TaxRise

4.6

Tax Services
Irvine, CA

About this business

Finance Tax Services

Location details

19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 5:00 p.m.
Tue	8:00 a.m. to 5:00 p.m.
Wed	8:00 a.m. to 5:00 p.m.
Thu	8:00 a.m. to 5:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.612,928 reviews

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Albert N

2 years ago

********************* misled me to believe that $500 was going to go towards a "Financial Plan" AND get a resolution.Which was not the case. In the contract it says they're going to charge you to 1. Pull your transcripts, 2. Gather your financial information, and then 3. TELL you your options.NOT "get a resolution". Do you see how this language is very careful and hidden?Because I didn't....... until I re read the contract. I messaged him, never got back to me.So I called AMEX to cancel the next payment and they did. Then th... read more

Business response:

Thank you for your review. We apologize for the disappointment and confusion this has created, as that's not the experience we want people to have. I will make sure someone from our quality assurance team will reach out to you as soon as possible.

John O.

2 years ago

Very courteous and professional. Answered all my questions and assisted me with all my needs.

Business response:

Thank you for your review, ****. We highly appreciate it.

Elyk A

2 years ago

They did not stop fees & did not stop interest. All they did was stop the *** from harassing ** endlessly. On top that, the $4k we had to pay them could've gone to the *** instead!? I don't know other services out there, but I do know these guys (who also go by ***************). DON'T DO IT! GO SOMEWHERE ELSE!!!

Business response:

Thank you for your review, ****. I'm sorry to hear that you were not satisfied with our services. I kindly ask you to click the link below to schedule an appointment with our quality assurance department who will be addressing your concerns. ***************************************************************************

Jonathan H

2 years ago

Well, been having this company work on this for me for almost 15 months now. WOW!! Not good. They asked me for the SAME info that I had already given them like 3, maybe even 4 separate additional times throughout the last 12 months, and they were so slow in moving that by the time they got to "filing" it, or whatever it is that they do, the info I gave them last WOULD THEN BE OUTDATED SO THEY WOULD ASK ME FOR ANOTHER 3 MONTHS of "STATEMENTS". Super frustrating... As a result, my most recent correspondence with the *** now is... read more

Business response:

We apologize for the communication complications that you experienced and understand your frustration with the process duration. I have forwarded your concerns to our quality assurance department who will be reaching out to you within the next 72 hours. Please know that we're taking your concern serious and will be on top of it.

Lorraine C

2 years ago

They didn't inform us they we don't need to pay IRS

Daniel N

2 years ago

Wish I never knew this companies name. Felt pressure from this company to go into this. Not fully understanding what I was getting myself into. Now I'm paying money to a third party and drowning even more in financial ruin cause of this. I wasn't comfortable going into this and now I wish I never found this company. My name is ***************

Business response:

Thank you for your review, ******. I'm sorry to hear that you felt pressured in signing up for our services. This is the last thing we want you to feel. When our clients sign up with us we want them to feel relieved because we'll take care of the situation from this point on. I have forwarded your case to our quality assurance department and they'll be reaching out to you shortly.

Timshell R

2 years ago

I enlisted tax Rise to help me resolve some back taxes, I thought I owed around *****. After I paid them a deposit and agreed to pay **** on a monthly installment . I discovered I only owed *****. The 1st few months they communicated with me and asked for many documents. I made it very clear that I was enlisting them to either make the back taxes go away or reduce them, I didnt need help with an agreement with the **** This was during COVID and filled with financial uncertainty . I was told they were working on my case and i... read more

Business response:

Thank you for your review. We take feedback seriously and strive to provide the best service and results for our clients each and every time.Our goal is always to establish rapport with our clients so that they're kept up-to- date on their case so any questions or concerns can be addressed promptly. Please know that we have taken your concerns into account when evaluating our communication process moving forward.I have forwarded this to our client assurance team who will be reaching out to you shorty.

Harry C

2 years ago

Was extremely excited after talking with the Taxrise representative and all the information that was passed on to me and how they were going to handle my case.That was my first and last time that I was excited about anything to do with this company. Over a dozen emails, over a half dozen phone calls, two sechuled appointments (that were never conducted, due to being canceled without my knowledge) and numerous promises to "Call Me" plus a charge of $7000, I contacted my financial institution and disputed the charges. My finan... read more

Business response:

Thank you for taking the time to share your experience with Taxrise. We understand how frustrating it must have been to feel that your experience didnt meet your expectations. Its our goal at Taxrise to provide reliable services and support, so we are sorry that your experience was not up to our usual standards of excellence. I have forwarded your case to our quality assurance department who will be reaching out to you shortly.

RA M

2 years ago

Unwilling to refund any portion of what I paid them because I had a way to take care of my tax liability on my own. Rude customer support when refund was discussed. I get it, they have a job too, but in a current financial struggle with paying them as it is, the disrespect I was shown is unacceptable by any stretch of the imagination. Uncooperative and disrespect all the way around.

Business response:

Thank you for your review, ******. I sincerely apologize if you experienced any kind of rudeness from our customer support. This is unacceptable and we will look further into this. Furthermore, your case has been submitted to our quality assurance team who will be reaching out to you shortly.