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Texas Nissan
- Car Dealers
- Grapevine, TX
About this business
Location details
1401 West State Highway 114, Grapevine, TX, 76051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I didn’t have an appointment, which apparently caused the wait time to be longer than usual. (2 hrs).
Business response:
We value your opinion and understand your frustration. We recognize that walk-in visits can sometimes result in extended wait times as we work to accommodate all our customers. Your feedback helps us better understand how we can improve the experience for future visits. To discuss your experience further, please contact our Service Director, Clint Givens, at Cgivens@vtaig.com.
Vee was great to work with. She was responsive
Business response:
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our team member to be so helpful during your visit. It means a great deal to know that she provided you with the responsive service you deserved. We truly value customers like you and appreciate your kind words about the excellent support you received.
I was in the week before for an oil change then there was a leak and it was taken care of I was in and out within 30 minutes
Business response:
Thank you for taking the time to share your experience with us. We are pleased to hear that we were able to quickly resolve the leak issue for you. It means a lot to know that our team handled the situation efficiently and got you back on the road within 30 minutes. We truly appreciate your understanding and are grateful that you gave us the opportunity to make things right. Your feedback helps us continue providing reliable service to all our customers.
Great knowledge and understanding from Ms. Vega. She explained everything and kept me informed. I will be looking for her on my next maintenance service in the future.
Business response:
We are overjoyed to hear about your positive experience with our team. It sounds like you received exceptional service with thorough explanations and clear communication throughout your visit. We truly value customers who recognize when our staff goes above and beyond to provide knowledgeable assistance and keep you well-informed during the process. Your kind words about the expertise and understanding you received mean a great deal to us. We look forward to continuing to provide you with the same level of excellent service ... read more
Great work as always and done in a timely manner. Samantha always makes sure we are satisfied before leaving.
Business response:
We are thrilled to hear about your positive experience with our service team. Your satisfaction with the quality of work and timely completion is exactly what we strive to deliver at Texas Nissan. It's wonderful to know that our team member provided exceptional care by ensuring you were completely satisfied before your visit concluded. We truly appreciate customers like you who take the time to share their experiences, and we look forward to continuing to provide you with the outstanding service you deserve.
This dealership has been wonderful! The person who was my service advisor did a great job!
Business response:
Your positive experience at our dealership means everything to us! We are thrilled to hear that you found our team wonderful and that your service advisor provided excellent assistance throughout your visit. It brings us great joy to know that we were able to deliver the outstanding service you deserved. Your kind words truly motivate our entire team to continue providing exceptional automotive care. We appreciate you taking the time to share your experience and look forward to serving you again in the future.
Seems to be a new staff. Work on providing better training and/or follow up training on organization and customer service.
Business response:
We value your opinion and appreciate you taking the time to share your feedback with us. Your insights are valuable to us as we continuously work to enhance our customer experience. We are committed to ensuring our staff receives comprehensive training and ongoing support to better serve our customers. To discuss your experience further, please contact our Service Director, Clint Givens, at Cgivens@vtaig.com.
I was very happy with my service. My service advisor, even looked up a warranty at another location for me and made sure that I was covered. I clearly bought a warranty that I probably didn’t need, but she went the extra mile and I didn’t even buy it from this dealership the service department here is wonderful. I truly appreciated the personal service and the text messages as well.
Business response:
Thank you for your wonderful feedback! We are thrilled to hear that you were so pleased with the service you received. It means the world to us that your service advisor took the time to research your warranty coverage at another location and ensured you were properly taken care of. We truly value customers like you, and it's wonderful to know that the extra effort to provide personalized attention made such a positive difference in your experience. We're also glad you found the text message updates helpful throughout the pr... read more
Samantha made the experience painless with great communication at every step of the process I really enjoyed not having to wait to be written up. Other writers helpful when Samantha was initially busy with another customer that was there before me. From the Manager Clint to the porters all helpful without being annoying. It was a perfect balance without being overbearing .
Business response:
We are ecstatic to hear about your wonderful experience with our team. It sounds like our staff made your visit smooth and efficient, which is exactly what we strive for. We're pleased that you didn't have to wait long to get started and that our team members were ready to assist you when needed. Your feedback about finding the perfect balance of being helpful without being overwhelming really means a lot to us. We appreciate you taking the time to recognize the efforts of our entire team, from our service advisors to our ma... read more
Frequently asked questions about Texas Nissan
How is Texas Nissan rated?
Texas Nissan has a 4.2 star rating with 9,533 reviews.
When is Texas Nissan open?
Texas Nissan is open now. It will close at 8:00 p.m.