Texas Nissan Service

Hector V. 

on Yelp

3 years ago

I'd give 0 stars if I could. Stay away from this place! I stopped by Texas Nissan in Grapevine, TX at 9:00 AM with the intent to purchase a 2021 Rogue Sport. I was not very particular in the vehicle options but did need the trim to be an SV which was well-equipped. I ended up spending over 7 hours in the dealership and walked out without the car I intended to purchase. But more on that later...When I first got there, the saleswoman showed me the single Rogue Sport SV on the lot which had an MSRP of 29,380 and Dealer-Add... read more

Daniel B. 

on Yelp

3 years ago

I'd give half a star if I could. I am deeply disappointed by my experience with Texas Nissan in Grapevine. They are exactly why car dealerships have the reputation they do. First, there are bogus "non-negotiable" restoration fees tacked on to the advertised price of the car. I was upfront and honest from the get-go and got nothing but smoke and mirrors in return. Isaiah in the finance department was snakey. I asked questions on every document I was asked to sign, was thorough in reading, (ya know, because this is a big deci... read more

Stacey B. 

on Yelp

3 years ago

Awful service. My car had a slow leak. When I brought my car in Ryan told me if it is a loose cap I would not be charged. If it as more a loose cap it would be a $120 diagnostic charge. Upon inspection it was a loose cap and was told since the cap was not a Nissan cap part, they had to charge me $120. I told him not to do anything and I would return it to the place that replaced my oil last time, he then stated no matter what I get charged the fee. 

Farhan A. 

on Yelp

4 years ago

Texas Nissan of Grapevine services department a scam/fraud . Literally shady people working.. I had bought their oil change special buy 5 and get 2 free. after 2 oils changes, they have cancelled rest of the oil changes and come up with the excuse that I had to sign contract. When I asked them why after 2 changes I had to sign contract they had no answer. When I spoke to the supervisor, he was no different than his sales rep. If I had seen reviews  I would not have gone there. 

H K. 

on Yelp

4 years ago

Unethical rip-off artists. On the Texas Nissan of Grapevine website, they state "Remember, the price you see online is the price you'll pay when you visit us in person - you can count on it!" That is a lie. $1,341.00 was added to the $9,000.00 advertised price of our used car for an "160-something-point" inspection (called "Dealer-Added Accessories: Reconditioning" on our invoice). We found out after several weeks of getting the runaround from our sales guy that this inspection was never completed. After repeatedly requestin... read more

Quiana P. 

on Yelp

4 years ago

PURE WASTE OF MY TIME!!!!!!! I started the process at 230 pm with a simple phone call and the process started smoothly. I gave the salesman the information of what I want and I was willing to pay. Finally after haggling at 615pm we had an agreement on terms and told the salesman that we were on our way. We live 24 minutes from the dealership. As we were driving to the dealership (629 pm) we were told that someone else was looking at the car and was interested also. We were asked (633 pm) to give a deposit over the phone to ... read more

Ms Sharon O. 

on Yelp

4 years ago

The responses from this dealership are only boilerplate language with your name inserted to look like that care about your experience. I have called Theresa Falcon twice and left detailed messages and still have not received a call back. But I noticed that the negative reviews continue to come in on a weekly basis. 

Robbie R. 

on Yelp

4 years ago

This is the worst dealership experience ever. They lie!!!! Be very careful about fine print. They add $2000 to every used vehicle on their website! Buyer beware! And the saga continues. I will NEVER do business with these smug unresponsive people again! This has been among the worst customer experiences of my life! 

Derrick C. 

on Yelp

4 years ago

I went and got a used truck then 5 days later I had to bring it back I made a $500 down payment that was 3 weeks ago I still have not got me down payment back they say I was supposed to get it in 3-5 Business days they well keep you going in loops if u are looking for a new or used car do not go here there vehicles are over priced and they well screw you over!!!