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TaxRise
- Tax Services
- Irvine, CA
About this business
Location details
19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company keeps robo calling me on different 949 area code. I asked to be put on a do not call list. They asked if I filled out a form, and I told them no, I did not. A call was coming in as I was asking to be put on the do not call list. I hope they listen this time.
Business response:
Hello *****. Sorry about that. It's likely our agents were trying to reach out to you to see if you qualified for the fresh start program. We understand you no longer wish to be contacted and as such we were able to add you to our do not call list last week. I apologize for the misunderstanding and wish you all the best.
I paid the initial fee and started making $450 payments per month made 4 payments and the had a work accident which put me out of work for the next 6 months to a year.So I called them and told them that I would not be able to continue there services.. do you know what they reply was too bad so sad no refunds! So they made a quick 1400 bucks off me I will throw them under the bus. Any chance I get
Business response:
Hello ************************. I attempted to call you via the phone number we have on file but was unable to reach you. I left you a voicemail and phone number to my direct line. I will be trying to reach you again tomorrow but feel free to reach out to me before then so we can go over your concerns either by my email or phone. I look forward to speaking with you!
Taxrise promised my assets would not be at risk of lien or seizure from IRS under their protection, that was a LIE. They promised to negotiate a ****************** free payment plan with IRS, that was a LIE. These people charged me $10,000 and did nothing but file my taxes. Strictly false promises and terrible customer service(especially once they got my money). Steer Clear!
So, I called yesterday out of desperation, I really need to get this resolved. i spoke to a gentleman that ensured i would have a resolution by the end of the week, made numerous innuendos to that effect. even after i asked for clarification on some of the items. here are some of the things i was misled on:At 0 points in the conversation was it clarified that the initial payment of 500$ was simply a retainer fee to take your case. I asked at least twice for clarification and and at no point was the billing clarified other th... read more
Business response:
Hello ****************, I'm glad we had the opportunity to speak and discuss your experience at TaxRise. Our goal is to ensure that all of our clients understand our process in finding them the best resolution possible and I apologize for the unsatisfactory experience you had. We take feedback from all of our clients very seriously so I thank you for taking the time to share yours.
Contacted this company to help me with my $5000 *** debt. The first person I spoke to did everything in their power to convince me that they were not a scam and that they would be able to help me.THEY WASTED MY TIME AND MONEY. Do not, repeat, do NOT use TaxRise Inc.The negative reviews are legitimate. They promised me they would be able to reduce my tax debt and they did not. All they were able to do was put me on monthly payments with the **** which is something I couldve done on my own, without having to spend $1400 for **... read more
This company is a scam! I obtained Tax rise services at the end of last year in hopes that they would help me with my tax issues with the **** This was 6 to 8 months ago and they could not resolve anything, I had to constantly call them to get updates and it was always that they are reviewing. I had to pay them upfront so I had to use one of their assigned banking financial services to request loan to pay or their services and in that process take on more debt for me. Recently I was informed by my case manager (************)... read more
Business response:
Hello ******. Sorry to hear you had trouble reaching **. I do see that you were able to get in contact with a member of our quality assurance team and are working towards a solution to your concerns. I will be following up with you in the next 72 business hours to discuss your case and address any concerns you might still have. Thank you for your valuable feedback and I look forward to speaking with you.
During our initial interview they felt that the *** would lower our $23,000 tax bill. I finally received my social security disability after fighting the system for 6 years. The back pay for only 3 years was granted, and no one mentioned that the funds were taxabl. My VA disability is not taxable, so shame on me, it never crossed my min. Tax Rise took the case, and now we have paid thousands of dollars and the final resolution is, we still have to pay the 23. Tax Rise didn't fight, appeal or anythin. I feel that if you are r... read more
Business response:
Hi ****. I'm glad we were able to get in contact and discuss your experience at TaxRise and have the opportunity to shed some light on how we reached the resolution we did for you. Thank you for taking the time to speak with me, I appreciate all of the insightful feedback you provided during our discussion.
If I could give them Zero stars, I would. Paint you a pretty picture of how they will help you. You are able to take a breath. Then they stick you in the back. Do NOT sign a blank payment agreement. Do NOT sign a power of attorney. They will do whatever they want. They will not try to get the debt reduced. They will not contact you before agreeing to a monthly payment. Said "you gave us power of attorney." So I guess that means you do not have a say. Its not like I didn't tell them numerous times how much we could pay each m... read more
Business response:
Hello **** I'm sorry to hear that you had this experience with us and felt we weren't communicative enough. We take all feedback very seriously. I would be more than happy to look into your case and address any concerns you have. Unfortunately I am unable to locate your case at this time. Please feel free contact us or email me directly at ************************************** so I can locate your case and reach out to you. Thank you and I look forward to hearing from you.
This place is a scam. I started working with this company 3 years ago for my ***************************************** said that my tax debt has been lowered because of the "investigation" I needed to pay them a reduced amount plus fees for their investigation.it came to more than 2000. I was like great! Can you do something with my current tax filing? maybe you can save me there. So they increased my payment amount to them so they can complete my taxes for that year and take care of the debt . I hardly heard anything for qu... read more
Business response:
Hello ******************. Thank you for taking the time to speak with me and voice your concerns regarding your resolution. If you would like to take advantage of the other options I provided to you, we are happy to discuss this with you so please do not hesitate to contact us. Thank you again and I appreciate all of the feedback you provided.
Frequently asked questions about TaxRise
How is TaxRise rated?
TaxRise has a 4.6 star rating with 13,068 reviews.
When is TaxRise open?
TaxRise is closed now. It will open on Monday at 8:00 a.m.