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The Front Door Company
- Construction
- Austin, TX
About this business
Location details
9222 Burnet Rd #104, Austin, TX, 78758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
The Front Door Company is fantastic! They worked with me on replacement of my front door with a new frame. Their communications are great, they set communication expectations, visited my home to custom measure the door, and performed a flawless installation. The new mahogany door is gorgeous, and I no longer have problems with a sagging door that did not match my strike plate very well. I would use them again for any door work required for my home.
Business response:
Thank you for sharing about your experience! We appreciate the feedback and your business!
Went to the Front Door showroom twice, cash in hand, and never got any service at all. Once they were pretty busy, so we understood waiting a long time, so my wife and I hung out for about 30 min. We had one woman pass by us and say about 15 min in saying "We will be right with you" with nothing after that. It was frustrating but chalked it up to being busy. Went again a few months later and we had the same experience but worse because they were not busy. About 2 other customers in the store were being helped and they were o... read more
Business response:
Jake, we are very sorry to hear about your experience! We try to give every customer personalized attention and sounds like we regretfully missed the mark with you. We will do our best to learn from your feedback and improve moving forward.
BEWARE!! I purchased a beautiful $1900 front door from them they originally told me it would take 6 to 8 weeks for it to come in ...No it took 12 weeks but just like the other review(which I should have read 1st!) The manager Lance was completely rude telling me it was the shippers fault...which it wasn't then when it finally came it the excuses about staining it and how they need time but thats not the worst....Finally on install day their installer shows up and installs my beautiful door just when I think "it was worth all... read more
Business response:
We are very sorry to hear when a customer has a bad experience. We apologized numerous times to this client and will do so here as well. After the resolution we came to, the client seemed content and amicable so we were somewhat surprised to see this review. We spoke with the client after the order had been placed and explained the manufacture was experiencing delays and offered her the opportunity to cancel the order at that time. Most of our customers have been very understanding of the delays we’ve experienced througho... read more
We ordered doors back in June and were told 6 to 8 week's since it was a custom order. We originally wanted 36 inch doors but were told by the estimator that only 32 inch doors would work. Not once did anyone call or contact us regarding any issues. We found out by calling in late August that one of the doors came in a different stain and had to be reordered. We called again middle of September and were told that they we were scheduled for October 10th. We were so excited, even though it was a long wait were trying to overlo... read more
Business response:
Hi Debra, We are sorry for your frustration. We understand you wanted the 36” doors, but we explained during the order process for us to do the job we would have to go with 32” doors because 36” doors were too wide for the existing opening. At that time you agreed to move forward with the order. However, we have allowed you the opportunity to hire a general contractor to cut out and reframe a larger opening and change the order to 36” doors at no additional cost. It has been 4 weeks and we have still have not received ... read more
They are such a cheat...sells you door saying it will be delivered in 6 weeks but then keep dragging their feet for 12 weeks. On top of that they are not even sorry instead shouts on phone saying finishing a door takes time. Where was that when you take payment upfront? Dont know how they get such reviews, I am sure they hire those third party companies to give false reviews boosting social media.... Pls dont even bother to show off here publicly that I am a stranger. I am done with you guys.
Business response:
Good afternoon Daniel, I am sorry to hear that you have had a frustrating experience. I looked through our records and I don't any orders for a Daniel with a last name starting with a B. Can I trouble you to send us a private message with the name on the order so I can review it? Thank you Lance Fogle
All, read the dismissive response below. In addition, no discount was offered to my family. I do not know what he is referring to. This speaks to itself. Please note: I do not take time out of my day to focus on negative things. This is something that would be wrong for me not to divulge. If it is remedied, I will let you know. But at this point, it does not look as if that is going to be the case. The response from the company has been nothing but disappointing. I find it ironic that they are judging my character, when I am... read more
Business response:
Hello Mrs. Harralson, Please let me start by expressing how truly sorry I am for your frustration at the situation, my number one goal is to make my customers happy, I am sorry. I don't normally do this however, I feel it is absolutely necessary to point out all of the non-truths in your post. First, the doors are built to spec/standard. They are wood doors, and while they are not custom they are put together by hand. This will result in very minor differences on wood doors, which was the case on your double door unit. On... read more
Just a first class experience all the way. From the minute we walked in the door until the installer pulled out of our driveway, professional, pleasant, no surprises. Can't recommend them highly enough!
Business response:
We LOVE hearing about your experience! Thank you so much for the feedback and your business! It was a pleasure serving you.
We just had our new door installed today with The Front Door Company and we could not be happier. I love that they are a small business and locally owned. Everyone I spoke with their was phenomenal. They were all knowledgeable and had wonderful customer service. Lance Fogle managed the process for us. He answered all of my questions with patience and understanding. I never felt like I was being sold to. I would truly recommend them to anyone. If you need a new door this is your place!
Thank you, Francisco for referring me to someone who is totally disinterested in helping me out and thank you again for your total lack of follow through. Worst customer service ever!!! Congratulations!!! I bought an unfinished front door from these people months ago. They referred me to a guy named Clay to finish it and he pushed me out for weeks claiming his schedule was just too busy to squeeze me in. Then the day came that we had agreed on and it rained. Pushed me out almost another two weeks and it rained. At that point... read more
Business response:
Mr. Weatherman, We are very sorry to hear you’re unhappy with the referral we provided to you to stain your door. We offered the option to have us stain the door you purchased from us, but you declined. We try to help our clients by providing referrals when we are unable to meet a desired timeline or budget for a particular service. Unfortunately it seems that the weather caused delays for the work, and ultimately he decided to politely decline to do the work after it was made known your intent to “ruin his business by leavi... read more
Frequently asked questions about The Front Door Company
How is The Front Door Company rated?
The Front Door Company has a 4.5 star rating with 219 reviews.
When is The Front Door Company open?
The Front Door Company is open now. It will close at 5:00 p.m.