This profile has been claimed by the business owner or representative.
TaxRise
- Tax Services
- Irvine, CA
About this business
Location details
19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been with this company since 7/2020 I have pay this company on monthly bases and this 10/2024 and I don't have no resolution as well I'm been levy by the *** as well paying them for last 4 pay period. I had resubmit power attorney and now after calling numerous time I was notify I had to submit my taxes so they can work again with the *** until the taxes are not completed the *** will continue levy my pay. I have gone through 3 case managers. If you miss a payment they send text, email and call. If I need assistance I... read more
Business response:
Hello Margarita. I apologize if you are unhappy with the length of time it is taking to get your case completed. Case completion length can vary depending on a number of factors. Whenever we enroll our clients into a resolution the IRS requires that they are in compliance meaning all tax years have been filed. I have located your case and it looks like we are just waiting for your signature for a specific tax year. Once that is completed we can move forward with enrolling you in to a resolution. If you have any questions or ... read more
I would give this company 0 stars if I could. They have very convincing sales staff that will say anything to get you to sign up. They are willing to fib income so that you qualify for their financing that the payments are just as much as your tax payments.... that you can't afford. Every time I bring up that I feel scammed they connect me with one of their sales staff that "wouldn't work for a company that scams people". I have tried canceling my services with them multiple times. At which point I am told they will send me ... read more
Business response:
Hello ******. Sorry to hear you no longer wish to continue using our services. I apologize if you were not contacted within the provided time frame. I have escalated your case to our ***************** supervisor who will be reaching out you after reviewing your case in full to determine the best course of action to resolve this matter and address your concerns accordingly. I appreciate your honest feedback.
I could have swore I told the company I get paid every 4th Wednesday of each month but ended up taken the money out the following day which put me in the negative and now I have to scramble to correct the problem I won't recommend this company to no one at at bad customer service ****
Business response:
Hello ****** I see you had the opportunity to speak with our billing department om 9/27/24 to address this issue. Regardless I have opened a ticket with our **************************** to review this matter with you. Please allow them 72 business hours to review your case and reach out to you. We look forward to assisting you!
Taxrise made payment arrangement with ***. Nevertheless, anyone can make a payment agreement. I could have saved over 2500 not contacting Taxrise about my problem. They took advantage of me not able to pay back extra money. Do not trust the false claims without contacting IRS.., Im forced to pay both Tax Rise and IRS..
Business response:
Hello ******. I see you already had the opportunity to speak with our **************************** in January in regards to this matter. We check our clients eligibility for everyone one of the fresh start programs offered by the ***. That eligibility is determined by calculating your income and allowable expenses backed up by documents and information provided to us by our clients. I understand you are still not satisfied with the outcome of your case so if you wish to discuss this more you can reach me at *****************... read more
******! I really hate I am in agreement with this company as I thought they would be able to assist me with finding a tax resolution. I thought everything was going well until yesterday, September 26, 2024 at 5:03pm when I received a call with a sense of URGENCY for me to complete my *** 433D tax resolution in the amount of $50,000 an installment payments of $681 in addition to the tax rise payments of $383.00 month. The mere purpose of me agreeing to TAX Rise assisting me with my Tax Concerns was to negotiate better terms o... read more
I would give this company a -10 because they do not do what they say. They lie about what they say they will do and continue to take your money every month. You NEVER speak to your assigned case manager EVER. Totally BAD BUSINESS. Ask to only receive emails they call you again. And you speak to a Different person EVERY time. Would NEVER recommend this company to ANYONE
Business response:
Hello *******. I see you had the opportunity to speak with a member of our **************************** recently. If you still have any question or concerns in regards to your account I am more than happy to assist you. If you'd like I can give you a call in the next 72 business hours or you can reach out to me via email at ************************************** and we can set up a convenient time to discuss.
I was paying you guys $180 a month it took you a year to tell me you cant help me and that I would get a partial refund I have received nothing I am very unsatisfied With your service and the way Ive been treated for the past year I would like all or some of my money back because you guys did absolutely nothing for me
Business response:
Hello. I would love to assist you with this matter. Unfortunately with the email address tied to this review and without your full name I cannot currently locate your case. Please respond to this comment with your name and case information or you can send those details to my email at *************************************** You can also reach me directly at ************.
They are taking to long to settle my tax issue. It has been three years since I filed with them to assist me in my tax liabilities. To date 9/23/24 no resolution. There is always something that needs to be done. Yet I was told that the resolution went to *** several times only to be told that it is still in review. What ever that means. NOT happy.
Business response:
Hello *****. I understand your frustration with how long your case has taken up to this point. I can provide some clarity on your case and why it has taken some time to complete. I will be in contact with you in the next ******************************************** concerns you may have. I look forward to assisting you!
It so so the *** sending penalty and they said that won't happen but it's happening
Business response:
Hello *****. I tried to give you a call today to discuss this matter but was unable to reach you. I left you my contact information so please give me call back or you can email me at ************************************** to set up a time to talk. I look forward to addressing this with you.
Frequently asked questions about TaxRise
How is TaxRise rated?
TaxRise has a 4.6 star rating with 13,108 reviews.
When is TaxRise open?
TaxRise is closed now. It will open at 8:00 a.m.