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The Money Source Inc.
- Mortgage Lenders
- Phoenix, AZ
About this business
We are a different kind of company. We speak a different language. We do business in a different way. And we’re on a mission to Grow Happiness. How do we do it? By believing in Pink Unicorns, and executing our daily work in a way that allows our customers to experience joydom. Those are the kinds of things that set us apart from everyone else.
Location details
3138 E Elwood Street, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I’ve always had a good experience calling into TMS and using their website/app. We were struggling when COVID hit, and TMS did an excellent job with offering us options to both defer payments and (now) to get caught back up. I don’t feel stressed about the process at all, as everyone has been kind, understanding, and willing to answer any questions/concerns I have about the process.
Brandon helped me in June. Your automatic answering would not take my payment because I wanted to use a different bank account number than was on file and so they sent me to a person (Brandon) He took my payment without an extra charge and asked his manager how to change the bank account on the automatic recorder so this would not happen again. Thank You
TMS is the best mortgage company I have had the pleasure of financing with. From the beginning of my refinance through COVID-19 financial difficulties, they have been a true partner. Customer service is top notch. They are very knowledgeable, friendly and willing to help out.
Kristi Schleicher, VP Customer Experience, is a real gem! She responded quickly to our questions and followed through on everything she promised. It's rare to find someone so well-suited in handling the challenges that come with a career in customer service and Kristi seems to have been born to it. We thank her for her cheerful attitude and willingness to help.
The process was slow and tedious<br /> Often times I questioned actions by the money source<br /> When finally complete there were still unresolved items
Carolina Gutierrez provided great customer service and helped me get relief through one of their programs as my job is now working full time again. They actually care and help! They have been awesome working with me through this Covid Pandemic. Highly recommended. Thank you TMS!
Brandon did a great job researching the unexpected fee on my account. A couple times he had to put me on hold to check with additional TMS personnel to get the correct explanation.
Kristi Schleicher is amazing! TMS has been my mortgage lender for almost three years and I have been very frustrated and disappointed with a $12,000 escrow shortage that all of a sudden showed up on my mortgage statement and increased my monthly payment by $1000. After multiple calls and receiving several different answers from different people at TMS, I was ready to talk to an attorney. I read the reviews on here about Kristi and reached out to her as a last ditch effort. She responded immediately on a weekend night and had... read more
Krystal was extremely helpful great customer service experience! Krystal took the time to listen to my questions and resolved my issues quickly. She took note of my concerns and committed to address them with leadership on my behalf.
Frequently asked questions about The Money Source Inc.
How is The Money Source Inc. rated?
The Money Source Inc. has a 4.9 star rating with 1,149 reviews.
When is The Money Source Inc. open?
The Money Source Inc. is closed now. It will open on Monday at 9:00 a.m.