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TaxRise
- Tax Services
- Irvine, CA
About this business
Location details
19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is a gonna scam the wrong people, they have ruined our family and home. This company says whatever is necessary to ******* hardworking people out of money and do nothing to actually assist with the tax situation. Taxrise has turned this difficult site into a total nightmare. The worst part is they will constantly call and hound you to pay them every month but will not call you with an update or progress on your account or answer phone calls or voice mails.I can't believe they are still in the business. If anyone... read more
Business response:
We're sorry to hear about the difficulties you have experienced with TaxRise. We want to assure you that we are here to help and will do whatever we can to resolve your situation as quickly as possible. I have forwarded your case to our quality assurance team and they'll be reaching out to you shortly.
They charged me ****** dollars and have done nothing. I email and call and no one ever calls back.
Business response:
Thank you for your review, *****. I apologize for the delay in communication. I have made your case manager aware of the situation and she'll be reaching out to you shortly.
I am a USMC combat veteran and foolishly reached out to Taxrise requesting help with a Fed Tax debt.I was continuously lied to, and tricked into setting up a payment plan that was not clear on their fees. I was hit with an $8500 bill to procede and my initial monies collected can not be returned.Please advise other Americans to be very careful with this scam outfit Thank you *****
Business response:
We're sorry that you had a negative experience with us. We take pride in our mission to help Americans resolve their tax debt, and we're sorry to hear that you felt misled or deceived by our team. I have forwarded your case to our quality assurance team and they'll be reaching out to you shortly.
Waited on hold for over 10 minutes. Asked to speak with my rep, after another hold the person I was speaking with advised my rep was unavailable. Scheduled a call back for two days later. My rep has not responded to multiple email requests for documents. I have to get these documents to my attorney and I'm running out of time and patience.
Business response:
Thank you for your review, *******. I apologize for the lack of communication from your case manager. I was able to pull up your case and can see that the appointment is scheduled for the 26th of January. Please feel free to reach out to us at any time if you should need to talk to someone sooner.
DO NOT USE THIS COMPANY, UNLESS OF COURSE YOU DONT CARE ABOUT GIVING AWAY MONEY!!! TAX RISE IS THE BIGGEST SCAMMERS I HAVE EVER COME ACROSS. HOW CAN YOU FEEL GOOD ABOUT YOURSELF WHEN YOUR SCAMMING HARD WORKING PEOPLE OUT OF HARD EARNED MONEY. I have spent almost $6,300 with ********************************** and I barely talk to my rep from Tax Rise. Every time I call I speak to someone, I get new rep and its like they take so long to email back or call back. I have sent all documents and things on a timely manner and still ... read more
Business response:
Thank you for your review, ****. First, we'd like to apologize that you feel this way about our company. We want our customers to be happy with their interactions with us, and we apologize if that has not been the case for you. I have forwarded your case to our quality assurance team and they'll be reaching out to you shortly.
This is a horrible company please do not use them they take your money and do nothing
Business response:
Thank you for your review. I'm sorry to hear that you were not satisfied with your final resolution. I have forwarded your case to our quality assurance team and they'll be reaching out to you shortly.
DO NOT USE THIS COMPANY, UNLESS OF COURSE YOU DONT CARE ABOUT GIVING AWAY MONEY!!! TAX RISE IS THE BIGGEST SCAMMERS I HAVE EVER COME ACROSS. HOW CAN YOU FEEL GOOD ABOUT YOURSELF WHEN YOUR SCAMMING HARD WORKING PEOPLE OUT OF HARD EARNED ****!! STRING PEOPLE ALONG FOR YEARS TELLING THEM THEY WOULD NOT HAVE ANY ISSUES WITH THE *** AS LONG AS THEY PAID. UNBELIVABLE!! I AM FILING A COMPLAINT ALONG WITH 238 OTHER PEOPLE. I DONT EVEN WANT TO GIVE ONE STAR, NOT DESERVED OR EARNED. WORST CUSTOMER SERVICE, WORST CASE MANAGERS, THE ***... read more
Business response:
I feel violated, I was passed around like a hot potato. Given every excuse under the book! They employee kids that have no idea what they are doing! So sad! I could have paid off most of what I owed had I not paid them! I feel so stupid for not checking into them more! Taxrise you should be ashamed of yourselves!
Ive been fighting and fighting with this company to respond to me with no avail. I call and no one answers, no one ever responds to voicemails or emails, the case managers are useless, not until THEY need something. But they farm out the payment company who hounds you on payments and wants their money (all the while not getting a single response from tax rise and not knowing whats actually going on) they drag their feet and nickel and dime you month after month saying you forgot this and you forgot to sign that until its bee... read more
Business response:
I am sorry to hear that you have been experiencing difficulty communicating with our team. Our goal is always to provide the best possible customer experience and it sounds like we have fallen short in this case. I would absolutely like to help resolve this for you as soon as possible. I have forwarded your case to your case manager and he'll be reaching out to you today.
I give this company no stars. If I could subtract stars, I would. They don't answer the phone when you call. They don't return calls. But they will call when you don't pay, which we've done purposely on several occasions. They string you along, telling you whatever they need to in order to continue to get you to pay. You can be hollering and they will remain calm and peaceful. Don't buy into it. They don't care about you hollering as long as you continue to make payments. Almost two years and nothing has been done. We're in ... read more
Business response:
Thank you for your review, *******. I'm sorry to hear that you feel so negatively about our company, and I would like to address some of the points you made. We always try our best to return calls in a timely manner, but we do sometimes experience a higher than normal call volume. Our goal is to always resolve any issue you may be having as quickly as possible. I can also guarantee you that all our reviews are from our clients. If we'd only have disappointed clients we'd no longer be in business.Please feel free to click the... read more
Frequently asked questions about TaxRise
How is TaxRise rated?
TaxRise has a 4.6 star rating with 12,928 reviews.
When is TaxRise open?
TaxRise is closed now. It will open on Monday at 8:00 a.m.