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The Fountain Room
- Restaurants
- Indianapolis, IN
About this business
Location details
830 Massachusetts Ave, Suite 1480, Indianapolis, IN, 46204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 10:00 p.m. | |
| Tue | 4:00 p.m. to 10:00 p.m. | |
| Wed | 4:00 p.m. to 10:00 p.m. | |
| Thu | 4:00 p.m. to 10:00 p.m. | |
| Fri | 4:00 p.m. to 11:00 p.m. | |
| Sat | 10:00 a.m. to 11:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Steaks arrived cold to lukewarm & truly had no flavor. The wild mushrooms were a joke & also flavorless. The butter on the steaks did not even melt because they were so cold. Twice, my wife’s steak came out cooked wrong. Should have been medium, came out well done. 2nd steak came out basically raw, as if they we’re trying to be funny but at $68 a steak.. not funny. Mac n cheese was bone dry & luke warm. Potatoes were cold. Drinks were unimpressive. Luckily the server Kayleigh was amazing & got one steak removed & the 2 sides... read more
Business response:
Please accept our apologies for the disappointing experience you had at The Fountain Room. We appreciate your feedback and will address the issues mentioned. Thank you for sharing your concerns. Can you please email me at blake@clancyshospitality.com - I want to address these concerns in your review, thanks, Blake, Owner
We were excited to share dinner with out-of-town guests at the Fountain Room, but a poorly trained staff made for a horrible experience. It began innocently enough, ordering two shrimp appetizers. They came served on the same plate, fine, except there was a single serving of the cocktail sauce. The waiter could not be flagged down and never returned to check on us. This should have been a hint he was new. When he did return for our dinner order, my guest informed him she suffered from celiac disease and was Gluten and dairy ... read more
Business response:
Apologies for any inconvenience caused during your visit. We appreciate your feedback and will address the issues mentioned. Thank you for letting us know. Can you please email me at blake@clancyshospitlality.com - I want to address the issues in your review. Thanks, Blake, Owner
Poor service! Food was cold! Not worth the prices! CO2 issues so no draft beer.
Business response:
We apologize for the issues you experienced and appreciate your feedback. We are addressing the issues with the CO2 system to ensure availability of our product and will discuss the other issues with the team and make necessary improvements. Please feel free to reach out to us at (463) 238-3800.
Sea bass was overcooked and chewy. Almost inedible. Went for my wife's birthday. They gave her a card signed by staff upon arrival, but then nothing. Not even a token dessert with a candle, or something similar. Poor form. Very thoughtless. Only positive was wait staff was excellent
Business response:
We apologize for the overcooked sea bass and lack of birthday celebration for your wife, and will address these issues with our team. We would like an opportunity to make this right for you and your wife. Please contact us at (463) 238-3800.
Ordered a medium steak. It was undercooked and cold.
Business response:
We are disappointed to hear about your experience with the undercooked and cold steak. Please contact us at (463) 238-3800 so we can make it right.
They sat us (a party of six )right inside the door. Waitress was snarky. Food was sub par with incredibly small portions for sides and appetizers for the price. My son’s strip steak was overdone.My prime rib was overly fatty and drowning in gravy. Had to hunt our server down to get the bill. Will not return.
Business response:
We are concerned to hear about your experience. We apologize for the subpar food and service you received. Please contact us at (463) 238-3800 so we can make things right.
Gnats flying everywhere. Spent more time trying to get them away than eating the food. Food was delicious and great service from JJ our waiter
Business response:
Thank you for sharing your concerns about the gnats. We will address this issue promptly to ensure a better dining experience for all our customers. We're happy to hear that you enjoyed the food and service provided by JJ. Can you please shoot me an email at blake@clancyshospitality.com - I would like to address this issue, Blake Fogelsong, Owner
The restaurant was dirty. We sat in a booth in the bar area, food crumbs all over table and seat. Food was ok, but definitely not worth the cost. Nice atmosphere, just very poor execution.
Business response:
We are disappointed to hear about your experience at The Fountain Room. We strive to provide a clean and enjoyable atmosphere for all of our guests. Your feedback is important to us and we will address the issues you mentioned. Thank you for bringing this to our attention.
Quality not like it was. Steaks I had when they first open were the best I’ve had in town. NY Strip this time was ok. Brussel sprouts were swimming in balsamic. Tuna tartar was chewy
Business response:
We apologize that your recent experience did not meet your expectations. We appreciate your feedback and will work to improve the quality of our dishes. Thank you for bringing this to our attention.
Frequently asked questions about The Fountain Room
How is The Fountain Room rated?
The Fountain Room has a 4.5 star rating with 4,092 reviews.
When is The Fountain Room open?
The Fountain Room is closed now. It will open tomorrow at 10:00 a.m.