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The Hamilton Company
- Apartments
- Allston, MA
About this business
Location details
39 Brighton Ave, Allston, MA, 02134, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Follow up at the end of my lease: I'm including pictures of the "superb" property that Sydny was throwing herself on the tracks for. As I said in my initial review, I will never live in an apartment complex again after my time here. The walls are paper thin which would be fine with quiet neighbors, however, mine were not. Additionally, I was under the impression it was a non-smoking building, but would frequently walk into the building and immediately smell cigarettes or weed. The property is not ADA accessible, so moving an... read more
Business response:
Hello Kristin, I am Sydny and I am your property manager for your apartment. I spoke with our Maintenance Staff and the building Super and I understand that you were working with a broker who rented you our apartment. I do understand it is frustrating that the keys did not initially work for your unit as this sometimes does occur with newly cut keys; when we were made aware of this, we communicated to your agent that we would re-cut the keys for them to provide to you but they did not want to come to our office to pick up re... read more
The Hamilton Company is the worst landlord I've ever rented under. Cockroaches, mold, theft, holes in the wall, and an unsafe elevator--our packages keep getting stolen, and they do not provide an alternative or safe mail room, telling us to have packages sent to friends (as if this is a sustainable long-term option) or go to the police to attain security footage (police reports will then be ignored by Hamilton). Several months ago, the regional manager Al ghosted me and 3 other tenants from my building after making empty pr... read more
Business response:
Hello Meiya, Thank you for your feedback and I do apologize that this has been your experience; I assure you that we do care and I have done and will continue to do everything in my power to resolve these outstanding issues. I personally have not received any emails or communication from you since July of 2023 regarding your stolen package, but I did speak with the Property Manager and Regional Manager and they have informed me that they have spoken with you in person and have made significant strides in combatting the pack... read more
My experience dealing with the Hamilton Company and living on their property was the worst 9 months of my time in Boston. Living on their property was absolutely miserable and, frankly, unsafe. The photos I have attached below show the condition of the $2,200 one bedroom apartment I rented on the day I MOVED IN. Other photos are of public spaces such as the laundry room (which I had to walk through a construction hard hat zone to access), hallways, and outside steps/patios that were never shoveled during the winter and litte... read more
Business response:
Greetings Meagan, We apologize for the negative experience you had while living at our property and want you to know that we take your feedback seriously and will address the issues you mentioned. In order to do so, I will need more information from you to determine what property of ours you were a resident at as I cannot locate your tenancy with us just with your name as it appears here. Please contact me directly so I can connect you with the appropriate property manager and supervisor and further discuss your concerns t... read more
Never expect your maintenance issues to be addressed promptly. This company really sucks about maintenance of their properties. All they are interested in doing is to delay everything indefinitely and make you unable to maintain the unit and blame you as a violator of the lease. I have a dishwasher issue started from the end of Feb and now is early May, the new dishwasher is still sitting outside of the unit. We have not been able to wash dishes and maintain the kitchen for months. Not sure if this is still a habitable unit.... read more
Business response:
Hello Jiawei, Thank you for leaving us this feedback and I want to genuinely apologize for the past issues that you had dealt with regarding your Maintenance issues. I would like the opportunity to speak with you about this directly and offer my sincere apologies for your initial experience with your residency. I can say at this time that the Property Manager who was managing this property at the time is no longer with our company and I am fully committed to providing you with the utmost care and attention as our resident t... read more
i rent their apartment at the Parkman St. a few years ago and it was a horrible experience and even after several years I am still mad. Their manager acted like the lord of the land and consistently knock on my door and see what I am doing, sometimes he even opened my door with his key without noticing me. The manager and his wife always sit at the back door of the building and they know everything about you and your family! I feel I have no privacy there. On the last days of my lease the manger keeps asking when I can move ... read more
Business response:
Hello Eric, We are truly sorry to hear that after several years, you are upset about your experience with us at our Parkman Apartments, however, we do not have any recollection or history of these issues that you have outlined here and we do not even have a manager and spouse at this property. We have reviewed our correspondences and have been unable to come up with anything to substantiate your claims here or communication with you, based off of your contact information here. If there is something you’d like to discuss furt... read more
My experience working with Mr. Jared Aiken was excellent. When looking for a room, I contacted the Hamilton Company, and the person responding to me immediately was Jared Aiken. He showed me a room right away, answered all my questions clearly, understood what I am looking for, and his work ethic is superb! So I decided to lease with him, and the leasing process was done smoothly. There are lots of prestigious institutions in the Boston area. So many scholars come to Boston to study and attain their career goals from all ove... read more
Business response:
Hello Masako, We want to truly thank you for taking the time to leave us this feedback about your experience leasing an apartment with us. We are so glad that you had such a wonderful, seamless experience working with Jared to find a great apartment for you and make the application process as easy as possible. The best compliment we can receive is hearing recognition like this to know where we are excelling and to learn where we need to improve. We understand that you have several options for housing in this market, and we g... read more
I lived at the Second Street location in Cambridge and my biggest regret is not reading the reviews before signing the lease. This is by far the worst managed building that I have ever lived in. The management does not respond to emails or phone calls. They don't fix problems, and they don't communicate with tenants. In our short time here we were woken up by fire alarms at 2:30 am and had to evacuate our unit three times. At one point there was an actual electrical fire in the buildings electrical closet and the fire depart... read more
Business response:
Hello Amanda, Thank you for sharing your feedback. I am sorry that your experience with The Hamilton Company did not match your expectations, but I want to thank you for taking the time to bring this to our attention as we are always looking for ways to learn and improve our operations. Upon review, myself and the property coordinator do have several email chains with you and I do recall numerous phone conversations during your tenancy, but I do apologize that you felt the level of communication fell short. Unfortunately, we... read more
This company is legit trash. It's run by stupidly rich slumlords that are too cheap and lazy to fix anything. Seems like everyone they hire is lazy and incompetent, seriously--theyve lost my rent payment, ignore all maintenance requests, and just generally take forever to respond to any phone call or email(if they ever do) DO NOT LIVE HERE. You're much better off finding a privately owned place on Craigslist or leasing from a different company.
Business response:
Hello Yuanhao, Thank you for leaving us this feedback and I am truly sorry to hear that this has been your experience with us thus far; we would truly like the opportunity to speak with you directly to see if there is a resolution we can come to and turn your experience around for the better. I have searched our system but cannot locate your contact information as we need your full name to access your leaseholder information. In order to further assist you, please email me your information directly to: outreach@thehamiltonco... read more
Renting from the Hamilton Company caused unnecessary stress, especially for a place with higher rent. Here is a list of issues. 1. The buildings at BattleGreen Apartments in Lexington have been on a steady decline. It's a little like a mirage, it initially looks okay but it's not what it seems. Shopping carts pop up everywhere, on the lawn and sticking up in the snow in the winter. People smoking outside and leaving belongings strewn around. Kids had a water balloon fight outside the other day and left popped balloon fragme... read more
Business response:
Hi Sarah, Thank you for taking the time to leave us feedback, though we are disappointed to learn that you have had a negative experience. We hope that you will allow us the opportunity to speak with you directly and make sure we can resolve any outstanding issues so we can improve your experience with us. I have searched our system for and have been unable to verify your residency with us using your name as it appears here, and it seems that the ability to respond directly has been disabled by the user. In order to further... read more
Frequently asked questions about The Hamilton Company
How is The Hamilton Company rated?
The Hamilton Company has a 1.7 star rating with 458 reviews.
When is The Hamilton Company open?
The Hamilton Company is closed now. It will open on Monday at 8:30 a.m.