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TaxRise
- Tax Services
- Irvine, CA
About this business
Location details
19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When i first started out with tax rise they got me going saying they can help reduce or pay lowers amount. Get a call today that i am paying 162 a month I said to myself not bad. Now I find out its over 108 months which now my 11k is 17k where did they help me after already ripping me off with 1700.
Business response:
Hello ****. I have located your case and escalated it to our management team. Your case is currently under review and a manager will be getting in touch with you on Monday 8/26/24 to assist you and address your concerns.
This is a scam been told that they are working on my case and now I have been with three different case managers. It's like you want answers and they never have anything. want an update and only way to get it qas stop paying for the service. I am living pay check to pay check and now I was told that the only thing thay can do for me is to set a payment t plan with the irs for the full amount that i owe. ITs a scam. So I want a refund for the whole amount that I have wasted to get the service I qas suppose to get that u did n... read more
Business response:
Hello *******. Thank you for taking the time to share the experience you had with TaxRise. I'm sorry to hear you aren't happy with the outcome of your case. I see you had the chance to speak with one of lead case managers and we are moving forward with looking into what can be done about your resolution. As mentioned in your conversation make sure to get the requested documents in to us as soon as possible so we can expedite your case and see what can be done to assist you further. If you have any questions or concerns feel ... read more
I'm not sure about it. I've read other reviews and I'm concerned. While I wait.
Business response:
Hello sorry to hear you are hesitant with continuing with our services after reading reviews of our company. Can you please provide me with your full name and informationused on your case? I am currently unable to locate your case with this email address. I would love to look into your case and schedule a time to talk so we can discussyour concerns and I can answer any questions you may have. You can respond to this comment or you can reach me directly at *************************************** Thank you andI look forward to... read more
This company has done nothing but give us 3 tax documents completely wrong. When U asked for a refund I was told NO. I still have not recrived out taxes after a year and $3700. DO NOT DO IT.
Business response:
Hello *******. I'm apologized if there were any mistakes in the services we rendered for you. We currently have a ***************** ticket opened on your case and our QA supervisor has tried to reach you on 8/9/24 and today 8/12/24 to address your concerns. He left his contact information in your voice mail box so please give as call as soon as possible so that we can resolve this matter. Thank you!
Not worth the money that they charge. I was told at the beginning that as soon as I start working with them, they would immediately let the *** and ************************ know so they would stop sending notices. Well that didnt happen. I was also told to send any notices I get from the *** or the ************************ and they would take care of it. Well I got one and sent it to them and my bank still received a levy letter and my employer still got a garnishment letter. Im being charged almost $400 a month for their se... read more
Business response:
Hello ******. I apologize for any issues you have been facing in regards to receiving IRS notices. I see you had the chance to speak with one of our case management supervisors who was able to provide you with some clarity on your case as well as address your questions and concerns. If you have any further concerns or questions please do not hesitate to reach out to use. You can also reach me directly at ***************************************
i called and hired tax rise to take care of my tax situation did ok-ish but now they *** not answer my emails or return calls trying to find out where they are at in finishing the state taxes.
Business response:
Hello *****. I'm sorry if you have faced any issues when trying to reach us for an update on your tax preparation. I see that your case manager was able to contact you via email on 8/1/24. Per your conversation your case manager will be reaching out to you this week with an update on the status of your taxes. Thank you for your continued patience throughout this process.
I see all these success stories all over their website. But for me it is the complete opposite. Been over a year still no resolution, and its nearly impossible to contact someone. I have had at least 4 different "case managers" during this time.
Business response:
Hello *****. I am very sorry about any communication issues you are experiencing at Taxrise. I see that you had to the opportunity to speak to our client care department today 7/30/24 and they were able to confirm that we received the documents your case manager requested. I also see they were able to schedule an appointment with your case manager on 7/31/24. On this call you case manager will be able to review your case with you, address and questions or concerns and provide you with the next steps that will be taken in ord... read more
SCAM SCAM SCAM! LOOK FOR THE BAD REVIEWS! I fell half way with this SCAM! Lost 500 dollars! I wish my husband stopped me! I was only doing what I thought was best for tax relief only to be SCAMMED! The phone call after "the lawyers did their thing" he said I have to make payments. The first phone call they said that I wouldn't have to pay anything except the 500! 500 to his wallet I'm sure! I hope the scammers get screwed! I want my 500 back! Took a chunk out of my finances for NOTHING!
Business response:
Hello *********. I apologize for any confusion regarding our retainer fee and cost of services. It looks like we have tried to reach out to you after your resolution call but were unable to reach you. I have opened a ticket with a representative from our billing department who will be reaching out to you within the next 72 business hours to help resolve this matter.
Paid 5k for a service where I could have called the *** myself. Sale person miss advised that I could have a fresh start. But my small business assets are intertwined with my personal accounts.
Business response:
Hello Layli. I am sorry you aren't happy with the outcome of your case. I have opened a ticket with our quality assurance department. After they have had the chance to do an initial review of your case they will be reaching out to you in the next 72 business hours. Once you are in contact they will address any questions or concerns you have regarding our services at the outcome of your resolution. We look forward to speaking with you!
Frequently asked questions about TaxRise
How is TaxRise rated?
TaxRise has a 4.6 star rating with 13,068 reviews.
When is TaxRise open?
TaxRise is closed now. It will open on Monday at 8:00 a.m.