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TaxRise
- Tax Services
- Irvine, CA
About this business
Location details
19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not with tax rise as a whole, only Destiny. Disappointed with the resolutions team. Instead of me owing the *** 23k I'm gonna end up paying 30k. Tell me how tax rose helped me?
The company took too long to try and gather up information and kept taking my money while the *** was charging me per day!
Business response:
Thank you for your review, ******. I was able to pull up your case and can see that you've received a charge back of your payments and you're no longer a client with **. You already spoke with quality assurance and agreed to the cancellation. Nonetheless, I will have quality assurance reach out to you again to clear up any miscommunications.
If I could give negative stars I would!! Truly unprofessional !! I called multiple times !! I would leave messages with 3 different agents! No response!! I emailed numerous times again no response! In the end somehow I owed the *** more money than what my *** statements said!! Stay away if you want your taxes to rise!! Just like their company name says!! Also I shouldnt have to try and click a link to talk to someone! They should contact me!
Business response:
Thank you for your review, *******. I'm sorry to hear that you've experienced some communication issues with our team. Please know that I have forwarded your case to our quality assurance team and they'll be reaching out to you shortly.
I have been paying them ****** monthly forc2 yrs now and they redid my taxes, but with no change in the amount I owe the **** All that money I could have paid to the *** and reduced what I owe on my own. Now I am out double the money.
Business response:
Thank you for your review, ********. I'm sorry to hear that you're not happy with our services so far. Please know that we're still working on your case and we have not put you into a final resolution yet. I have forwarded your case to our quality assurance department and they'll be reaching out to you shortly.
Lot of extra texts saying to join after joining previously
Business response:
Thank you for your review. Unfortunately, we can't find you as a customer in our system under the name you provided here. I kindly ask you to reach out to our customer service directly in regards to this.
Very unprofessional, debited my account without my knowledge, even after I told them I was unemployed. Now I'm even deeper in a hole, don't believe all the great things companies say about themselves .
Business response:
Thank you for your review, ********. I'd like to assure you that we would never charge a clients account without their knowledge, and I am apologizing if there has been any miscommunication in regards to this. I forwarded this to our quality assurance department and they'll be reaching out to you shorty.
HORRIBLE ! We were promised the world by two different associates and after giving them ******** dollars which is **** hundred more then any other accountant ; Tax Rise then Notified me that we owe ****** dollars for 2 years !! I have tried over and over again to speak with *********************** but have NEVER received a call back !! I am on SS Disability and was Specifically told that through a special program I would pay next to nothing ! ALL LIES !! Don't use this Company !!!
Business response:
Thank you for your review, ******. I'm sorry to hear that you've not been satisfied with the work we've done so far. I can see that you're already talking to quality assurance and that your concerns are being taken care of.
I went with Tax Rise service in order to reduce my 2017 tax i owed. I paid the $375 for PRE check my 2017 taxes and then they came back to me saying that in order to keep going with their service to reduce my taxes i need to pay $2000. I negotiated price down to $1500. Before i started uploading the documents they asked for, my wife asked me to get 401 loan and pay off the 2017 taxes this way no need for us to wait for **** month for Tax Rise to resolve my 2017 taxes. We did that and paid off my taxes. Went back to Tax Rise ... read more
Business response:
Thank you for your review, ***********. I apologize if you've experienced some trouble with cancelling our services. Please know that the quality assurance team will reach out to you in regards to your concerns.
They were horrible from day one! I told them I had a revenue officer from day one and that they could protect me! After I spent $1000 with them they told me they couldnt protect me from the revenue officer! They lied and lied!
Business response:
Thank you for your review, *****. I have forwarded your case to our quality assurance department and they'll audit the call in order to see if there have been any promises made to you that we did not keep. I apologize for any inconvenience this has caused.
Frequently asked questions about TaxRise
How is TaxRise rated?
TaxRise has a 4.6 star rating with 12,928 reviews.
When is TaxRise open?
TaxRise is closed now. It will open on Monday at 8:00 a.m.