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The Fountain Room
- Restaurants
- Indianapolis, IN
About this business
Location details
830 Massachusetts Ave, Suite 1480, Indianapolis, IN, 46204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 10:00 p.m. | |
| Tue | 4:00 p.m. to 10:00 p.m. | |
| Wed | 4:00 p.m. to 10:00 p.m. | |
| Thu | 4:00 p.m. to 10:00 p.m. | |
| Fri | 4:00 p.m. to 11:00 p.m. | |
| Sat | 10:00 a.m. to 11:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Food was great, we’ve been here before and enjoyed. Service started strong and after order was intermittent with a lot of small items missed. Closed out our bill, signed, and left check on table (waitress never came back to grab). Apparently busser grabbed and threw away, but the waitress ran out of the restaurant yelling at us that she needed the signed copy. Very embarrassing and unnecessary. Disappointing after spending so much money to be treated this way.
Business response:
We apologize for the negative experience you had at The Fountain Room. We appreciate your feedback and take it seriously. We will address the issues with our staff to ensure better service in the future. Thank you for bringing this to our attention.
We were seated, it took 15 minutes for the server to acknowledge us then another 10 minutes to bring us water out to our table. So 25 minutes passed. Placed drink orders, yet another 15 minutes lapsed. The server then brought 2 drinks and still had to wait for a bottle of wine to be brought out and that they were "out" of a specific bourbon I asked for too. I finally got up and found the server walking away from the bar and still did not have the bottle of wine. I told the server I was not happy with our service at this poin... read more
Business response:
We apologize for the poor experience you had at The Fountain Room. We appreciate your feedback and take it seriously. We will address the issues you mentioned with our staff to ensure this doesn't happen again. If you would like to discuss your experience further, please feel free to contact us at (463) 238-3800.
Beautiful room. Food was below par for the price.
Business response:
Hello, We appreciate your feedback on The Fountain Room. We apologize for any disappointment you experienced with the food. We'll take your comments into consideration to improve our offerings. If you have any further concerns, please don't hesitate to reach out to us at Blake@clancyshospitality.com - Would love to know how we can improve. Blake Fogelsong, Owner
With the prices, I was looking for a fine dining experience. This wasn’t it. The salad was good, mains we got lemon chicken.. which was in severe need of salt, the “lemon” was a blob of lemon ricotta on the side. Just overall meh. My husbands steak again lacked seasoning, it improved with salt and pepper, but it was like it wasn’t seasoned at all before cooking. The best thing was the Brussel sprouts, only thing I would recommend. The dessert was apple crisp which was cold apples with some crumbles on top and ice cream. Cool... read more
Business response:
Hello, We apologize for your disappointing experience at The Fountain Room. We appreciate your feedback regarding the lack of seasoning in our dishes and will address this with our culinary team. We're glad you enjoyed the Brussel sprouts, but we understand that the overall dining experience did not meet your expectations. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your perception in the future.
The food was mediocre and the hostesses were not friendly. The only redeeming quality was that our server was pleasant and attentive.
Business response:
Hello Annie, We appreciate your feedback, Annie. We apologize for the less than satisfactory experience you had at The Fountain Room. We will address your concerns with our hostesses to ensure friendliness is prioritized. However, we're glad to hear that our server provided pleasant and attentive service. If there's anything else we can do to improve, please don't hesitate to reach out at (463) 238-3800.
The food was ok, the drinks were pretty good. We went for the Devour and were disappointed because all the deserts came with ice cream on the menu. Who eats apple cobbler without ice cream? Anyways, even though the menu said it came with ice cream, we were never told differently. When I asked the server about the two desserts that had mentioned having it, she just said “sorry, not tonight”. I really was expecting a better dining experience!
Business response:
We apologize for the inconvenience you experienced during your visit to The Fountain Room. We appreciate your feedback regarding the dessert options and will address this issue with our staff to ensure better communication in the future. If you have any further concerns, please feel free to reach out to us at (463) 238-3800. Thank you for bringing this to our attention.
The garlic bread with the Brie tasted stale, the salad I got was almost a soup there was so much dressing, and the grilled chicken I added was barely lukewarm. Service was good, ambience is the only reason to go here.
Business response:
Greetings, Thank you for taking the time to share your feedback about your recent dining experience at The Fountain Room. We appreciate your honest review and apologize for any dissatisfaction you may have experienced. We are sorry to hear that the garlic bread with Brie did not meet your expectations. We will address this issue with our kitchen staff to ensure the quality of our dishes. Best regards, The Fountain Room Management
The waitress was not friendly and rushing us. Also didn’t like the surcharge added to our bill that was explained as to cove the fluctuations in cost.
Business response:
Hey stacy! Can you shoot me an email at blake@clancyshospitality.com - would like to address the service issues last night.. in regards to the service charge you may request to take if off your bill if you wish, did Janet explain that? Best, Blake Fogelsong
They were hosting a large group, Very loud, service slow, food lackluster yet expensive.
Business response:
Thank you for providing your feedback and letting us know about this issue, Alice. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with me at blake@clancyshospitality.com - would love to address the issues on your visit. Cheers, Blake Fogelsong, Owner
Frequently asked questions about The Fountain Room
How is The Fountain Room rated?
The Fountain Room has a 4.5 star rating with 3,981 reviews.
When is The Fountain Room open?
The Fountain Room is closed now. It will open at 4:00 p.m.