This profile has been claimed by the business owner or representative.
The Hamilton Company
- Apartments
- Allston, MA
About this business
Location details
39 Brighton Ave, Allston, MA, 02134, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Your complexes and buildings downtown might be a little better than the ones on the North Shore but this company is absolute joke. My mother lives here and I am appaulled by how many issues, MANY issues, are being handled... or for a better understanding, is NOT being handled. My mother and her roommate went an entire week unable to shower due to the plumbing being completely backed up upon moving in. The resolution was cutting a hole in her roommates bedroom to get into the plumbing.... this was over a month ago and they co... read more
Business response:
Alexandra, We are sorry to hear that your mother had some unsatisfactory experiences with us. I spoke directly with her today and we are addressing every outstanding maintenance item immediately. I have reached out to her personally to ensure any of her remaining issues are taken care of as soon as possible going forward. In the future, please contact me directly so I can best assist you in resolving any other matters: Aarena@thehamiltoncompany.com / 617-228-5333 Also, feel free to contact us via email at outreach@thehamil... read more
Thank you! Maintenance came in today to fix the sink. They were great and did a really good job finishing up. They said the closet door order has not come in yet and might take longer than expected as a result of delayed delivery. Will be waiting for maintenance and pest control in the coming week. Fingers crossed they can catch the mice
Business response:
HI Maya, I am so glad we could fix the sink. We do have the door on order, unfortunately due to COVID there is a national door shortage so this order is taking longer than expected. Your work order will remain open until the door is received and installed. Please feel free to reach out to us if there are any further issues - (617) 783-0039 or Outreach@thehamiltoncompany.com. Thank you, Kristin Goshorn - Regional Manager, The Hamilton Company
Can MBH apartments be managed by the Atrium office again? The main office's maintenance coordinator either never responds to maintenance requests --- goes straight to voice mail (and I called in 20 mins intervals for half a day once ), or even when promised, MAYBE somebody shows up --- something I have seen happening over few years living here. I got spoiled by a year of Atrium office's service where things got done and tenants are taken care of. Now is the first time I need help since the offices changed and I recognize the... read more
Business response:
We are so sorry to hear of your frustration. In the event that you are not receiving a response or service please email Outreach@thehamiltoncompany.com or contact the Regional Manager at (617) 783-0039. I’ve been able to connect with our maintenance department and show that Trenton was able to complete the repairs to your ceiling tiles and majority of your other issue yesterday. He will be replacing the last blind today as his order just came in. We strive to provide excellent service to our tenants so hearing your revie... read more
Following countless apartment showings, I was very excited to find the Hamilton Company's affordable luxury Davenport Apartments. They had all the amenities I was looking for and even allowed small dogs (rare in Cambridge). However, there were several delays on their end as well as a seemingly arbitrary company policy that prevented me from signing a lease. As a Harvard master's degree candidate, I'm preparing to write my thesis. Consequently, I'm not taking a full course load (varies from university to university; 16 credit... read more
Business response:
Joseph, thank you for your feedback regarding our application process and policies. We are always open to receive feedback on ways to improve our operations. We are very sorry that your experience within your search for a unit with us was less than favorable. It's important to know that we have set policies in place and we were unable to waive those policies in this circumstance. We hope that you will one day reconsider working with us again. If you have any questions or concerns please don't hesitate to reach out to outre... read more
I lived in the Charles Passage units. No land lord/management company is perfect but I really enjoyed living here. Unlike other rentals Ive lived in, everything was freshly cleaned and painted when we moved in. Maintenance was responsive and friendly. The apartments are well built and very livable- I've heard a lot of complaints from friends who live in fancier buildings where everything breaks all the time because of shoddy construction. We never had that issue. Minus one star because our second property manager was much le... read more
Business response:
Hi, Melanie. These words go a long way, it motivates us to work even harder, thank you for the review!
Woburn, Massachusetts had a COCKROACH problem and they were SO LAZY to deal with it!!!!!! Also, it's been almost 3 months since I got my security deposit back. I tried calling, emailing, leaving voicemails, went to the leasing office twice now and STILL DONT HAVE IT. They tell me they sent it. Guess where? To the Woburn location apartment THAT I MOVED OUT OF. Like... What??? I said to re-send it to my current address and, nope, still missing. I went to the leasing office today, the admin said she can't even reach her own acc... read more
Business response:
Hello Steph, I am very sorry to hear that you have not had an enjoyable experience at our Woburn location. If possible, I would really like to speak with you regarding your current issue, in order to reach a resolution. Please reach out to us here: outreach@thehamiltoncompany.com or give us a call here; 617-783-0039.
The properly was poorly maintained and pests were an issue for much of my tenancy. They also did not return my security deposit within the 30 day window. Avoid leasing from The Hamilton Company if possible.
1) Response to maintenance requests is dismal. Of all requests we submitted over the year, only about half got any kind of response on the first try, only half of *those* someone actually showed up as promised, and in half of those, the problem was only partially fixed, with promises to finish the work that were never followed up on. AC filters were never replaced in our year of residence (and probably before) and look appropriately disgusting and causing respiratory problems. I will note that the maintenance workers themsel... read more
When I think of the Hamilton Company, one word comes to mind...slumlords. My roommate and I have had issues since day one of moving in. Paola - the disturbingly rude and unhelpful admin of the Watertown office - should not be in customer service. Upon entering the Homer Ave apartment building we were greeted by a suffocating odor that has progressively gotten worse throughout our year long lease. We go into our new apartment to find a broken stove top, outlets completely painted over and hair from the previous tenants painte... read more
Frequently asked questions about The Hamilton Company
How is The Hamilton Company rated?
The Hamilton Company has a 1.7 star rating with 450 reviews.
When is The Hamilton Company open?
The Hamilton Company is closed now. It will open on Monday at 8:30 a.m.