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The Fountain Room
- Restaurants
- Indianapolis, IN
About this business
Location details
830 Massachusetts Ave, Suite 1480, Indianapolis, IN, 46204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 10:00 p.m. | |
| Tue | 4:00 p.m. to 10:00 p.m. | |
| Wed | 4:00 p.m. to 10:00 p.m. | |
| Thu | 4:00 p.m. to 10:00 p.m. | |
| Fri | 4:00 p.m. to 11:00 p.m. | |
| Sat | 10:00 a.m. to 11:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Applebees steak at St Elmo prices. Not recommended
Business response:
We apologize for any disappointment you experienced with our prices. We strive to provide quality food and service at fair prices. If you have any further concerns, please feel free to reach out to me at blake@clancyshospitality.com - Blake, Owner
We came here to celebrate my wife’s birthday but unfortunately didn’t have the best experience. After arriving and waiting for 15-20mins, I had to go to the hostess and ask for a waiter. We ordered a bottle of wine to go with our steaks but this didn’t come until midway through our meal. They said there weren’t any glasses?!? They also mixed up my med rare steak with my wife’s medium well. The waiter said I’m sorry your experience wasn’t great which I appreciated the he recognized the shortcomings. They gave us a free appeti... read more
Business response:
We apologize for the inconvenience you experienced during your visit to The Fountain Room. We appreciate your feedback and will address the issues you mentioned with our staff. Thank you for bringing this to our attention. If you have any further concerns, please feel free to contact me at blake@clancyshospitality.com - Blake, Owner
Negative service experience for my birthday dinner. Food overpriced. Lobster bisque was simply cream and flour with old bay. Half a teaspoon of Lobster in the $12 bowl of soup.
Business response:
We apologize for the negative experience you had at The Fountain Room. We appreciate your feedback and will address the concerns regarding the lobster bisque with our team. Thank you for bringing this to our attention.
This was my 3rd time going. The second time was honestly better than even my first time—which was mediocre. The second time I had the lobster bisque and the wedge salad with steak. I could have had a gallon of the bisque that day. We ordered it for the table after just trying one person. It was the best I’d ever had that day. However yesterday, one spoonful and I immediately knew the recipe or how it was prepared was completely different. It was no longer smooth and rich, but had a sour aftertaste and gritty texture. I tried... read more
Business response:
We apologize for the disappointing experience you had during your recent visit to The Fountain Room. We appreciate your feedback regarding the lobster bisque and bread, and we will certainly take your comments into consideration to improve our offerings. We strive to consistently deliver a smooth and rich dining experience, and we regret that we fell short on this occasion. Thank you for bringing this to our attention. Please email me at blake@clancyshospitality.com - Blake Fogelsong, Owner
Prices on the menu do not reflect what was charged. Strange service, for example when you order a beer and they are out of it they brought something else out not asking if it was an ok replacement. Issues with running credit cards. Overpriced add one (3 shrimp with poor seasoning are $14).
Business response:
We apologize for any inconvenience you experienced during your visit to The Fountain Room. We appreciate your feedback regarding the pricing and service. We will review our menu and ensure that prices are accurately reflected. Additionally, we will address the issue with credit card processing and ensure better communication when substitutions are made. Thank you for bringing these concerns to our attention. If you have any further questions or feedback, please contact us at (463) 238-3800.
Food was just ok. Burger was well done, I asked for it medium. Service took over 2 hours on a Sunday night with maybe 10 other tables seated. Our bill also had a surcharge added to it that the waitress explained it was in order to stay competitive with other local restaurants, which made zero sense. She immediately said she could take it off which makes me wonder what was going on. Check your check here!! We won’t be back.
Business response:
We apologize for the experience you had at The Fountain Room. We appreciate your feedback and will address the issues mentioned. Please contact us at (463) 238-3800 so we can further discuss your concerns.
We were greeted by server and ordered drinks and an appetizer (lobster rangoons 6/10). We were then brought a bread basket and 5 minutes later the server came up to us and stated “oh that doesn’t look like rangoons”, with us assuming it was a part of the dining experience to include bread (3/10). We then ordered our entrees and another round of drinks. ~20 minutes passed and then our food was delivered with still no cocktails. The server stated “oh she is really behind at the bar.” For an upscale dining experience there shou... read more
Business response:
We apologize for the negative experience you had at The Fountain Room. We appreciate your feedback and will address the issues you mentioned with our staff. We strive to provide a high-quality dining experience and will work to improve in the areas you mentioned. Thank you for bringing this to our attention.
Bread basket order was cold, main dish, scallops was served luke warm to cold and the desert, apple cobbler, tasted as if it just came out of the fridge. Was disappointed given the positive reviews in yelp.
Business response:
We apologize for the disappointing experience you had at The Fountain Room. We take your feedback seriously and will address the issues with our kitchen staff to ensure that our food is served at the right temperature. We appreciate your honesty and hope to have the opportunity to make it up to you in the future. Please feel free to contact us at (463) 238-3800 if you have any further concerns.
The worst food we have had in Indy. It’s a beautiful place and hoped for the best. Raw potatoes, terrible meat and bread for a cheese appetizer is a hoagie bun. We spent over $150 and left hungry. When nothing had been eaten no one came to ask us how it was nor did the waitress return after taking the order.
Business response:
We apologize for the negative experience you had at The Fountain Room. We take your feedback seriously and will address the issues with our food quality and service. Please reach out to us at (463) 238-3800 so we can further discuss and make it right. Thank you.
Frequently asked questions about The Fountain Room
How is The Fountain Room rated?
The Fountain Room has a 4.5 star rating with 3,981 reviews.
When is The Fountain Room open?
The Fountain Room is closed now. It will open at 4:00 p.m.