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The Money Source Inc.
- Mortgage Lenders
- Phoenix, AZ
About this business
We are a different kind of company. We speak a different language. We do business in a different way. And we’re on a mission to Grow Happiness. How do we do it? By believing in Pink Unicorns, and executing our daily work in a way that allows our customers to experience joydom. Those are the kinds of things that set us apart from everyone else.
Location details
3138 E Elwood Street, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had to call customer support today and had the pleasure of speaking to a wonderful girl named Kathy (could have been Cassie, not sure). She was so helpful and such a pleasure to talk to. She was able to answer my question quickly and never once tried to rush me off the phone. I regret not getting her last name, but hope you can narrow it down! And if you’re lucky, you have 100 more just like her! Thank you for the great customer experience!
Needed to update my insurance policy and just couldn’t figure it out online. Got on the line with Kathy and she walked me right through the process—even tried to connect me directly with accounting team. They were already off for the day, so she provide me their direct email address. Kathy just wanted to make sure I had the resources to get this fully resolved. Not a huge issue, but she still came across as patient and I didn’t feel rushed off.
They are always kind if I have a question. Web site easy to use. They don't bg too much about Teri’s lol. Great company will use them again
They are always kind if I have a question. Web site easy to use. They do t bg too much about Teri’s lol. Great company will use them again
I typically do not write reviews, however, I felt compelled to provide one regarding my experience with my new mortgage servicer, The Money Source.<br /> Our former mortgage company sold our mortgage to The Money Source which is fine. I understand that companies purchase other companies but this acquisition happened at the worse time for my husband and I. Here is why.<br /> We experienced water leak causing water damage in our kitchen. Our ceiling needs repair to which our home insurance company distributed a check payable t... read more
I called TMS customer service after having issues logging onto my account. While speaking with Kathy, she was able to correct and update my account info and eliminate my online problems. She was extremely pleasant and patient with me and at the end of our session I was very pleased that all issues were corrected. It was very nice to have had all my questions answered in just one phone call ! I believe Kathy to be a valued TMS Team Member. Thank You.
I had issues getting my loan payments set-up/applied. I emailed Kristi Schleicher for help (after seeing positive reviews about her here). She helped solve my issues and followed up until the issue was resolved. Thank you!
My husband and I called in today concerning a letter we had received in the mail. We spoke with a representative Cathy she was able to answer all our concerns was very knowledgeable about her job made it easy for us being older to understand. Cathy my husband and I would like to thank you so much for your great customer service skills the company is very lucky to have you on their team.
Could not reach customer service via phone but emailed Kristi Schleicher for help (after seeing positive reviews about her here) and had a very smooth, prompt, and straightforward experience which resolved my problem. Thank you!
Frequently asked questions about The Money Source Inc.
How is The Money Source Inc. rated?
The Money Source Inc. has a 4.9 star rating with 1,149 reviews.
When is The Money Source Inc. open?
The Money Source Inc. is closed now. It will open on Monday at 9:00 a.m.