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The Money Source Inc.
- Mortgage Lenders
- Phoenix, AZ
About this business
We are a different kind of company. We speak a different language. We do business in a different way. And we’re on a mission to Grow Happiness. How do we do it? By believing in Pink Unicorns, and executing our daily work in a way that allows our customers to experience joydom. Those are the kinds of things that set us apart from everyone else.
Location details
3138 E Elwood Street, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My husband and I called in today concerning a letter we had received in the mail. We spoke with a representative Cathy she was able to answer all our concerns was very knowledgeable about her job made it easy for us being older to understand. Cathy my husband and I would like to thank you so much for your great customer service skills the company is very lucky to have you on their team.
Could not reach customer service via phone but emailed Kristi Schleicher for help (after seeing positive reviews about her here) and had a very smooth, prompt, and straightforward experience which resolved my problem. Thank you!
I’ve always had a good experience calling into TMS and using their website/app. We were struggling when COVID hit, and TMS did an excellent job with offering us options to both defer payments and (now) to get caught back up. I don’t feel stressed about the process at all, as everyone has been kind, understanding, and willing to answer any questions/concerns I have about the process.
Brandon helped me in June. Your automatic answering would not take my payment because I wanted to use a different bank account number than was on file and so they sent me to a person (Brandon) He took my payment without an extra charge and asked his manager how to change the bank account on the automatic recorder so this would not happen again. Thank You
TMS is the best mortgage company I have had the pleasure of financing with. From the beginning of my refinance through COVID-19 financial difficulties, they have been a true partner. Customer service is top notch. They are very knowledgeable, friendly and willing to help out.
Kristi Schleicher, VP Customer Experience, is a real gem! She responded quickly to our questions and followed through on everything she promised. It's rare to find someone so well-suited in handling the challenges that come with a career in customer service and Kristi seems to have been born to it. We thank her for her cheerful attitude and willingness to help.
The process was slow and tedious<br /> Often times I questioned actions by the money source<br /> When finally complete there were still unresolved items
Carolina Gutierrez provided great customer service and helped me get relief through one of their programs as my job is now working full time again. They actually care and help! They have been awesome working with me through this Covid Pandemic. Highly recommended. Thank you TMS!
Brandon did a great job researching the unexpected fee on my account. A couple times he had to put me on hold to check with additional TMS personnel to get the correct explanation.
Frequently asked questions about The Money Source Inc.
How is The Money Source Inc. rated?
The Money Source Inc. has a 4.9 star rating with 1,096 reviews.
When is The Money Source Inc. open?
The Money Source Inc. is closed now. It will open on Monday at 9:00 a.m.