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The Fountain Room
- Restaurants
- Indianapolis, IN
About this business
Location details
830 Massachusetts Ave, Suite 1480, Indianapolis, IN, 46204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 10:00 p.m. | |
| Tue | 4:00 p.m. to 10:00 p.m. | |
| Wed | 4:00 p.m. to 10:00 p.m. | |
| Thu | 4:00 p.m. to 10:00 p.m. | |
| Fri | 4:00 p.m. to 11:00 p.m. | |
| Sat | 10:00 a.m. to 11:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Really disappointing! I can’t think of one positive thing. Our server Arthur couldn’t have been more disinterested. Told him it was our 50th anniversary and got a blank stare. Food was cold and really poorly prepared
Business response:
Thank you for providing your feedback and letting us know about this issue, Edindy. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with me at blake@clancyshospitality.com - I would like to address the issues during your visit Cheers, Blake Fogelsong, Owner
Our server Stone started out fine. However when he brought my husband a $57.00 glass of wine without checking with him on price we were shocked. His tuna entree had been much less than that. Also we asked for to go boxes our friend did not receive anything and Stone threw away half of his filet. All seven of us agreed we will not be returning any time soon. This was all unfortunate because we had enjoyed the food and ambience.
Business response:
Dear DianeJ, Thank you for taking the time to share your experience at The Fountain Room. We appreciate your feedback as it helps us improve our service. We apologize for the unfortunate incident with the wine pricing and the mishap with the to-go boxes. This is certainly not the level of service we strive to provide. Rest assured, we will address these issues with our server Stone to ensure such mistakes are not repeated in the future. We are glad to hear that you enjoyed the food and ambience despite these setbacks. It... read more
This is our second time coming to fountain room. On our first visit we asked our server from some recommendations and he said outside of the steaks they're seafood is the best he'd had since moving from California. So we ordered a seafood pasta; I'm talking all the fixing - scallops, shrimp, lobster - reminded me of Barcelona. On our visit last night, we told our same server how excited we were for the seafood pasta; however, he informed us he could NOT serve it to us. We asked if they no longer had the ingredients, and much... read more
Business response:
Hi, Thank you for taking the time to reach out in regard to your dining experience on Sunday, July 1, 2023. We are thrilled that brought your visiting friends from Spain. In regard to the dish that Hans was not able serve, what was it exactly? The only dish he’s been asked to not serve/sell is creating a plus $70 entree when it is priced mid $20’s on the menu, as adding three proteins to one entree is what many guests would find as gouging and price excessive. Hence the reason we’ve asked that he only add up to two protei... read more
This is our second time coming to fountain room. On our first visit we asked our server from some recommendations and he said outside of the steaks they're seafood is the best he'd had since moving from California. So we ordered a seafood pasta; I'm talking all the fixing - scallops, shrimp, lobster - reminded me of Barcelona. On our visit last night, we told our same server how excited we were for the seafood pasta; however, he informed us he could NOT serve it to us. We asked if they no longer had the ingredients, and much... read more
Business response:
Greetings, Thank you for bringing your experience at The Fountain Room to our attention. We sincerely apologize for the disappointment and frustration you encountered during your visit. We aim to provide excellent service and it appears we fell short in this instance. Please accept our apologies once again, and we hope for the opportunity to make it up to you in the future. Best regards, The Fountain Room Management
We rarely leave negative ratings, but I promise you there are at least 10 restaurants in downtown Indy that have better food and ambiance at this price point. Kitchen slow on a Sunday night. 2 prime rib dinners ordered medium…..one came medium well and the other medium rare. Wedge salad worse than at home. All capped off with a 25 minute wait for Apple cobbler that was actually fried apples without the bread. Look for better
Business response:
Thank you for providing your feedback and letting us know about this issue, Docfree. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with me at Blake@clancyshospitality.com and I would like to address the issues on your visit. Cheers, Blake Fogelsong, Owner
The music is so loud you can’t even hear the people around you. The steaks are so salty you may need to call a cardiologist right after the meal. While the space is gorgeous, the food was awful. Would rather go to st. Elmos. Not worth it.
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with me at blake@clancyshospitality.com - would like to address the issues on your visit. Cheers, Blake Fogelsong, Owner
We rarely leave negative ratings, but I promise you there are at least 10 restaurants in downtown Indy that have better food and ambiance at this price point. Kitchen slow on a Sunday night. 2 prime rib dinners ordered medium…..one came medium well and the other medium rare. Wedge salad worse than at home. All capped off with a 25 minute wait for Apple cobbler that was actually fried apples without the bread. Look for better
Business response:
Greetings Condir, Thank you for taking the time to share your feedback about your recent experience at The Fountain Room. We truly value the opinions of our customers, regardless of whether they are positive or negative. We are sincerely sorry to hear that your visit did not meet your expectations. We understand that the slow service and inconsistencies with the preparation of your prime rib dinners were frustrating. Additionally, we apologize for the disappointment you felt with the Wedge salad and the Apple cobbler. Our ... read more
The music is so loud you can’t even hear the people around you. The steaks are so salty you may need to call a cardiologist right after the meal. While the space is gorgeous, the food was awful. Would rather go to st. Elmos. Not worth it.
Business response:
Hello OpenTable, Thank you for taking the time to provide feedback on your recent experience at The Fountain Room. We truly value input from our customers. We apologize for any inconvenience caused by the loud music during your visit. It is important to us that our guests can enjoy their meals and have conversations comfortably. We will address this issue with our team to ensure it does not happen again in the future. Regarding the steaks, it is disappointing to hear that they were salty and did not meet your expectatio... read more
Interesting upscale place, in a hip location, with overpriced drinks and underwhelming food. Husband’s Steak was prepared right, so that was good, and the only dish worth the price. Pasta was meh. Appetizers just okay. Not great. Service was prompt and friendly and the people working there are the saving grace of this place. I would consider going back but it’s not on top of my list for downtown. We made reservations well in advance and got a crappy high top table in the most high traffic area between the bar and host stand ... read more
Business response:
Greetings BarbaraG, Thank you for taking the time to review The Fountain Room. We're sorry to hear that your experience with us fell short of your expectations. We are happy to hear that your husband's steak was prepared right and that you found our service prompt and friendly. However, we are disappointed to hear that the rest of your dining experience did not meet your expectations, and that your table placement was unsatisfactory. We would like the opportunity to address your concerns and improve your experience with ... read more
Frequently asked questions about The Fountain Room
How is The Fountain Room rated?
The Fountain Room has a 4.5 star rating with 3,981 reviews.
When is The Fountain Room open?
The Fountain Room is closed now. It will open at 4:00 p.m.