garnishment and tax Lien and to advocate on my behalf for a reasonable settlement. To this day after paying a substantial fee I was still garnished and funds were removed from my bank account. I had to call and advocate for myself. I was lied to and my case was not a priority. To this date I am still being contacted by the *********************
Business response:
Hello ****. I apologize for the frustration you are experiencing. It looks like you have already had the chance to speak to a member of our client care team on 7/26/24 who was able to give you an update on the status of your case regarding this particular issue. Your case is currently being reviewed by management to identify the proper action that need to be taken in order to progress your case. As soon as we have an update for you we will be sure to reach out and keep you updated. I appreciate your patience.
I believe I talked with your agent about my tax problem. She went thru the program. I paid you 350 to do a background check. I then talked with your agent about the next steps. After talking to ****** I believe. We setup a program. After 2 hours of consideration I called her and canceled the program. 30 days or so later you called me to setup the program thru your agent. I told him that I canceled the program. He said ok and hung up the phone. Then your company went ahead and charged my account anyway. I disputed this paymen... read more
Business response:
Hello *****. I sincerely apologize for the misunderstanding regarding your cancellation request. I'm glad we had the opportunity to speak today and resolve this issue!
Horrible customer service. No help at all. I been trying to figure something on my own for months and the only thing this company tells me is sends me emails that are automatic that I need to upload documents and when I call to ask for help they act like I know everything and it should be easy
Business response:
Hello **************. I apologize for the automatic email responses you are getting and for any communication issues you are facing. It looks like your case manager tried to reach you on 6/24 and 7/19. I also see that a representative from our client care department was able to speak with you on 7/22 and informed you of the document that we need from you as well as informed your case manager that we will be waiting for that document so that we can progress your case.
i feel i was tricked into it, once in i had to continue or lose money, i never get emails back.
Business response:
Hello *******. I do apologize for any communication issues you have experience when trying to get in contact with us. It looks like we have finished your case and were able to get you on a resolution. I tried to reach you today to go over your questions and concerns but was unable to reach you. I also sent you an email so we can schedule a time to talk and go over your case. I look forward to speaking with you *******!
I am going to be totally honest. I have had second thoughts about my choice with Tax Rise. I am questioning their business practices. I submitted my tax information on 6/21/24 and was told it should take 1 to 2 weeks. I didnt hear anything until today 7/16/24-almost a month later. I was told my taxes were being audited to insure accuracy. I would have appreciated follow up on this process and without my having to chase down the Agents who had no problem making calls to me to offer these costly services. I was also told this ... read more
Business response:
Hello **************. I apologize for any communications troubles you have ran into with our company. We typically give that time frame to our clients because it takes time to prepare your taxes and gather your financials documentation in order to build out your financial profile so that we can accurately reflect your financial situation to the *** and determine your resolution eligibility. Dealing with the *** also takes a large amount of time as sometimes we are required to send them information whether it be your taxes or... read more
Absolutely horrible! Huge turnover, nothing they say is ever followed up on. I have been signed up for 6 months and have already made multiple payments and nothing has happened on there end. I have had 4 different case managers none of which knows whats going on. Definitely not what I was told, lied at the point of original sale and then I couldnt get in contact with my rep after two weeks. Just bad business overall. Find a better company. Dont use them!!!
Business response:
Hello ****. I am very sorry that you haven't had a satisfactory experience with our services thus far. I was able to locate your case and see that you were able to speak with your case manager on 7/15/24 and he was able to inform your that your tax returns were near completion and the next steps to that will be taken to get you on a resolution. We also still need you to send over the *** notice you mentioned so we can get it reviewed by the correct department.
Frequently asked questions about TaxRise
How is TaxRise rated?
TaxRise has a 4.6 star rating with 13,068 reviews.
When is TaxRise open?
TaxRise is closed now. It will open on Monday at 8:00 a.m.