TaxRise's cover image

This profile has been claimed by the business owner or representative.

TaxRise

4.6

About this business

Location details

19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States

Get directions
WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.612,928 reviews
Select a rating
Gail C.'s profile image
Gail C. 
3 years ago

Absolutely one of THE WORST EXPERIENCES EVER!!!! We have called, left emails, and they WILL NOT RETURN EITHER! Said we would have a personal ' case worker'. She quit and we were not assigned another!!!We paid them $10000!!!! Didn't help ** AT ALL!!Tax Rise said they would do a Settlement and they just called the *** and said we would pay MONTHLY &#******;&#******;&#******;&#******;&#******;DID NOT TELL ** UNTIL we received a letter from the ***!!!!! This company's incompetence cost ** $35000.00 PLUS THE $10000 we paid them!!... read more

Michael H's profile image
Michael H 
3 years ago

They are horrible. They take your money and the only time you hear from them is when they missed a payment from you. Called the *** tax rise called one time to see if we were still being audited..nothing was done..we want our money back! Now we can't even try to buy a house for 6 years. The said part is we filed taxes every year and tax rise promised they would help! Stay FAR AWAY!! 

Business response:

Thank you for your review, *******. I can assure you that we were working on your case up until you requested cancellation. I have forwarded your case to our quality assurance department and they'll be reaching out to you shortly to address your concerns. 

Michael D.'s profile image
Michael D. 
3 years ago

Whatever you do, stay away from this company!!! It's a scam!! They will force you to take a high interest loan to pay them and then they won't do ANYTHING to resolve your case. They lie through their teeth. They are vicious liars. They cost me an additional $10k on top of my already high tax burden and then none of these cowards will contact me to explain themselves. They are scum. The worst of the worst. No dignity, no integrity. A morally bankrupt pack of monsters. Do not go near them. You will regret it. 

Business response:

Thank you for your review, *******. I'm sorry to hear that you were not happy with the resolution we provided, but I'd like to mention that we never force anyone of doing anything. Since your satisfaction is important to us, I have forwarded your case to our quality assurance department who will be reaching out to you shortly. 

Thaylia K's profile image
Thaylia K 
3 years ago

HORRIBLE COMPANY>>TR did absolutely nothing to help with my tax situation. They took my $5000 down payment and ran to the bank and never tried to help with my situation. Their emergency became my emergency and they never tried to negotiation a settle of any kind and now I owe the *** more money that I cannot afford. Their mistake was to include (in writing on the contract submitted to the ***) a year that was not originally included in the contract when I first signed up. I spoke to one person for the very first 6 months of ... read more

Business response:

Thank you for your review. I apologize if you've experienced any difficulties working with us and that the outcome was not as you expected. I can see that you've already been in contact with our quality assurance department and they'll be taking care of your case. 

David B's profile image
David B 
3 years ago

It was a mistake to use this company. They took my money, and 2 years later, no results. They claimed to have reviewed and filed missing returns for state and federal, yet I'm still being contacted by state and federal tax offices because returns not filed. I would never recommend this company to anyone 

Business response:

Thank you for your review, *****. I have forwarded this to our quality assurance department who will reach out to you shortly to further investigate this matter. 

Peter L's profile image
Peter L 
3 years ago

***** ***** I paid $500 up front for the review of my tax situation. However during the review, the amount quoted as monthly payment was $304, which is more than I can handle right now. I was sent documents to sign an agreement to go ahead with the case. I did not sign the documents and I did not give them authorization to debit my account. However, they went ahead and debited my account 2 payments in one shot. That automatically sent my account into overdraft. I would not recommend them to anybody else. Stay away from that ... read more

David H's profile image
David H 
3 years ago

Not upfront about rralistic outcomes and not upfront about the fees associated with their services. After they charged an upfront retainer fee, they offered a proposal with no benefit whatsoever and wanted to charge another $2000. Ridiculous! I ended up in a worse place financially. 

Mary C's profile image
Mary C 
3 years ago

I used an unscrupulous person to do my 2019, and 2020 taxes. I reached out to tax rise for 2019 audit, while working with me, I was audited for 2020. Tax Rise didn't negotiate amount to be decreased but rather a payment plan. They insisted they had to complete 2021 taxes. I again owed moneyon Federal and received refund on State. Never heard anything from them, called months later to ask what was going on and if 2021 debt is that included in plan, told it should be. Never heard back, called finally spoke to someone and he al... read more

Roy D.'s profile image
Roy D. 
3 years ago

They have not reduced my tax problem. I had to do the work directly with IRS. Phone calls have not been returned twice. They were notified of a phone conference but did not tell me or attend. I have been making monthly payments of 250 dollars for ************************* the same mess. They do not help you with your tax problem just added more stress and complication. I still have to pay ****** dollars per month to IRS for 70 months. Tax Rise is a ripe off. 

Business response:

Thank you for your review, ***. We're sorry to hear about the difficulty you experienced. Our goal is always to ensure each of our customers receives the highest level of service and assistance possible, so it's very disappointing to know this hasn't been your experience. We take all feedback into consideration as it helps us ensure processes are followed effectively. I have forwarded your case to our quality assurance department and they'll be reaching out to you shortly. 

Frequently asked questions about TaxRise

How is TaxRise rated?

TaxRise has a 4.6 star rating with 12,928 reviews. 

When is TaxRise open?

TaxRise is closed now. It will open on Monday at 8:00 a.m.