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The Hamilton Company
- Apartments
- Allston, MA
About this business
Location details
39 Brighton Ave, Allston, MA, 02134, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Hamilton Company has such a wonderful maintenance staff that cares for Hamilton's vast properties throughout the state. Sadly, I know the bottom line is: making money. I would highly recommend anyone to do their homework on the vast properties they have because there are a lot of issues that involves with management stepping up and doing the right thing by the tenants and people that are part of the community. - From a previous Hamilton renter & son of a former Hamilton employee
Business response:
Hello Danny, Thank you for taking the time to leave us this feedback. We are appreciative of your recognition of our maintenance staff and the outstanding work that they do. Maintenance and Management truly strives to provide the utmost service to our residents and I am sorry to hear that this wasn't always your experience, but I can assure you that we have a renewed focus in making sure that we listen to our residents feedback, do the best we can to resolve any concerns they may have, and provide them with an enjoyable livi... read more
Bad management! It's time to get the pool ready for the season (Westgate dr. Woburn) however, they are not even thinking of that!!! Will they give you a credit for the lack of amenities tenants pay for? - absolutely NO! Think twice before choosing them.
Business response:
Hello, The Westgate pool is in fact opening for the Summer. An email notification was sent to all residents and another notice with more details will be coming soon. We are also planning to re-open the Westgate fitness center shortly as well. Of course, we are strictly following state guidelines regarding COVID in both instances. Also note that all other amenities available at Westgate, including the tennis court, are open to the residents . If you have any further questions, please email or call me directly: Aarena@thehamil... read more
Living in Dexter Park Apartments in Brookline, as a professional adult, has been a noise-infested nightmare. This is essentially a Boston University off-campus dorm. Period. Management will tell you differently, and they will lie to prospective tenants, as I have personally heard them say "only professionals live here", to older prospective tenants. Management, and obviously Hamilton LLC, are simply LOOKING TO RENT APARTMENTS, PERIOD. No consideration for the needs of the prospective tenants (like quiet, which the BU student... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Robert. We are disappointed to hear that you had a negative experience with us. The Hamilton Company is an Equal Opportunity Housing company and at Dexter Park - as with all of our communities - we have residents from a wide array of backgrounds, including students, working professionals, and other various backgrounds. We take noise complaints very seriously and for this reason we have addressed the matter with our concierge company. We have set wha... read more
I stayed at an apt on 1126 Boylston St. for 3 years. Great maintenance response. The maintenance guy "Trent" in particular is a stellar professional. He has a fantastic work ethic, resourceful and efficient. He literally got the floors remodelled in our apt in a single day. I would recommend living in this building if you get the chance.
Business response:
Hitangshu, Thank you so much for taking the time to leave us this response; we are so glad to hear that you enjoyed your tenancy with us at 1126 Boylston Street and in particular your experience with Trent as your Maintenance Superintendent. This recognition is very much appreciated; we will continue to strive to provide this level of support to all of our residents. Should you ever need anything in the future, please feel free to contact us at: Outreach@thehamiltoncompany.com / 617-783-0039 Best regards, Lisbeth McCracking ... read more
Your complexes and buildings downtown might be a little better than the ones on the North Shore but this company is absolute joke. My mother lives here and I am appaulled by how many issues, MANY issues, are being handled... or for a better understanding, is NOT being handled. My mother and her roommate went an entire week unable to shower due to the plumbing being completely backed up upon moving in. The resolution was cutting a hole in her roommates bedroom to get into the plumbing.... this was over a month ago and they co... read more
Business response:
Alexandra, We are sorry to hear that your mother had some unsatisfactory experiences with us. I spoke directly with her today and we are addressing every outstanding maintenance item immediately. I have reached out to her personally to ensure any of her remaining issues are taken care of as soon as possible going forward. In the future, please contact me directly so I can best assist you in resolving any other matters: Aarena@thehamiltoncompany.com / 617-228-5333 Also, feel free to contact us via email at outreach@thehamilto... read more
Thank you! Maintenance came in today to fix the sink. They were great and did a really good job finishing up. They said the closet door order has not come in yet and might take longer than expected as a result of delayed delivery. Will be waiting for maintenance and pest control in the coming week. Fingers crossed they can catch the mice
Business response:
HI Maya, I am so glad we could fix the sink. We do have the door on order, unfortunately due to COVID there is a national door shortage so this order is taking longer than expected. Your work order will remain open until the door is received and installed. Please feel free to reach out to us if there are any further issues - (617) 783-0039 or Outreach@thehamiltoncompany.com. Thank you, Kristin Goshorn - Regional Manager, The Hamilton Company Previous response 2/26/2021 Hi Maya, I was so glad we could speak today to a... read more
Can MBH apartments be managed by the Atrium office again? The main office's maintenance coordinator either never responds to maintenance requests --- goes straight to voice mail (and I called in 20 mins intervals for half a day once ), or even when promised, MAYBE somebody shows up --- something I have seen happening over few years living here. I got spoiled by a year of Atrium office's service where things got done and tenants are taken care of. Now is the first time I need help since the offices changed and I recognize the... read more
Business response:
Hello & thank you for reporting this problem. Please know I will inform the Maintenance Director & staff so that we may correct this issue. In the interim if you would please email the maintenance requests directly i will see that they are addressed by Trent notifying the main office as well. Please send to dhall@thehamiltoncompany.com or call 617-787-1905. Again we apologize for this issue, appreciate your feedback & will work to improve our service going forward.Thank you, Dennis Hall Property Manager The Hamilton Company,... read more
Following countless apartment showings, I was very excited to find the Hamilton Company's affordable luxury Davenport Apartments. They had all the amenities I was looking for and even allowed small dogs (rare in Cambridge). However, there were several delays on their end as well as a seemingly arbitrary company policy that prevented me from signing a lease. As a Harvard master's degree candidate, I'm preparing to write my thesis. Consequently, I'm not taking a full course load (varies from university to university; 16 credit... read more
Business response:
Joseph, thank you for your feedback regarding our application process and policies. We are always open to receive feedback on ways to improve our operations. We are very sorry that your experience within your search for a unit with us was less than favorable. It's important to know that we have set policies in place and we were unable to waive those policies in this circumstance. We hope that you will one day reconsider working with us again. If you have any questions or concerns please don't hesitate to reach out to outre... read more
I lived in the Charles Passage units. No land lord/management company is perfect but I really enjoyed living here. Unlike other rentals Ive lived in, everything was freshly cleaned and painted when we moved in. Maintenance was responsive and friendly. The apartments are well built and very livable- I've heard a lot of complaints from friends who live in fancier buildings where everything breaks all the time because of shoddy construction. We never had that issue. Minus one star because our second property manager was much le... read more
Business response:
Hi, Melanie. These words go a long way, it motivates us to work even harder, thank you for the review!
Frequently asked questions about The Hamilton Company
How is The Hamilton Company rated?
The Hamilton Company has a 1.7 star rating with 466 reviews.
When is The Hamilton Company open?
The Hamilton Company is open now. It will close at 5:00 p.m.