This profile has been claimed by the business owner or representative.
Telegraph Canyon Animal Medical Center
- Veterinarians
- Chula Vista , CA
About this business
Location details
577 Telegraph Canyon Road, Chula Vista , CA, 91910, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Two years ago I would've given this business five stars. The vets are fantastic the vet techs are great but the office management has become so poor that you can have a 2 o'clock appointment and not get to see the vet for an entire hour. What if you had to make an anxious child wait at pediatricians office for an hour. Kind of the same thing. If this it only happened one time it would be understandable but the long wait times have become the norm not the exception. So unless you have a whole lot of time on your hands I would... read more
Business response:
Hello Theresa, Thank you for your feedback. Getting a better flow of visit for our clients has been brought to our attention and we are trying to work around getting people in and out and their pets cared for as quickly and efficiently as possible. The highest quality of care your pet can receive is always our top priority. Again, thank you for your feedback and I will share it with the rest of the management team and our ideas to get the wait time in order. Thank you.
We all know there are good and bad vets out there and after 7 years I'm finally admitting this is a bad one. I started going here 7 years ago when I adopted my dog from a shelter and this is where they sent her to be spayed. We had no issues with them and started taking her to their shot clinics. Luckily she's been a healthy dog and I've never had to bring her here for anything else. So all was fine until I adopted another dog this summer who's got health problems: Ehrlichia and dry eye. Telegraph Canyon was on the list of p... read more
I'm writing this review as I sit in the EMERGENCY room for my poor kitty, Loki. I brought him in today for a normal procedure, to get neutered. I brought him home and he started bleeding out...everywhere! I called the emergency hospital number from the answering machine and the vet indicated that Male cats who get neutered should not be bleeding like this. I feel terrible for bringing him in and getting butchered like this. Apparently you get what you pay for at this place and end up shelling out twice the cash for the emerg... read more
Business response:
Ramirez family, we take our client feedback very seriously and are sorry to hear you were not satisfied with your experience. We greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. Please feel free to give us a call should you wish to discuss anything further and we hope Loki is feeling better.
While I continue to take my dogs here (and have for the better part of 15 years), TCAMC really isn't the same since Dr. Henderson slowly began to transition out. Since then, I have had appointments cancelled, prescriptions refused because I was told my dog needed an appointment when he had just had a check-up, and some general unprofessionalism. One experience with Dr. Benedek in particular was unsettling. I brought my dog in for a lump on his leg. Dr. Benedek told me it could be a tumor or it could be nothing and would ev... read more
This is usually are go to place for our dogs but its gotten a little pricey so we have tried a few other places but we do go here to get our dogs their shots. Today I popped in to put my name on the list first thing and had my son bring the dog at 9. granted their were 10 dogs ahead of me when i signed in. at one point he happened to walk away for 5 minutes and when he walked back he went in to check if they called his name. The lady at the counter told him they already called you and you werent around and he said i just... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Cathy. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. However, I am glad to hear that Chrissy was able to help turn the experience around for you. It is never acceptable to speak to our clients in any tone but helpful, that will be addressed to the staff as well. We truly do appreciate your business and hope to be of assistance again in the future. If there is anything else we ... read more
I have been taking my dogs to this clinic for 18 years. They were caring and charged a reasonable amount at the beginning but I starting to realized the prices were gradually going up to extreme amounts for every little visit. Lately I get the feeling from how they perform Their job that it is like to just make more money, it's not so much about caring and fixing the problems our pets are suffering from. I will Not take my dogs there any more.
I'm honestly so saddened by the experience I had coming here my dog would not stop throwing up and one of her eyes were really swollen and I went around 3:15 and they had already told me that they were not going to see her because they close at 4 not once did I see them asking the vet if they would be able to help us out or refer us somewhere else I thought since they work at a animal vet they love animals and try to help out but I guess not I work at a clinic and always make sure my patients are taken care of no matter if I... read more
Business response:
We are so sorry to hear that we disappointed you during your last visit. Our mission is to go above & beyond to provide the best care for the patients in our care at every opportunity. It sounds like we failed to meet your expectations and we apologize wholeheartedly. We appreciate your feedback and will use this information as a training tool to improve our client service. We welcome the opportunity to see your pet in the future and will work hard to exceed your expectations at that time.
To say this office has been a terrible experience would be an understatement. I brought my puppy Nala here for all of her shots. The very first time I brought her in, the front office staff was extremely rude. Like blatantly rude. They had no shame hiding their rudeness. I ignored it and went back two more times for Nala's shots, it never failed... every single time, they had a crappy attitude. I took Nala to get treated for Fleas last week, they insisted she had to have a check up... I asked why since I already knew the ... read more
Do NOT take your pet here! You truly get what you pay for. The staff all have bad attitudes. You can witness them bickering with one another like they're a disgruntled, dysfunctional family. It's completely unprofessional. As far as the care, I'm concerned. The estimate I got for a surgery on my dog was given with options for fluids and catheter, along with a few other things. It's scary to know that they're ok with people opting out of these necessities during an abdominal surgery. People, please... don't go here a... read more
Frequently asked questions about Telegraph Canyon Animal Medical Center
How is Telegraph Canyon Animal Medical Center rated?
Telegraph Canyon Animal Medical Center has a 4.3 star rating with 1,129 reviews.
When is Telegraph Canyon Animal Medical Center open?
Telegraph Canyon Animal Medical Center is closed now. It will open tomorrow at 8:00 a.m.