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The Hamilton Company
- Apartments
- Allston, MA
About this business
Location details
39 Brighton Ave, Allston, MA, 02134, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I spoke to one of the leasing agents (April 5, 2017), Alexa Meaney, paid the application fee and scheduled a viewing. I get there and shes a no show. I call the company, email and nothing. Not even a courtesy call following to explain, just silence. I don't think I've experience anything more unprofessional and if this is how they act prior to you moving, i can only imagine once you sign a lease. I don't recommend and I dont even know how to get my fee refunded.
Business response:
Thank you for your review. We strive to provide excellent customer service and are deeply dissapointed that you have had a negative experience. Please contact me directly through Yelp or at kdennis@thehamiltoncompany.com and I would be happy to refund your application fee and schedule a viewing of the unit that you are interested in. Update: Upon speaking with the employees supervisor, It has come to my attention that you have been in e-mail communication with Alexa since April 5th and that there was a misunderstanding ... read more
Awful! Live on Gardner st for 2 years. You can chose Hamilton, If you want to get through over 6 times the heater dead in the winter( temperature is below 42 degrees inside), if you want to talk to the worst customer service( the lady is just rude, crazy), if you want to lose your packages several times. For the tenants who still live in Hamilton, if you have any emergency situation, don't call Hamilton, call BBB, file a complaint, because Hamilton will ignore you definitely, BBB will give you a solution, they will push Hami... read more
Business response:
Thank you for your feedback. First, in an emergency, please call our office directly at 617-783-0039, the BBB will not be able to respond to emergency maintenance requests and will not contact us. I am concerned that you say your heat has been off 6 times as the buildings maintenance logs do not reflect that. It may be an issue that needs to be addressed within your unit. Would you please message me directly here or email me at kdennis@thehamiltoncompany.com so that I may get your details and arrange for it to be looked ... read more
Disorganized management and outdated, overpriced property. We've been here less than a year and won't be staying once lease is up. Washing machines are constantly out of order. Old air conditioner in one bedroom we haven't used because it's noisy and doesn't work that well. Management is absurdly hung up on minor issues such as who can park where in this mostly empty large lot but I noticed a sign taped to a wall in the laundry room ordering homeless people to stay out. How about some cameras or security if trespassing is a ... read more
Business response:
Thank you for your feedback. I am very sorry to hear that you have had a negative experience in one of our properties and I apologize for the delay in response. Would you be willing to let me know the name of the building that you are in? We would like to address the issues you mentioned in the laundry room. We can also have the A/C unit in the bedroom looked at, if it has not already.
Horrible company to rent from. They lie and try to say you don't pay your rent on time when you do, even when you have the receipts to prove it. They also put out a monthly hit list with their towing company Frank's ABC towing, (another Allston bottom feeder), in which they try to take people's cars that they say owe them money for rent. Plenty of other places and people to rent from in this city. Stay away from Harry Brown and his team of scumbags.
Business response:
Thank you for your feedback. I am very sorry to hear that you have had a negative experience in one of our properties and I apologize for the delay in response. We hope to improve our customer service experience for our residents and your comments will be taken into heavy consideration as we review our policies and procedures with our staff members. Please let me know if you encounter any further issues during your tenancy.
Living here over 3 years now. Perks: 1. Doorman (even the grumpier ones), great location (directly across from the commons and the Boylston stop.) 2.Heating and AC units (they're old/loud, but hey they work.) 3. Maintenance people are very prompt, usually show up day-of to help you if you fill out a request. 4. Great water pressure in the shower. Cons: 1. Most of your neighbors are brat students who decide to live in the building instead of a dorm YET treat this apartment like a dorm. Weeknights blasting music until the wee ... read more
I have lived in the same Hamilton building for nearly 50 years. Throughout that time Hamilton has always proved to be responsive to major maintenance issues. I never have trouble reaching an 'on call' person 24/7.....and if the problem is truly an emergency help is always promptly sent. Like all landlords, they watch their 'expense' line, and so you cannot expect work to be done to the same standards as you might for a million dollar private home. Nonetheless, issue ARE addressed. I have NEVER had a maintenance issue that... read more
Seeing as how The Hamilton Company requested and fought to have my review from 2011 removed "because it didn't have enough context," here is the copy of the same review plus more context and an address so that you NEVER LIVE THERE. My review from 2011 (I lived at 62 Boylston st. for a year and a half): "Management is oppressive and selectively unfair. There are a lot of young people living in the building and the amount of sketchy activity in and around the building has increased to the point were you'll be hearing gunshots ... read more
They're terrible. Awful. Never fixed anything in or apartment. Kicked us out on the 31st of August when EVERY realty company let's their tenants stay until September 1st. Nice problem. Bathroom problems. Stove problems. Heating and AC problems. Just a terrible experience overall.
I struggle to give them even one star. I paid my application fee and it took over a month to get an answer on whether I was approved. They told me the tenant decided to stay in the apartment after I had applied. I was not offered a refund for my application fee, which I should have been given that the apartment was no longer available. They claimed they sent me a disapproval letter in the mail, but I never received it. It took calling every day for a week to finally get an answer after more than a month. They never returned ... read more
Frequently asked questions about The Hamilton Company
How is The Hamilton Company rated?
The Hamilton Company has a 1.7 star rating with 450 reviews.
When is The Hamilton Company open?
The Hamilton Company is closed now. It will open on Monday at 8:30 a.m.