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The Front Door Company
- Construction
- Austin, TX
About this business
The Front Door Company The Front Door Company is a family owned and operated business serving the San Antonio and Austin communities for more than two decades. We dedicate ourselves to detailed work, personal service and competitive pricing. We specialize in wood, fiberglass, and iron doors, as well as sidelites, and transoms. We offer one-on-one consultations, in-house finishing, and installations to provide a full turn-key job to make it easy for you. We have over seventy-five doors on display in our San Antonio and Aust... read more
Location details
9222 Burnet Rd #104, Austin, TX, 78758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
The Front Door Company is fantastic! They worked with me on replacement of my front door with a new frame. Their communications are great, they set communication expectations, visited my home to custom measure the door, and performed a flawless installation. The new mahogany door is gorgeous, and I no longer have problems with a sagging door that did not match my strike plate very well. I would use them again for any door work required for my home.
Went to the Front Door showroom twice, cash in hand, and never got any service at all. Once they were pretty busy, so we understood waiting a long time, so my wife and I hung out for about 30 min. We had one woman pass by us and say about 15 min in saying "We will be right with you" with nothing after that. It was frustrating but chalked it up to being busy. Went again a few months later and we had the same experience but worse because they were not busy. About 2 other customers in the store were being helped and they were o... read more
BEWARE!! I purchased a beautiful $1900 front door from them they originally told me it would take 6 to 8 weeks for it to come in ...No it took 12 weeks but just like the other review(which I should have read 1st!) The manager Lance was completely rude telling me it was the shippers fault...which it wasn't then when it finally came it the excuses about staining it and how they need time but thats not the worst....Finally on install day their installer shows up and installs my beautiful door just when I think "it was worth all... read more
We ordered doors back in June and were told 6 to 8 week's since it was a custom order. We originally wanted 36 inch doors but were told by the estimator that only 32 inch doors would work. Not once did anyone call or contact us regarding any issues. We found out by calling in late August that one of the doors came in a different stain and had to be reordered. We called again middle of September and were told that they we were scheduled for October 10th. We were so excited, even though it was a long wait were trying to overlo... read more
They are such a cheat...sells you door saying it will be delivered in 6 weeks but then keep dragging their feet for 12 weeks. On top of that they are not even sorry instead shouts on phone saying finishing a door takes time. Where was that when you take payment upfront? Dont know how they get such reviews, I am sure they hire those third party companies to give false reviews boosting social media.... Pls dont even bother to show off here publicly that I am a stranger. I am done with you guys.
All, read the dismissive response below. In addition, no discount was offered to my family. I do not know what he is referring to. This speaks to itself. Please note: I do not take time out of my day to focus on negative things. This is something that would be wrong for me not to divulge. If it is remedied, I will let you know. But at this point, it does not look as if that is going to be the case. The response from the company has been nothing but disappointing. I find it ironic that they are judging my character, when I am... read more
Just a first class experience all the way. From the minute we walked in the door until the installer pulled out of our driveway, professional, pleasant, no surprises. Can't recommend them highly enough!
We just had our new door installed today with The Front Door Company and we could not be happier. I love that they are a small business and locally owned. Everyone I spoke with their was phenomenal. They were all knowledgeable and had wonderful customer service. Lance Fogle managed the process for us. He answered all of my questions with patience and understanding. I never felt like I was being sold to. I would truly recommend them to anyone. If you need a new door this is your place!
Thank you, Francisco for referring me to someone who is totally disinterested in helping me out and thank you again for your total lack of follow through. Worst customer service ever!!! Congratulations!!! I bought an unfinished front door from these people months ago. They referred me to a guy named Clay to finish it and he pushed me out for weeks claiming his schedule was just too busy to squeeze me in. Then the day came that we had agreed on and it rained. Pushed me out almost another two weeks and it rained. At that point... read more
Frequently asked questions about The Front Door Company
How is The Front Door Company rated?
The Front Door Company has a 4.4 star rating with 213 reviews.
When is The Front Door Company open?
The Front Door Company is closed now. It will open tomorrow at 8:00 a.m.