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TaxRise
- Tax Services
- Irvine, CA
About this business
Location details
19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'm very disappointed in the outcome of my tax situation. I still have to pay the balance. This was a waste of time and money.
Business response:
Thank you for your review. I have forwarded your case to our quality assurance team and they'll be reaching out to you shortly.
Horrible experience. Dont go to them. They are a waste of money. They took almost a year to resolve my tax is***s and I ended up owing the same. They had some sales guy sell me their package of tax relief and they said they can ************ on half or possible under $3k. I originally owed $17k and I was already on an installment agreement. They told me to cancel the agreement with the irs, they would take over and take care of everything. I took out a loan for $5,800 to pay for their service. I went through 4 case managers d... read more
Business response:
Thank you for your review, *****. I'm sorry to hear that you were not satisfied with the outcome of our services. We never want our clients to feel like they were misled and we want their expectations to be met. I have forwarded your case to our quality assurance department and they'll be reaching out to you shortly.
We went with Tax Rise and tried working with them for 6 weeks. The last 3 weeks we could not get a response from them from our emails or phone messages. After having enough of being ignored we emailed and told them to stop all business matter representation for us and that we were stopping payments for services with the company ***************************. We had no say in what financing company we were using nor time to investigate them through the BBB. Once we hired a repeatable BBB graded company (Anthem) we found that Ta... read more
Business response:
Thank you for your review, ***** I apologize if you've experienced a lack of communication with our team. It is never our intention to keep a client waiting for any answers and I appreciate you bringing this to our attention as we will investigate what has happened here. Additionally I have created a ticket for our quality assurance team who will be reaching out to you shortly.
Company was hired two years ago to negotiate a reduction of taxes owed. After two years of monthly payments they stated that our case was settled. The ONLY thing that they negotiated with the *** was too have a lien placed on our home for the full amount owed. This lien will increase with interest and penalties as time goes on. This is NOT what they advise !!!!!. They made NO effort to negotiate with the *** for a reduction in the amount owed. They allowed the *** to place a lien on our home without even speaking with us fir... read more
Business response:
Thank you for your review, ****. I'm sure there were some miscommunications that happened here as we did get you into a resolution with the **** I can't go further into detail on here but I have forwarded this to our quality assurance department who will be reaching out to you shortly.
It seems that I paid this company only to get no resolution from the **** I received a letter from IRS basically letting me know that I still owe the full amount. Taxrise has to this point has not contacted me as to my resolution. This is **** to me.
All I will say is if you are in a repayment plan already. Just work with the *** or find another company. When I did not agree with the outcome no one contacted me back. I was informed during my resolution call last year and I quote, "Well you owed ****** and high tax liability is hard to negotiate" Therefore if you owe that or more I would highly reconsider this company. Good luck
Business response:
Thank you for your review, ******. I'm sorry to hear that you were not satisfied with your resolution and we take your feedback very seriously. I have created a ticket with our quality assurance team and they'll be reaching out to you shortly.
So far very disappointed in non returned phone calls even when scheduled
Business response:
Thank you for your review, ******. I apologize that you've experienced some communication issues with our team. I can see that you've been assigned a new case manager and that a new call has been scheduled for the 10th of April.
No review no review no review no review no review no review no review
Confusing when it comes to the stars. Is 5 on the left or right. I'm giving him a 5.
Frequently asked questions about TaxRise
How is TaxRise rated?
TaxRise has a 4.6 star rating with 12,928 reviews.
When is TaxRise open?
TaxRise is closed now. It will open on Monday at 8:00 a.m.