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The Hamilton Company
- Apartments
- Allston, MA
About this business
Location details
39 Brighton Ave, Allston, MA, 02134, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Living in Dexter Park Apartments in Brookline, as a professional adult, has been a noise-infested nightmare. This is essentially a Boston University off-campus dorm. Period. Management will tell you differently, and they will lie to prospective tenants, as I have personally heard them say "only professionals live here", to older prospective tenants. Management, and obviously Hamilton LLC, are simply LOOKING TO RENT APARTMENTS, PERIOD. No consideration for the needs of the prospective tenants (like quiet, which the BU student... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Robert. We are disappointed to hear that you had a negative experience with us. The Hamilton Company is an Equal Opportunity Housing company and at Dexter Park - as with all of our communities - we have residents from a wide array of backgrounds, including students, working professionals, and other various backgrounds. We take noise complaints very seriously and for this reason we have addressed the matter with our concierge company. We have set wha... read more
I stayed at an apt on 1126 Boylston St. for 3 years. Great maintenance response. The maintenance guy "Trent" in particular is a stellar professional. He has a fantastic work ethic, resourceful and efficient. He literally got the floors remodelled in our apt in a single day. I would recommend living in this building if you get the chance.
Business response:
Hitangshu, Thank you so much for taking the time to leave us this response; we are so glad to hear that you enjoyed your tenancy with us at 1126 Boylston Street and in particular your experience with Trent as your Maintenance Superintendent. This recognition is very much appreciated; we will continue to strive to provide this level of support to all of our residents. Should you ever need anything in the future, please feel free to contact us at: Outreach@thehamiltoncompany.com / 617-783-0039 Best regards, Lisbeth McCracking ... read more
Your complexes and buildings downtown might be a little better than the ones on the North Shore but this company is absolute joke. My mother lives here and I am appaulled by how many issues, MANY issues, are being handled... or for a better understanding, is NOT being handled. My mother and her roommate went an entire week unable to shower due to the plumbing being completely backed up upon moving in. The resolution was cutting a hole in her roommates bedroom to get into the plumbing.... this was over a month ago and they co... read more
Business response:
Alexandra, We are sorry to hear that your mother had some unsatisfactory experiences with us. I spoke directly with her today and we are addressing every outstanding maintenance item immediately. I have reached out to her personally to ensure any of her remaining issues are taken care of as soon as possible going forward. In the future, please contact me directly so I can best assist you in resolving any other matters: Aarena@thehamiltoncompany.com / 617-228-5333 Also, feel free to contact us via email at outreach@thehamilto... read more
Thank you! Maintenance came in today to fix the sink. They were great and did a really good job finishing up. They said the closet door order has not come in yet and might take longer than expected as a result of delayed delivery. Will be waiting for maintenance and pest control in the coming week. Fingers crossed they can catch the mice
Business response:
HI Maya, I am so glad we could fix the sink. We do have the door on order, unfortunately due to COVID there is a national door shortage so this order is taking longer than expected. Your work order will remain open until the door is received and installed. Please feel free to reach out to us if there are any further issues - (617) 783-0039 or Outreach@thehamiltoncompany.com. Thank you, Kristin Goshorn - Regional Manager, The Hamilton Company Previous response 2/26/2021 Hi Maya, I was so glad we could speak today to a... read more
Can MBH apartments be managed by the Atrium office again? The main office's maintenance coordinator either never responds to maintenance requests --- goes straight to voice mail (and I called in 20 mins intervals for half a day once ), or even when promised, MAYBE somebody shows up --- something I have seen happening over few years living here. I got spoiled by a year of Atrium office's service where things got done and tenants are taken care of. Now is the first time I need help since the offices changed and I recognize the... read more
Business response:
Hello & thank you for reporting this problem. Please know I will inform the Maintenance Director & staff so that we may correct this issue. In the interim if you would please email the maintenance requests directly i will see that they are addressed by Trent notifying the main office as well. Please send to dhall@thehamiltoncompany.com or call 617-787-1905. Again we apologize for this issue, appreciate your feedback & will work to improve our service going forward.Thank you, Dennis Hall Property Manager The Hamilton Company,... read more
Following countless apartment showings, I was very excited to find the Hamilton Company's affordable luxury Davenport Apartments. They had all the amenities I was looking for and even allowed small dogs (rare in Cambridge). However, there were several delays on their end as well as a seemingly arbitrary company policy that prevented me from signing a lease. As a Harvard master's degree candidate, I'm preparing to write my thesis. Consequently, I'm not taking a full course load (varies from university to university; 16 credit... read more
Business response:
Joseph, thank you for your feedback regarding our application process and policies. We are always open to receive feedback on ways to improve our operations. We are very sorry that your experience within your search for a unit with us was less than favorable. It's important to know that we have set policies in place and we were unable to waive those policies in this circumstance. We hope that you will one day reconsider working with us again. If you have any questions or concerns please don't hesitate to reach out to outre... read more
I lived in the Charles Passage units. No land lord/management company is perfect but I really enjoyed living here. Unlike other rentals Ive lived in, everything was freshly cleaned and painted when we moved in. Maintenance was responsive and friendly. The apartments are well built and very livable- I've heard a lot of complaints from friends who live in fancier buildings where everything breaks all the time because of shoddy construction. We never had that issue. Minus one star because our second property manager was much le... read more
Business response:
Hi, Melanie. These words go a long way, it motivates us to work even harder, thank you for the review!
Woburn, Massachusetts had a COCKROACH problem and they were SO LAZY to deal with it!!!!!! Also, it's been almost 3 months since I got my security deposit back. I tried calling, emailing, leaving voicemails, went to the leasing office twice now and STILL DONT HAVE IT. They tell me they sent it. Guess where? To the Woburn location apartment THAT I MOVED OUT OF. Like... What??? I said to re-send it to my current address and, nope, still missing. I went to the leasing office today, the admin said she can't even reach her own acc... read more
Business response:
Hello Steph, I am very sorry to hear that you have not had an enjoyable experience at our Woburn location. If possible, I would really like to speak with you regarding your current issue, in order to reach a resolution. Please reach out to us here: outreach@thehamiltoncompany.com or give us a call here; 617-783-0039.
The properly was poorly maintained and pests were an issue for much of my tenancy. They also did not return my security deposit within the 30 day window. Avoid leasing from The Hamilton Company if possible.
Frequently asked questions about The Hamilton Company
How is The Hamilton Company rated?
The Hamilton Company has a 1.7 star rating with 458 reviews.
When is The Hamilton Company open?
The Hamilton Company is closed now. It will open on Monday at 8:30 a.m.