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TaxRise
- Tax Services
- Irvine, CA
About this business
Location details
19900 Macarthur Boulevard, Suite 400, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I wish there was a 0 stars option. This company is a scam with a really good sales team. I paid them over $2000 a year ago to resolve my tax debt, and they assured me it would ***********-8 months to get everything resolved. Still, nothing has happened. I keep receiving requests to upload the same documents every few months, and my case manager, ********************* rarely responds to my emails or calls. When she does, she placates me with non-answers, and I am left holding the receipt of what I paid them, AND my full tax b... read more
Business response:
Thank you for your review, we are sorry to hear that you've been having a negative experience with out company so far. We would like to help resolve the situation as quickly as possible. I have forwarded your case to our quality assurance team and they'll be reaching out to you shortly.
It's been a year that i have been with this company and i am feeling scared and stuck, no one usually reaches out to you to give you any updates on your case, it appears to be extremely scary when you know that you are paying your money for services and there are never any one calling you to give you any type of feedback on your case, its now going on the second year of taxrise for me and as of today am extremely dissatisfied with their services because no one gives you any feedback, trying to leave a message for these peopl... read more
Business response:
Thank you for your review, and I'm sorry to hear that you have not had a good experience with our company. We want all of our clients to be satisfied with the services they receive, and we apologize if that has not been the case for you. I would like to assure you that we are working on your case diligently and we will continue to do so until it is resolved. We value your business and appreciate the opportunity to serve you. In addition, I have forwarded your case to your case manager and he'll l be reaching out to you short... read more
This is the comment I left on Tax Rise's survey. DO N0T HIRE THEM.Thanks for stealing our money and not doing a thing for ** but putting us 6 years behind with the **** The deal you made with the *** on our behalf will go down as the worst resolution in history. You did absolutely nothing for our benefeit (or our $4,800.00) that we couldn't have done on our own. We will be filing complaints with every entity we can find pertaining to you. We will also be trashing you online everywhere and anywhere we can. You could have told... read more
Tax Rise promised me to relieve my tax debt with the **** They advise me that they will get it reduce the debt and setup a payment plan that will be affordable to my debt. I signed up with this company approximately two years ago. I have been making monthly payments to this company totally up to over $3,000.00 . Tax Rise have poorly handled my file to come to a resolution thus far. My file has been transfer to different reps within the company over this period of time. When a new representative takes the file all documents I... read more
Business response:
I'm sorry to hear that you have not had a positive experience working with our company. We want to help resolve this situation as quickly as possible. I have forwarded your case to our quality assurance team and they'll be reaching out to you shortly.
If I could leave a negative star I'd leave -10. This is the absolute worse tax company ever!!! The sorry behind tax clerks or ppl like are incompetent and liars. I changed my mind stating I wasn't going to go with them bcuz I didn't need their svcs and that s.o.b. convince me after signing a loan of 3k I should. 2 weeks later the b****** calls me to tell me the same amount I told him the *** was claiming I owed stood the same. So in 2 weeks time ur investigation was complete and now I owe a bill for 3k I told you I didn't th... read more
Business response:
Thank you for leaving this review, we're sorry to hear that you've had a negative experience with our company. We would absolutely like the opportunity to speak with you and resolve any outstanding issues. I have forwarded your case to our client assurance team and they'll reach out to you shortly.
Tax rise took me for $250 and I did not even qualify for a fresh start tax program do not sign up with this company they will tell anything to get you to sign up to take your money they will tell you don't qualify for what you want and push you to take a payment agreement with the *** you can call The *** for free and set up a payment agreement for nothing at all I got scammed don't you *********************
Business response:
Thank you for your review ****. I am sorry to hear that you are upset about the situation. You did sign a service agreement with our company on August 26th, where you authorized the charges. Nonetheless, I have forwarded your case to our quality assurance department and they'll be reaching out to you shortly.
THIS COMPANY IS A TOTAL SCAM!!! I went to help with IRS, but they completely lied to me and took over ********; I have called and emailed with very few responses. It has been over five months, and I have asked for a refund; they offered me **** when I refused and called them out on their unprofessionalism, misconduct, and integrity, they offered me ****. and I refused. It wasn't until I filed a complaint with the CA AG office I started getting emails and calls from them. I told email not to call; everything had to be in writ... read more
Business response:
I'm sorry to hear you've had a negative experience with our company. I would like to help resolve this issue for you as soon as possible. Therefore I have forwarded your case to our client assurance department who will be reaching out to you shortly.
This is a scam. I will let as many people as I can know about this. You take my $500 and set up a payment plan of $100 per month and we agreed but now it's decided I have to pay $180 plus dollars a month to stay in the program. How interesting that we got this far and now it's not going to work because I cant afford this payment every month. So this means that I cannot get any part of my $500 because you used it for "investigations" of my taxes. So you did take out a $100 from my checking account like we agreed on and I can ... read more
Business response:
Thank you for reaching out to us. We are sorry to hear that you feel mislead by our services. However, we did perform the tax investigation which you agreed on and we reimbursed you the $100. Nonetheless, your satisfaction is extremely important to us and therefore I have submitted your case to our client assurance department who will be reaching out to you shortly.
THIS COMPANY IS A TOTAL SCAM!!! I contacted TaxRise in December 2021 hoping to resolve my *** tax debt. TaxRise told me they could get my entire tax debt removed and at the very least largely reduced. I paid TaxRise $3,647.40 to resolve my tax issue which they claim was completed because they set up a payment plan and got the *** to remove the failure to file/failure to pay penalty of $1,000. If you think paying TaxRise $3,647.40 to save $1,000 is a great resolution then go for it by all means but that math *****. I now own ... read more
Business response:
Thank you for your review, ********. I apologize that you're not happy with the resolution we provided you with. Please understand that our specialist do everything in their power to get the best resolution possible for our client. Depending on your financial situation, the *** ultimately has the last say in what resolution you qualify for. Nonetheless, we did provide you with a resolution and got you penalties removed. Moreover, you qualified for a streamlined installment agreement which means that any leftover interest wil... read more
Frequently asked questions about TaxRise
How is TaxRise rated?
TaxRise has a 4.6 star rating with 12,928 reviews.
When is TaxRise open?
TaxRise is closed now. It will open on Monday at 8:00 a.m.